I have waited more than three months to receive only one of the four items I ordered. It is an absolutely ridiculous process. They cannot even advise as to when the items will be sent. This package contained the wrong bowl and was missing another - mind you it said that said it was enclosed.
They are constantly writing responses to people’s complaints and concerns. They do not ship in a timely fashion and once they do it is the wrong or only partial shipment. I honestly advise against it. I deeply regret not reading these reviews before placing my order.
Review by Devonsp3 months ago
I alt OK +
Review by RichardShore3 months ago
Review by EDink Prodanovic4 months ago
Review by Patagonia Pouliou4 months ago
Good communication, item sent in time. No problem and well packed.
Review by Calavera6 months ago
We ordered several things from Royal Design.
Some of the items ordered had production faults. This was not Royal Design's error but the manufacturer's.
Customer service was able to find a solution and quickly sent a replacement.
I will definitely be purchasing from Royal Design again.
Review by Dzeenada6 months ago
Placed two orders on the same date, and both items were in stock + the website Said delivery was 3days. Been over two weeks and the only messages I receive in my email are for one product only and the delivery dates keep changing. At this point it’s just really frausting.
Get yourselves together please
Review by Donkeymonkey7 months ago
Five stars for the RoyalDesign.dk and rum21.dk customer service and especially for Kian L., who helped me with my order, that I made through the finnish site room21.fi. I accidentally called the danish customer service and still he was glad to help me with the order. Huge thank you! Good job by Kian L. and RoyalDesign.dk! ❤️😊
Review by Lydi7 months ago
Never got money back for an order I returned
Returned part of an order on 8 november 2018. Royal Design confirmed they had received the product and promised they would refund me. Which they never did. Can only second what other people wrote on here. They are stealing from you.
Review by Trevise8 months ago
Really slow delivery.
I waited 2 months for some cups and glasses.
Review by Tere Gaphar8 months ago
Super billig pris og god leveringsservice. Alt var bare ok.
Review by Sain9 months ago
Made my order on 12/12/2018. Order number 16152995. It is now 1/22/19 order has still not been shipped have tried calling but the phone number in my confermation email says they are closed no matter what time I call. Have sent two emails asking for a refund with no response. They took my money and never sent my order. Wish I would have done a little research before placing a order with this company.
Review by Karbunkle Rowlettt11 months ago
I bought SMEG kettle from them. However, I could not registered for warranty since it is EU model. I try to drop them several emails but got no reply.
Review by Avis1 year ago
Everything about the service for royaldesign have been bad. Ordered things in the beginning of December. In the middle of December I had to write to royaldesign and ask where my products were (the number I got in my email didnt work). I got the answer that they were on the way and I worte back that it was okey just as long as they came before christmas. They answered back that they couldn't promise that my products (christmas gifts) could come before christmas.
So I cancelled the order and were promised to get the money as soon as possible. Nothing happened and right before christmas we called again and asked for they money because we needed them to buy other gifts. Royaldesign said that I would get the money soon at my account. Today 28/12 I still haven't got the money so I called royaldesign again and the girl I talked to (the first sweet person at royaldesign) told me that the order was cancelled but it didn't say that I should get the money back. I was quit shocked that we were promised help several times but never got it. Will never use royaldesign again or recommend it.
I have used many resources on this case.
Review by Rossemary Ketzeback1 year ago
Too slow to get the product: from ordring online to deliver it took 20 days.
Review by Inu Arsigono1 year ago
Update : changed rating from unacceptable to average: I have received an apology for the inconvenience and refund of shipping expenses.
Order took two months to arrive - and then an item is missing.
I payed 199 DKK(!) for shipping to my doorstep
I get a message the day after that I can pick the package up myself at a store three km from my house...
And no answer to my claim of refund of at least half of the shipping expenses
Review by Niefa Andam1 year ago
Al for lang leveringstid
Review by Wasted Campea1 year ago
good servis , nice communication, super nice things to choose from ❤️
Review by Freshta1 year ago
After one full week of order placement, my order still has not shipped. The website posts in large text that orders ship within a few days. In small print, the point is made that some items are special order and will take over a week to get into stock. Worse yet, and I didn’t see this point being made when I ordered, the entire order is held from shipping until the delayed item has arrived. This becomes an issue when buying gifts for some scheduled event, which I guess is common enough with these types of products. So I would suggest larger and all inclusive text regarding these issues at least at the point of the payment fields! In my case, had I fully appreciated the ramifications, I would have switched to purchase something not requiring 2-3 weeks before I had it so as to avoid showing up empty handed at my gift giving events.
Review by Bafford1 year ago
Hurtig ekspedition, god pris
Review by Robkins1 year ago
Perfekt sted at handle, hurtig levering
Review by Crusade1 year ago
Super let at bestille og hurtig levering 😊😊
Review by Mpr1 year ago
Super hurtig levering. Super produkt
Review by Hdonaldson1 year ago
Porto fri og hurtig levering
Review by Hosan2 years ago
Very irresponsive customer service. Over priced. Delayed orders