The booking processes was very efficient. Greg and Jeff were very good hosts. As this was to be a "bucket list", possibly once in a lifetime trip, we sprung for the Gasoline Alley suites, and based on the price tag, our expectations were high. We actually thought the suite provided inside seating with a view of track for all suite ticket holders. This is not the case. There are seats provided with this great view, but they only accommodate a portion of the ticket holders. Adequate seating is provided on the roof, and suite ticket holders may come in the suite as desired. When we entered the suite, there was hostess of sorts, but not affiliated with Roadtrips. In fact she had never heard of Roadtrips, and looked at us like we were gum on her shoe when we said we with Roadtrips. Earlier visitors to the suite had "saved" EVERY seat, and it appeared that there would be no place inside for us to sit. When we questioned this, we were told that seating was on the roof. When we enquired about being seated inside, we were basically told that if we wanted to watch the race on TV we should have stayed home. Another Roadtrips guest, who walked with a cane, was told by another guest that she couldn't sit in a particular seat because it was taken. As the day wore on, it became apparent that we were simply going to ignore the saved seats, and as it turned out, this was not a problem. People were in and out of the suite all day, and ultimately we met many nice people, and the catering was very good. The early arrivals apparently felt they were entitled to save all of the seats, and sadly, the folks taking care of the guests did nothing to dissuade them, and were not particularly welcoming to guests who were not with Shell or Penske. At this point, no one on the Roadtrips staff could run interference for us, as they did not have access to the suite. (Our host mentioned on the bus to the event that he had never been in one the suites. We were sort of expecting our suite to be a "Roadtrips" suite.)
When we booked this event, we "treated" ourselves to one of the best available packages, not because we have money to throw away, but because we wanted a truly special once in a lifetime experience. While our Roadtrips hosts were great, our race day event was anything but a "VIP" experience. Our day started with us feeling like we very foolishly spend a LOT of money for seats on the roof, with access to a suite with no available seats. Again, it was the staff taking care of the suite, and not Roadtrips personnel that were unwelcoming. However, we booked through Roadtrips instead of trying to piece the trip together ourselves so that this kind of thing would not happen.
Review by Fladimir1 year ago
I booked a Super Bowl 52 package through this company and it delivered on all levels. The hotel was right in the middle of the action, the tail gate party was really crowded but lots of fun and the food was really great! Our hosts Jeff and Greg were fantastic and very helpful as was Kate who helped me put the package together. Would highly recommend this travel company if you wish to attend a major sporting event.
Review by Irishmule2 years ago
Roadtrips planned our Indy 500 trip. We were all first time visitors (6). RT did a fantastic job of communicating with us throughout the pre-visit process. When we arrived, we were greeted by RT personnel. We were given 3 hotels options. The one we selected was downtown, close walking distance to bars/restaurants. Transportation to the race was great and our seats were awesome (Penthouse B). There were 2 RT reps that were with us the entire time and were very helpful. All in all, a fantastic trip. Well done. Bucket list - check!
Review by Amiruka2 years ago
First time users of Roadtrips We would highly recommend them to new users. Our trip to the Bermuda and the America's Cup was awesome due to Roadtrips. We were scheduled to go on a spectator boat on Sat/Sun. But when we went to the dock to board we were told to stand back. Roadtrips arranged for us to NOT board the spectator boad with a 100+ people; but instead, we boarded a 92' yacht with only 25 or so people on board. We had the same yacht on Sunday with even less people and again on Monday with barely 12. Roadtrips made our bucket-list one of the best adventures we have had. We look forward to another adventure using Roadtrips as our guide.
Review by Reals2 years ago
I have traveled with Roadtrips for about a dozen excursions and they never fail to deliver excellent tickets, comprehensive service, and an unforgettable weekend. THANKS AGAIN! I highly recommend them!
Review by Candiss2 years ago
Great event great staff.
Review by Shahadot2 years ago
Great Trip - enjoyed accommodations and the entire America's Cup experience.
Review by Sheftix Shamkhani2 years ago
Our travel agent booked us to the Indianapolis 500 via Road Trips.
I cannot say enough good things about Road Trips. Everything went
according to schedule and was 100% accurate. Kate from Road Trips was on site to answer any and all questions. In addition she touched base with us more than once while in Indianapolis to be sure we were ok and asked if we needed anything. I would book through them again without question.
