Despite my purchase of a flat taking almost 6 months due to the seller's conveyancers, I am really happy with the service I received from Ross Coates. I had Anup Chakravorty handling my case- he was really professional and honest throughout. I also liked the fact that there were never any long email exchanges as he simply stated if there was anything I needed to just call him. On the one or two occasions I could not get hold of him he always rang back. They also sent letters when required which was really handy too as it's easy to miss important details when your reading something off a screen. I also thought the price I paid was really reasonable compared to some of the other quotes I received- it was transparent and no hidden charges or fees whatsoever at the end. I hope to buy a house someday and if I do I will use Ross Coates again. The seller in this case had a nightmare with her solicitors at Muve - long email exchanges/ unable to get hold of anyone. So I am really pleased and would recommend them based on my experience with them and Anup in particular. Post purchase, I have been unable to get an important document from the seller regarding a transfer of notice- he has continued to be professional and chased this up- so really happy overall.
Review by Luvpreet2 months ago
Experienced an excellent service from Ross Coates; especially Anup Chakravorty and Amy Herne. I seriously can’t fault them and consider their level of service; in terms of standards, to be extremely high and thorough. Along with protecting my interests at all times. My expectations were managed from day one around being realistic on times etc. Much more so compared to previous solicitor firms I have dealt with in the past. Very professional, personal, upfront, honest, realistic and always happy to respond to issues. Not once did I feel I was fobbed off. I highly recommend and will be using them again in the future.
Review by Mabank3 months ago
I wouldn't recommend this firm. They were quite cheap (mine was sale only) - and that's the only positive. Terrible communication (most questions went unanswered) and I had to argue why I didn't need to buy 2 additional indemnity policies, wanted by the buyer's side, with no support from Ross Coates staff at all. And then at the end they messed up the bank transfer.
Review by MathewClough3 months ago
I would like thank Ross Coates Solicitors for their excellent and professional service they provided a special thanks to Krishna Kaur for her great service.Her knowledge, expertise and professional standard of care has been outstanding. They were not only efficient, most competitively priced.
I already recommended their services to my friends and families and I will be using their services in the future. I definitely recommend them.
Review by Yaliou3 months ago
I have used Kesgrave Office of Ross Coates on several occasions for house conveyancing,as seller and vendor,most recently my daughter used them as a seller this September.I had first hand details of all the transactions as she sought my help.I have never had a problem with either communication,being kept up to date,excellent admin with various legal documents,or with their high professional standards.I found their fees very competitive.I would happily recommend Mr Broughton and the whole team.Ramon Barton
Review by Naftalie3 months ago
Ross Coates/Harmony Law, and in particular Emma Jarrett, have been great. They handled the removal of a Deed of Grant from the title deeds of our house. Their fees were very competitive, and the ability to work with them online has been a bonus. Emma was very professional, responded quickly and efficiently to our questions.
Review by Henessi3 months ago
I was nervous of using an online solicitor for conveyancing but Ross Coates were not only 100% efficient they were the most competitively priced.
I recommend this company to anyone that has any legal issue that needs dealing with
Review by Turtlaren3 months ago
Ross Coates, in particular Anup, has been exceptional from start to finish. His knowledge, expertise and professional standard of care has been outstanding. He has gone above and beyond to support me during the conveyancing process and has been on hand to personally take my calls throughout. He has been friendly, helpful and extremely thorough in all work undertaken for me. Thank you very much indeed for your hard work.
Review by Richland3 months ago
Used Ross Coates to sell my house, very pleased with the service and even more pleased with the price. I would definitely use them again. Very Friendly, nothing is too much bother.
Review by Killah Jeya3 months ago
Worst experience I've ever had, I would not use them if they paid me. A disaster from start to finish. Used to be harmony law. Please read the harmony law reviews. If you value your sanity please don't use them
Review by Wilhem Ovakimyan3 months ago
From worst to a good experience.
The latest gentleman to help me from Ross Coates changed my experience and view about the firm or else I would have given it a 0 star, if possible.
The first team underquoted their prices to beat the competition and then tried to fleece money off me - left, right and center by either posing to doing extra work or else they would cook up the story of different packages. (I had to go in for a change of solicitors within the firm due to the poor services and financial rip off they tried)
For a First time buyer my guideline would be the following:
1 - keep all records - Hard/Electronic,
2 - establish all costs upfront with the solicitors - The first team quoted me £360 for bank search which was eventually £180 by the gentleman.
3 - establish a timeline for both the exchange of contract and completion (number of weeks) - the first team tried and charge me more by stating that I have a lower value package and I have to wait.
I have had to change my review by taking names of because of the first team putting in an excuse that I had violated the code by putting up their names here. I would want them to know that they are lucky I did not take them to SRA with all electronic emails I had. I am glad that review websites like trust pilot can force these cowboys to behave in a trustworthy manner and provide some sort of safety to honest customers.
Review by Denena4 months ago
Graham and Anup were dedicated, professional and showed tremendous commitment in helping us to complete the sale of our flat in Worcester. They provided good advice and support during the sale process. I would definitely recommend them.
