This is a scam company. I booked a hotel through them and had major issues with the hotel. The advice they gave me, inflamed the situation and they refused to reimburse me for the unused nights of my stay and tried to pass the buck to the hotel to refund me. Know that this company gives you zero customer service, it's not worth booking through them. I will be taking these guys to court.
Review by Teanna4 months ago
I have to say my experience with roomsXXL has been one of the worst I have experienced.
I booked a room with them and then had to re-arrange over dates. Most booking companies would be great but roomsXXL do not know what customer service is.
Despite emailing them I did not get a response so I decided to call them, the staff were rude and unhelpful and even put the phone down.
On there website it says customer reviews 4.72 which is clearly untruthful..........
Beware keep away from them.
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