Fantastic, asked for a quick recorded training session from Pam Kaur who put one together at short notice so that we could show our Executive team the basics of using Ring Central.
Thank you Pam, for a great piece of work at short notice.
Review by Supersmuu2 months ago
Technically the product is excellent, account management and support are good but the service is let down for me by complications and delays with billing/admin issues, hence 4 stars rather than 5.
Review by Robrt3 months ago
An excellent training session provided, a high level of attendee engagement by the Trainer, Pam.
Review by Tacs3 months ago
The platform has proved functional and reliable with in excess of 1200 users, so our dependence is high. Management is straightforward and flexible and we now have EU offices running the product.
The feature set, overall, provides excellent 'end user' options and is Chrome / Google compatible which as a Google App house was a very important feature for us.
Ringcentral have continued to develop the platform and scale in advance for demand without impact to their clients service. This has been noted as other products on the market have displayed problems with increased demand.
Review by Lazarous4 months ago
Be careful - read below:!!!!
I have been a customer of Ring Central for 2 years and recently moved onto a new set up following recommendation from my account manager, which is where things started going wrong.
Firstly my serviced wasn't transferred properly, then after lots of discussions I found out they miss-sold me the wrong service and they then transferred me to another set-up to try and fix it, which again didn't work. 10 DAYS I HAVE BEEN WITHOUT MY PHONE working properly and I run my own business! The most frustrating thing about it is the support staff pretend to care but get nothing done and they refuse to give you timescales for getting things fixed!!!!!
I asked for a manager to call me a week ago and nothing, the senior management team in customer services need to think about their processes, SLA's and training they are giving out. I think because I am a small business they just don't care, and all of the issues have been created by RingCentral themselves and up until now have not fixed it!!!! 10 days without a phone, not a very good provider if they can't give you a service that works, my customers can't even call me!!! Its that bad I am starting to laugh about it :(
Hands down most frustrating and worst experience of customer service I have ever had!!!! Things go wrong, it is how it is dealt with that counts!!!!
Review by Thress4 months ago
How this company still been allowed to operate in UK and should have been closed long back for all their fraudulent activities and the worst customer support service??. I was assigned with sales manager though on first sales call, I have never come across such an unsuitable and dis-interested person playing such an important role?. I subscribed for an free two trial numbers on an monthly subscription (goodness, did not go for an annual plan) and then at end of trial I asked to cancel my account as do not like this. This was not done and then asked to remove atleast one number from my account. Account Manager said he has changed plan and went on an long leave and then he returned back, but did not bother to call back or respond to my emails that were sent to him on his absence. But, I had been charged extra 20 pounds on every month for these two lines and asked several times to refund this over payment. I have asked to change account manager and assign new person, I raised high priority ticket and also escalated over phone call, but they did not even bother even to change account manager. Though, it more than 5 months now, when asked why they charging huge amount, customer care say they do not know and it should some government tax. Already, VAT is added on my account, how many times they can add VAT??. Also they take collect payment directly from your Card and you cannot stop them. Customer service said he is not authorized to do any changes, where does my Account Manager exist?. I am planning to sue this company and recover all the amount that they have stolen from my account and take actions to close this company.
Review by Tsiolis4 months ago
Our organisation has been an enterprise user of RingCentral for the past two years. As a bit of background, we're a global SME with the majority of users in the UK and extended to North America and AsiaPac.
To date our experience has only been positive, from both the technology and customer service aspects.
The technology continues to develop apace and new functionality is being added all the time, providing a rich experience across mobile and desktop. It's given us a truly global communications platform which incorporates other best of breed technologies (Zoom for VC).
No organisation gets billing correct first time and whilst that was also the case for us, the RingCentral team addressed this and worked through the issues to get to a point where all invoicing is now accurate.
All our engagements with the RingCentral team from initial contact, through to on-boarding, training, and ongoing customer service, has been professional yet easy.
More than happy to share our experiences with anyone wanting to know more ...
Review by Thorley4 months ago
unfair pricing and contract terms by RING CENTRAL
They get you into a monthly contract, then bill you for a year in advance, then if you want to make any changes to the price plan they force you to renew for en extra year.
AVOID this unfair company which values profit over customer service.
Review by Terribly5 months ago
App doesn't work, its that simple. Switches itself off after around 1 hour of non use, so if Im not in the office and don't get a call for an hour, I have to reopen the app to receive calls. If you forget, well you don't get your calls and the next time you open the app you see a huge list of missed calls. I spent almost 2 years trying to get them to fix it - they blamed my phone, my data, my network, my internet, my OS, my router, me, my settings, etc etc etc before a tech guy finally admitted they knew about it but couldn't fix it.