Review by Sabinah4 months ago
I chose this practice as they offered competitive rates and appeared to be a bonefide solicitor rather than just a Conveyancing practice.
All deadlines were met and staff were polite and helpful. On one occasion I got a bit frustrated about something and the practice owner stepped in to resolve the issue.
Established a good rapport with Krishna who seemed to take a dedicated interest in my transactions and guided me through the process.
Review by Powerr Réti4 months ago
We used Ross Coates for our recent house purchase. We were allocated to Remersh Kaur's team and was really pleased with the service we received. Lynne Ranger was extremely helpful as was Krishna Kaur, always available to answer any issues we did not understand. We know there are various negative comments concerning Ross Coates on the website but we have to speak as we find and we had no problems at all. We would not hesitate to recommend them to family and friends in the future.
Review by Obenewa Rondema4 months ago
Very good service - was a bit dubious to start with but when Anup took control he worked wonders. Nothing was ever too much trouble and he went over and above what he needed to do.
Considering the value for money in fees I was very very impressed with the level of service and the expertise. I would highly recommend.
Review by BCstyle Arbis4 months ago
The whole process took longer than expected but we got to completion nevertheless.
Review by Ezella Atighetchi4 months ago
Excellent, efficient and professional conveyancing service from Claire Watson at Ross Coates Solicitors.
Commencement to completion was swift and smooth (despite delays from upwards in the chain) thanks to Claire's competence and continued attention and the final costs were an accurate reflection of the initial quote. No hidden fees or unexpected expenditure. A thorough, considerate, professional service that made buying our first home a happy, pleasurable and worry-free experience at a competitive rate. We would definitely not hesitate to instruct again and we will be recommending to family and friends.
Review by Tashbus Mastronelly4 months ago
I used Ross Coates to help support me with a recent house purchase.I was a little sceptical due to the fact they were located so far from where I lived and also some of the negative reviews on here.
Shayleen was assigned to the and I couldn't be happier with the service provided. The communication has been excellent through out the purchase, the price I paid was extremely competitive compared to other quotes and I have had no issues whatsoever
The purchase went through in ten weeks and I was given good sound advice all the way through the transaction. Thankyou for making the experience really stress free :)
I wouldn't hesitate to recommend
Review by Kaycelyn5 months ago
Claire Watson went above and beyond to get our sale and purchase done. We had a very sudden deadline to meet and Claire took our files home to work on and went in early to get it done. Would definately recommend Claire at Ross Coates for your conveyancing!! Thank you Claire!
Review by Ljubisic5 months ago
Stay away from these solicitors, so rude on the phone, don’t answer calls and took them 7 months to complete a simple purchase of a property. Stay away honestly, pay a little extra to someone else that actually treats their paying customers like paying customers and humans! P.S. I did this review a while ago and it was reported and removed by trust pilot?! For what reason may I ask? Saying the truth?
Review by Szakonyi5 months ago
Remersh and her team were excellent. All
very capable and efficient and they really pulled out the stops when I needed it most. Wouldn’t hesitate to recommend
Review by Nesan5 months ago
Anup and his team, got the job done, within the timescales given. They were thorough and diligent. It was a bit slow in the beginning, and I was concerned, but after speaking with Anup (who was a pleasure to deal with), my confidence was restored, and I was provided with a professional service. Thank you!
Review by Jainnie5 months ago
I chose Ross Coates from an online comparison of solicitors for a conveyance of a property purchase. I chose because these would have been the cheapest, which was my down fall.
The property purchase process has its problems with management companies changing which added natural delays, but Ross Coates took forever to reply to enquiries from the other solicitors and to emails from the estate agents.
Also Ross Coates are NOT on the panel of lenders and use a separate law firm to process this which will charge you extra for this. The law-firm are Hill Fort law who will act on behalf of the lending panel.
Ross Coates also take on a lot of cases and do not work these cases in urgency order or of order when the mortgage offers will expire. As it took nearly 6 months to get to this point our mortgage offer nearly expired and Ross Coates wouldn't move our case forward in the queue unless we paid £725 to expedite the case.
Disaster struck too that the law firm Hill fort had been hacked and their data stolen. As a client i was not made aware of this and received an email from what looked like hill fort law firm asking for the 10% monies up front which would have been a lot and this turned out to be a scam. It was a good thing a called them first to check before paying but some other people may not have been as lucky.
I reported this to cyber crime and the law firm and solicitors but no further followup seemed to have been done.
I would recommend going with a solicitor that is local and may cost more but at least you can visit them in office and their are trusted more rather than a shabby online company made up.
Review by Akso5 months ago
I found the their conveyancing service very professional and good value for money,with no hidden extras. I certainly didn’t experience any of the problems reported by some of the other reviewers. I’d happily recommend their services.
Review by Villi5 months ago
Claire has dealt with my case and she’s brilliant and I want to thank her for her hard work. Very professional and experience, knowing exactly what she’s doing! Bearing mind a reasonable fee.
Great personality and approachable, usually available to speak to if I needed it something.