Ruby Lane's Senior VP of Customer Support, Mr. Rob Spear, deserves 5 Stars for his patience and tenacity in dealing with (1) an unprofessional Ruby Lane shop owner who publicized my personal email address, (2) an incompetent Trustpilot representative, and (3) bugs in Trustpilot's software which prevented Mr. Spear from deleting the seller's mean-spirited remarks.
The seller attacked me in an emotional response to my objective feedback about her overcharging postage and exaggerating her item's size and quality. The experience cost me over $23.00 in mailing fees.
Ruby Lane is fortunate to have Rob Spear on their side. My 3-Star rating averages Mr. Spear's 5 Stars with the Ruby Lane shop owner's 1 Star.
Review by Eliassudan Kahlbaum2 weeks ago
The antique dealer I purchased from that is under the Ruby Lane network of approved vendors was quick to respond and answer any questions I had and sent a confirmation with my order details. I feel good about my purchase and know it will be delivered promptly and packaged with care for shipment.
Review by CuJstomer3 weeks ago
I found exactly what I had been searching for
Beautiful! Thank you
Review by Jawaharlal Derrow3 weeks ago
Ruby Lane is the best shopping venue! I have purchased from it for over 10 years and have never been disappointed. Quality items and sellers who have integrity and are very courteous and nice! My favorite!
Review by Uchijah Derrow3 weeks ago
Fast shipping and item exactly as expected.
Review by Elkaa3 weeks ago
Review by MsDaywrecker4 weeks ago
Easy to work with, excellent service.
Review by Zhantelle Tyurkin4 weeks ago
I love Ruby Lane and have been shopping on it for over 10 years now. What I don’t like is vendors who appear to have good prices, but shipping is so ridiculous that it’s absurd. I won’t buy from these sellers and they thoroughly annoy me. No vendor should be trying to make a profit on shipping charges!
Review by Jourdin1 month ago
Nice variety of antiques to choose from.
Review by Davidluvzkhristel1 month ago
I like it when the shipping is known and stated, so payment is immediate.
2. I do not like it when shipping is to be communicated later from vendor. I do not like to buy without knowing full price.
3. I just ordered something without knowing that the vendor was in Australia. Who knows what that shipping cost will be? If I do not like what I think is too high shipping charge, what do I do?
4. Please make all vendors state a shipping charge--period. Consumer should know before buying.
Review by Allitalia1 month ago
Great selection of modernist Scandinavian jewelry from sellers all over the world. Easy transactions. Competent and helpful sellers. Only good experience so far (this is my fourth transaction).
Review by Benazir Welcker1 month ago
Ruby Lane is a very trust-worthy business.
I've been shopping at Ruby Lane for decades. Love the shops & their owners!
San Antonio, TX
Review by Potate1 month ago
Review by Kreeshine1 month ago
The seller was very prompt in contacting me about my purchase. I have had very good experiences with many Ruby Lane shops!
Review by Florentina Gonzales Gunnsteinsson1 month ago
love shopping the quality vendors on Ruby Lane!
Review by Gaary Subeathar1 month ago
Great selling platform.
Keep the fees low Ruby Lane
Review by Tavallinen1 month ago
Fast transaction from purchase to receiving item-Well Done!
Review by Boltran1 month ago
No back tap when shopping. If come back then have to search again.
All the items I have purchased on Ruby lane have been better than advertised. Shop owners helpful and products great. As an artist I'm always looking for unusual things and Ruby lane has that sort of item.
Review by Pumi1 month ago
I am both a customer and a seller on Ruby Lane. Overall, I really like the Ruby Lane experience. I have had generally outstanding customer service from the sellers from whom I have purchased. I feel as a seller the image gallery has improved the process of listing items and that AIP has greatly improved. I have generally found the shop suggestions irrelevant. It is annoying to have the word “antique” questioned every time it is used. I sell dolls and doll related items. I know what is and what is not antique. This could be eliminated from your shop suggestions if someone actually read the description of the item. I also don’t find the repetitious stock phrases such as “consider becoming an exclusive Ruby Lane seller” helpful. That said, I have found my experience as a seller rewarding. I am not a shop owner to make a living, but rather use my shop as a way to enable me to indulge in my passion as an antique doll collector.
Review by Lishuai1 month ago
This was a great transaction and the Seller was Super. Very helpful, went above and beyond, fast prompt service, great communicator. Highly recommend!
Review by Veld1 month ago
Very easy to purchase my beautiful bracelet.
Review by AMFitz1 month ago
Easy to locate items of interest. Reliable friendly sellers. Always a pleasant experience.