Review by Jenesise2 years ago
Samantha and Laura were very pleasant, however I was very disappointed in the trip overall. I am not sure what you mean by friction, but the tripped lacked on all counts.
The hotel was shabby and run down, the food was not good, and we hardly knew we even belonged to a tour group. Unlike all other tour groups at Galt House, we did not even have name tags. Our excursion to Makers Mark was enjoyable and well doneI The hotel run cocktail party on Thursday evening was weak. Samantha and Laura did invite us to have drinks at AJ's on Friday evening which was kind of them.
I expected more from Roadtrips as I usually travel with Tauk and found them to be superior to Roadtrips.
Review by Willardina2 years ago
We thought you did an excellent job. Thank you Kate for looking after us.
Review by Kacimi2 years ago
Samantha and Laura lovely, but inadequately prepared. Thursday evening cocktail party was run by the Galt House, not Road Trips. We did not meet anyone on the tour until Friday evening and then only five other people.
The Galt House has a lovely location, but is in dire need of updating. Bureau drawers did not close, no hook on back of bathroom door, and the hotel employees had very little knowledge of either the hotel or the surrounding neighborhood. And their English speaking was poor.
Food at hotel mediocre, slow service, but pricing was fair.
The transportation to and from the track was only OK
The Bourbon Trail part to Makers Mark was lovely, their tour guide (Jeannie) excellent, the lunch at some club was buffet style and second rate. Desserts stale. Also too long. Did not need the Barton stop. Too industrial! I would have preferred lunch in the quaint town.
I expected more than just a hotel room and derby tickets!
Review by Sweetsouth Froudist2 years ago
The best decision I made was to book through Road Trips. They are terrific to work with and keep you well informed on everything. The entire staff is extremely knowledgeable and such a pleasure to deal with. I highly recommend them !!!
Review by Deckazz Haraldsrud2 years ago
They are Amazing 5 stars does not describe there level of service and professionalism. I give them 7 stars if there is such a thing. Def utilize their services for your next travel related event.
Review by Naginisudhan Velian2 years ago
My wife and I had a great time in Monte Carlo. Airline delays spoiled our helicopter ride in, but Duane and the Roadtrips team arranged a late night car and driver to bring us to the fabulous Hotel Hermitage. Great viewing from the yacht and the terrace. Personal escorts to venues were most appreciated. We look forward to more Roadtrips roadtrips.
Review by Iliff2 years ago
Roadtrips made the trip to Super Bowl flawless for my group. It was easy to get in touch with someone anytime I had a question and everything that was promised had been executed. Will be using this service again in the future.
Review by Zibo Toasteroven2 years ago
Although I thought the package should include a bit more services, Brian and Kate kindly helped me every step of the way! I would surely contact them for future events. Thank you for everything!
Review by GigiB2 years ago
Everything was planned perfectly. Great company and employees.
Review by Joylynn Tjokroaminoto2 years ago
GREAT TOUR PACKAGE AND HOSTS ARE GREAT THANKS ROADTRIPS
Review by Thread2 years ago
For the amount we paid, for the experience we had, it was totally a fleecing for which I am responsible and ashamed.
Review by Hockey2 years ago
Dustin and Kate were great to work with best way to sell any event is with Roadtrips.
Review by Kaphi2 years ago
Efficient responsive friendly,a pleasure
Review by Lkhagvasuren Kurtiak2 years ago
Road trip delivered on what it promised. I would suggest that in future events that the distance from the event be more highlighted. Also it would have been helpful to know the location of the taxi/uber pools. But the contact people were very friendly and helpful and the events well worth the time and price.
Review by Spoophmaniac2 years ago
Overall a good experience. Felt the overall price was higher than it should have been. Example: paid $695 per ticket for a party. Face value of ticket was $395. Making a profit is ok but this was too much.
Staff was usually helpful, but did rely more on hotel staff for local dining facilities and hot spots.
Review by Mrsla2 years ago
Our Superbowl 51 experience was great. Jeff the on-site host was there all the way and provided great service. Personable and professional.
Review by Lizbert2 years ago
It was really easy working with Roadtrips. Much easier than I thought it would be. All of the staff that I personally worked with were well informed about all aspects of the trip and I truly appreciated this.
Questions answered quickly and in a timely manner.