Dissatisfied. On the outside looking in, Riverside cares less about their quality of care and more about whether or not their bills are getting paid. My office visits with the doctors were very short, but my wait times in the lobby were very long. The information I received when I asked questions was limited. The doctors were always more concerned with staying on "schedule" then working with me at the time of my visits.
Riverside seems to have way more people on staff in their billing, accounting, and collections department than they do in their clinical departments.
I had a nasty injury this past summer, and I received very limited PT assistance at the therapist's office. BUT I was billed twice for a single visit based on the way they coded their information into the system. I receive far better quality of care at my new physical therapist's office, and the level of genuine concern is much higher and authentic with my new PT.
Don't visit Riverside unless you want to recover slow and pay bills forever.
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Town Center Drive 701