As a result of this, I had to have my settings calling me on my mobile so was racking up massive call charges each month. The best they did was give a fee month serve after contract ran out (but i still had to buy calls)
Really really bad outdated company.
Review by Keisulution Caola5 months ago
AVOID! Don't be fooled by their Sales team... that's the only thing they invest in. Intermittent service then finally failed completely and months on, no resolution. If you like waiting for hours on hold with disinterested reps then be advised, Tech support is 3rd party and Customer Support is non existent. Worst company I have ever had the pleasure of wasting my time with and after dealing with BT in the past, I did not think that possible.
Review by Enevelia5 months ago
Excellent delivery and engagement by Pam, Nino and Bobby! Excellent response times and attitude displayed by the RingCentral Support team.
Great to experience high levels of customer service and support!
Review by Amazonian5 months ago
We had doubts about moving to RingCentral and these doubts have been reinforced by the UK account manager we've been assigned and the complete lack of customer care.
After enquiring in June 2018 we finally signed up in December 2018 only for:
- The contract pricing being incorrect and being asked to sign it anyway and get a credit instead. We've never had the credit.
- Weeks later the contract was amended to be correct for one part but the other items we missed off.
- We added two additional lines when the contact was amended and have now been over charged by over £500.
- The account manager's manager hasn't bothered to acknowledge emails or sort the problem.
I've been waiting over a week for someone to sort the situation and even after having explained the situation to three different people at RingCentral, nothing has happened.
The functionality of RingCentral is really impressive and most of the support we've received has been excellent, the system is far better than our previous VoIP provider could offer. However, there is no customer care/complaints dept at RingCentral and from my experience it is needed. I did get an email from someone at the ‘Voice of the Customer Team’, but they’ve not replied to my email or been in touch since sending their email, perhaps they don’t care either or are snowed under with complaints – who knows?
We want to add another phone line, but could it be that RingCentral don’t need the business, as I requested the new line over 10 days ago and while I could add the new line though our admin portal, we have a contracted price which doesn’t match the price the line would be charged if we added it through the portal. I checked with a support technician who confirmed lines can be added very quickly.
The UK outfit of RingCentral is small and perhaps there isn't another account manager that can be assigned to us. I say this as I’ve requested a new account manager three times but this doesn’t seem possible.
My advice (if you are considering RingCentral and you are UK based) - the functionality is great, but be prepared to be overcharged and have no contact at all from anyone who can help sort things out. Fortunately, we can advise our card company to void the last payment made to RingCentral. A very bad start to the business relationship.
For the record, I've read a lot of the reviews on this site and from having been with RingCentral for two months now, I can see that they all hold some truth. It's sad that such a well-functioning system is spoilt by possibly the worse account management & non-existent customer care I've ever experienced.
Review by Mertz Catley6 months ago
I'm going to keep this as short as possible. RingCentral have wasted enough of my time over the last month.
We have been a customer with RingCentral since 2014 so we know the company well. We have had various problems with them which after repeated attempts over the years were mostly only ever partially fixed. As i'm sure some reading this will know, it takes time your business does not have to find an alternative. We have now found a great one (which I can't mention as they may then be able to delete the review).
The contracted we signed in 2014 was a 24-month contract which was also an auto-rolling contract. Auto-rolling contracts are now banned by OffCom, however, as Ringcentral are a voip service they are not regulated by this. Meaning if you go one day over the contract you ow them whatever they decided to roll on. Which in our case is a huge amount of money for a small business like ourselves.
This is genuinely the worst customer service I have seen in my years of business, and how they are still getting away with it is beyond me.
Do not take the risk.
Review by Kazimin Pontoo6 months ago
We used RC for over 4 years and discovered, by accident in the final month, how they have been mischievously ‘taking advantage’ of us. Firstly, if you pay by credit card, they CHARGE you either before or simultaneously as they invoice you!!! So no chance of checking or indeed querying until AFTER they have been paid. This frequently was an issue, particularly if you are a small business. Secondly, we found out that we were HEAVILY charged for ‘international calls’. These ‘international calls’ were actually the result of calling a UK based, uk registered and as far as we knew, a Uk located mobile phone. Apparently, IF the phone is abroad (which we could not possibly know unless we called them to ask and so….get charged) we are charged for the connection and call. he mind boggles. This ridiculous practice was stopped by mobile phone suppliers decades ago, so how is a Voip company (which is supposed to be free!!!) charging for this archaic practice?? Thirdly, this apparently free/cheap outgoing calling service is in fact, NOT if you exceed a rather measly free minutes allocation. An allocation, we were NOT made aware of when we signed up. It appears simply sheer luck we did not exceed that allocation. However, beating in mind that the system ONLY works when connected to the internet (we used on tablets) and we are NOT getting unlimited free minutes, why use this instead of a mobile??? Clearly it would not be chosen as a preference, IF we knew the full facts before proceeding. Fourthly, the call performance, connectivity and quality were all pretty poor, for which NO refunds were offered. A fact we tolerated, as we believed we were getting a reasonable deal. Finally all this rather duplicitous service for £27.99 PER MONTH!!!
