The website took my money and there’s no orders in orders list (they keep telling me on my account that there’s no orders) and no shipment tracking!! I’ve been emailing the website on several emails yet no one answers! There’s no proof on the website that the order has been achieved!
Review by Bafford1 year ago
I bought some stuff on September 17. My card was charged immediately but the cart on the website wasn’t cleared. I did not receive any confirmation email and cannot tracking where is my order
Review by Shillelagh1 year ago
Tiny order, i was just ordering some flux..
Got a wrong plunger, i went to website and emailed the guys.
20 minutes later, a new plunger is on its way(i live in Denmark)
World class service.
Review by Lierbas5 years ago
I've made several small orders this year and they have all been great.
Parts are high quality and I save time by not having to RMA anything.
Thanks for the service.
Review by Menger5 years ago
Excellent customer service both before and after I placed my order. Rossman made sure I ordered the right part, and then followed up to see if I needed any help installing it.
Prices for parts and shipping are reasonable and significantly less than purchasing "official parts" from the laptop brand name manufacturer. Rossman sent emails confirming my order and again when it was shipped. The entire process was very quick. My part was shipped within a day of placing my order and I had it the day after.
Installing was easy and the part fits and works perfectly. That "only use our official part" nonsense I got from my laptop vendor support was just that, nonsense. The old part and new part look identical.
Bottom line, I give these guys an A+. Hopefully I don't have to replace another laptop screen anytime soon, but if I do, Rossmann will be my go-to supplier. Thanks again!
Review by Lynnclaire5 years ago
Couldn't understand why laptop batteries were anywhere from $15 to $130, or which battery to buy. Got speedy, understandable answer to this question from customer service. So I bought the battery from them. Came immediately, and was the correct battery.
Review by Noonie5 years ago
I'll use them in the future for our business needs.
Review by Nofar Lafchiev5 years ago
This was my first experience in replacing a monitor in my laptop. The website was easy to navigate, order and quick delivery. The monitor was packed well and after a easy installation, I am back to brand new. Very happy with this straight forward, fast solution to get me back working.
Review by Moricia5 years ago
Ordered part on Nov. 20, My credit card was charged Nov. 23. Have not been emailed a shipping email or received part. Called Rossmanns and only get answering machine, no returned calls. 15 days and nothing!
Review by Arnfast5 years ago
I have purchased iPhone screens from Rossmann twice to replace broken screens. The first one was for a Verizon iPhone 4. The screen I received did not work. It just displayed a blank white screen when powered on. I contacted Rossmann, and after a lengthy discussion, was able to get them to send me a new one which worked fine. The second screen was for an AT&T iPhone 4. It was to replace a screen that I had installed in my daughter's iPhone. That screen (purchased from a third party via Amazon) had a bad pixel right out of the box. It later shattered from a low impact drop. A drop that should not have broken it. So I purchase another replacement screen, but went back to Rossmann to get it. The Rossmann screen arrived with about 3 days. It has no dead pixels, works perfectly and so far has held up to my daughter's use.
Review by Konk5 years ago
The detail of the online video gave me great confidence, plus their desire to help over the phone made my MacBook Air LCD Screen replacement very easy! Plus their price for the LCD replacement screen is $60+ cheaper than the next higher priced screen on the Internet!
Review by CustomerKathleen5 years ago
I have definitely find something quite special in the Rossmann Supply Group. I've tried the others, however, I believe I'm now dealing with one of the best. The website supplied all that was required to ensure I had the appropriate part, great price, great quality, and was shipped a lot faster than I anticipated. I will be ordering from them again in the near future as well as recommend them to other service providers.
Review by TimmyT5 years ago
We do like the Mac screen we purchased from you... and the price. However our purchase was apparently delayed from leaving your premises for 3 days and the arrival was 4 days after the purchase date. We even paid extra for a 2 day delivery. This resulted in an unhappy client on our end.
As your repair center employee who answered the phone after 10am est told us, there would be nobody in to answer our query as to our orders status until 12noon. The order status was never updated online and we never received a response to phone messages left or an email sent.
Review by Averne5 years ago
Great screens, you can't even tell its not an original apple screen. They are greatly priced too!
Review by Saragrace5 years ago
I replace an laptop LCD. The price was competive and eary identified and easy to select correctly. The delivery was timely and the part was as advertised. I will look to Rossman Supply as a top chioce for my next order.
Review by Sasy6 years ago
8-Nov-2013 13:23:08 PST they sent me confirmation of purchase. But three days later by going to the site I found that they just took the money and gave my order status "suspicious", without informing me. Then they switched to a cheaper shipping method, and now when the parcel is lost, they just don't respond to emails and do not want to return the money. I sent a few emails but never received a response.
Review by Deborra Turbeville6 years ago
Rossmann supply really offers quality products at a good price. I am a repeat customer and I am always impressed with the items I receive.
Review by Shanooo Dharmasekara6 years ago
Can't review on the product purchased because I haven't received it after a week since placing the order. The website was easy to navigate and gave clear instructions to make sure I was ordering the correct monitor for my laptop.
Update on the order status. Almost immediately after posting this review I got a full refund on my order. I din't know why, so I contacted them. They said the order was lost in shipping and the post office had no idea where it was. (I ordered priority mail so it could be tracked) They just refunded me and cancelled my order. I have no idea why they didn't ship out another monitor and take up the claim with the post office. I replied I still wanted the part and I didn't need a refund and to ship me another one. That was my 3rd communication back and forth with a company rep. After that email, I got a generic be back to you in 24-72 hours. Today is Monday, that was last Wed. I really don't understand their customer service, but I am not happy with their decision making. Was it really lost or never actually shipped? hmmm At least I got my money back and can spend it with someone else.
Review by Sholpan6 years ago
I received my parts two days after I placed my order... Parts matched description and picture exactly and had my sisters laptop screen replaced in just over and hour..
Review by Martiali CustomerTonya6 years ago
The MacBook Pro screen was an exact match - flawless and I got it quick!!!
Review by Elditi6 years ago
Every time I do business with you guys I am never let down. Great Job. My Business succeeds having Rossmann Supply as one of my vendors.
Review by Krouses6 years ago
happy with the product. 2nd time shipping took little longer than first time.
Review by Voss6 years ago
I recieved a part early this week and opened it up only to see it was the wrong part. After i contacted them about my screen they resent the right screen but it was just very inconvenient and annoying. The coustomer service people are the only reason i voted this highly on the company.
Review by Vethiyan6 years ago
Super fast order processing and shipping, and the LCD panel came expertly packed in TWO boxes. All connectors were pristine and the install was a snap! Would definitely source for parts again.
Review by Myriada6 years ago
I've been using Rossmann for a while now, and they really are superior in every way. Being someone who used to buy on eBay, It was very easy to switch to rossmann, even paying a few extra bucks sometimes, for the parts quality and service. I would recommend them 10/10 times and will continue to buy from them. The owner, Louis, is a great and honest businessman.