I special ordered a stainless chase cover that was quickly delivered and fit like a glove. Followed the exact measuring directions presented on the web site and it worked great. Craftsmanship and finish is top notch. Really appreciate the great product and service. Thanks!
Review by Edrish2 years ago
I called to order parts and to make sure they were going to work with my setup. The person that answered the phone walked me through the website telling me what I needed. When I received the parts they were not the right size.When I called back they told me the parts would not work. I was told I could return them with a 10% restocking and was charged a 30% restocking fee.
However, after I talked to them about this issue they did refund me the complete purchase. If you call about anything, make sure you talk to a Technician.
Review by MissSJ Finfe2 years ago
Had a custom crown for my chimney made. Quick service and no problem.
Review by Mengzhu3 years ago
I bought a 35ft 7in Smooth wall flexible liner with 1/2 million in of insulation wrap. Ordering was easy and the diy instructions were helpful. The liner came Separate from the other items in the kit and came a few days later. I did buy some wire to wrap the insulation sleeve tight to the liner(I've seen lots that include this it would be a nice addition to the kit). I used the return option for the pulling cone and did have to do a little negotiating to get my refund. The instructions were unclear about this process but sounded very easy. In all the quality seems great and I did get everything I needed and had a good experience with customer service.
Review by Misita3 years ago
Fast shipping was exactly as described
Review by Altrenet3 years ago
Dennis helped answer all of my installation questions, installation went seamless all in one weekend
Review by Meath Lichtner3 years ago
Purchased an 8" stainless liner kit. The parts were very high quality. The fit was perfect. The parts were correct. The shipping was fast. All contact by phone and email was pro. The next liner kit I need will come from Rockford for sure. Thanks ! ⚡️⚡️⚡️
Review by Timelessdiva3 years ago
I ordered my liner from Amazon. I'm a homeowner not a contractor. Rockford's web site and associated videos were very helpful. Including cueing me in that I had a wrong part. Rockford was very helpful getting me the part I needed and exchanging out the part I did not. The liner is in and appears to be doing its job. Although in truth it is out of site out of mind.
Review by Darksoul3 years ago
Very happy with product, price, shipping and results - great experience. Highly recommend.
Review by Nahee Crimley3 years ago
I ordered a custom-made stainless chimney chase cover and a rain cap. The rain cap I ordered online wasn't one that would fit my existing flue very well. The folks at Rockford figured out that my selection wasn't probably what I needed and they called me to make sure. I'm glad they did, because the one I actually needed would fit my existing chimney set up better, and even cost less. They refunded the difference immediately. The custom-made chimney chase cover and rain cap were delivered in less than a week from my initial order. Great work and customer service!
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