Very prompt and efficient customer service. We look forward to traveling with you.
Review by Guilhermino2 months ago
Had a good experience. The transaction went smooth. Booked tickets late at night & received the tickets by next morning. I am giving 4 star just coz the entire ticket is printed in Russian language so its gonna be a bit difficult for me to interpret it. Other than that no issue.
Review by JazzNBells3 months ago
Reliable, prompt and convenient service.
Review by Muckleroy3 months ago
Good!!I am satisfied.
Review by Dingkee3 months ago
Russian Railways have helped enormously when I mis-typed my email address. They contacted me by text to check this and have sorted out my tickets efficiently
Thanks go to the staff who did this
Review by BKhan Gnonlonfoun3 months ago
Everything was as expected
Review by CardiffCustomer3 months ago
I was very surprised with the process, very efficient and fast response. Had my tickets in less than 24 hours. Cannot wait for the experience of traveling on SAPSAN.
Review by ArcherDra3 months ago
Excellent after sales service, especially from Evgenia Petrova, in the Customer Support team at St. Petersburg, who went the extra mile to assist me.
Review by Mengse3 months ago
Upper berth is not comfortable at all
Review by Mizky3 months ago
Quick action on the website and, very fast
Review by Doonia3 months ago
Easy to book and easier to pay.
I didn't have any problem with the whole process of booking and paying my tickets.
I found a good price, I hope that doesn't mean a bad experience, but as far as now, it is excellent!
Review by Keagan3 months ago
Easy operate to make ticket booking
Review by LiangHung4 months ago
NO stars!!! When I called, staff promised to refund my cancelled journey if I rebooked the my new journey first, they didn't!! I was charged twice!! BEWARE of what they promise you unless your name is trump!!! There is no respect or sympathy for foreign tourists from Russians.!!!
Review by Bafford4 months ago
Super easy to use and with out complications. Thanks!
Review by BarbaraRussell4 months ago
The tickets came through just as promised in the email
Review by Katheline4 months ago
Easy and fast
Review by Mosese4 months ago
Efficient and clear process.
Review by Nierel Neinert4 months ago
Although it was my first time ever to go to your web site it was very easy to find the right train, destination and price.
And after the purchase the Invoice was sent to my email address.
All in all a very enjoyable experience
Review by Aptone4 months ago
Everything was better than expected. Great observance of schedule, great and courteous service.
Review by Pasher Derrow4 months ago
Fast and easy
Review by Escotty Ragudos4 months ago
sleep in the train is very good (Mr.Thongchai)
Review by Ilores Haasnoot4 months ago
Good services in terms of time, punctuality, etc. However, the toilettes were, in general, dirties and stinking. Furthermore, the immigration procedures were a bit long and exhausting.
Review by Ramakri Steinwart4 months ago
Very good overall experience. Great staff. Punctuality.
The only thing was that the departure train station in Moscow mentioned on the ticket was misleading since written only in Cyrillic.