We complained and asked for a MUCH better deal and a refund and were told, flatly and with no hint of remorse, despite our loyalty, NO.
So we moved. We will also see what avenues we can explore with regard to duplicitous and miss-selling practices. Watch this space.
UPDATE 26/04/19: Thank you for your reply RC, try searching our account manager : Gilberto Manay Jr and number ending in xxxxx9321.
UPDATE 10/05/19: No surprise really. RC did NOT contact us, their stock response (see others from them) is a PR front and no more - Total waste of money - AVOID
Review by Siamah7 months ago
DO NOT USE RINGCENTRAL!! Applications crash, call quality is poor, features listed don't work for every location and are weirdly restricted. Account managers will ignore you if you want to remove licenses or cancel. Had an awful experience and moving off the platform after only a few months.**Review edit** We no longer have to pay for the full term after negotiations with RingCentral and our reseller.**Review Edit 2** Still on the platform as RingCentral cannot tell me what details they have registered for our numbers with BT. Port requests are rejected and again ignored by the people handling my case! PLEASE JUST LET US LEAVE THIS GOD AWFUL SERVICE!
Review by Awf7 months ago
I couldn't recommend RingCentral enough.
Ive read the reviews and especially the negative ones and I have to say Im confused.
I've had a consistent, above and beyond service since we signed up 2 years ago. IN fact I think 1 issue to date and that was due to a phone being unplugged by a cleaner.
Keep up the good work!
Review by Thanush9 months ago
I had a training session with Pam. She was on time, patient, knowledgeable, helpful and was a really great trainer. I left feeling very confident in using Ringcentral and have so much to share with my team. This has many functions I wasn't aware of and does so much that os perfect for business.
Thank you Pam
Review by Rubianne9 months ago
This is a great platform. Easy to use - feature rich - cost effective.
Unlike other reviews - I have had a very pleasant experience with RingCentral having been with them for 3 years. On boarding through to account management has been a pleasant experience.
They constantly innovate and release new features keeping us at the cutting edge of the market.
Review by SpYdRBomB10 months ago
Dreadful Customer Service
I have for the last six months been trying to close my account as my business is no longer trading.
I have received continuous mis-direction or inability to contact anyone who will resolve this issue.
I have been advised on several occasions that someone would call me back, but no one returns the call.
Today 3rd of January, I discover that there is no customer service running at all. I call the UK customer support number and am sent to the US call center, where I am told I am the first in the Queue. No one picks up.
Surely someone must be working today!
I tried to submit an open case to get someone to call me back. But the system won't let me submit the case. Have to call back!!! another time.
The software is very disappointing to use, the user accounts are difficult to manage, and the inability to terminate an account online is symptomatic of the culture and working conditions of the company.
This is definitely not a modern internet based company.
I know see lots of very bad reviews. (Yet you go to their website and barely 1 bad review shows up!)
Review by Gonkalicious10 months ago
We migrated to RingCentral 2 years ago from a competitive VoIP provider.
As a tech-savvy business, we needed a solution that was stable, feature rich, modern and easy to use.
We have an office infrastructure with remote workers who are both fixed from their satellite offices and mobile between home and client locations.
We utilise Desktop and Mobile apps. Wifi and 4G connections.
One of the key criteria for us was to have a Unified Communications solution, not just telephony but collaborative messaging, conference calling and online meetings capability.
Being able to seamlessly promote a call between these different channels was a huge plus.
My experience of using RC support is very different to a number of other Trustpilot reviewers. We found them easy to gain access to, very knowledgeable and committed to getting a resolution.
We use IVR's, Call Q's, transfer/forwarding, International numbers, 'follow me rules’, transfer between devices, MacOS / Windows /Android/ iOS and it all works really well.
Call quality has never been an issue for us - if occasionally we have a spotty call it’s always down to the connectivity of the device, generally dropping off a flaky wifi connection and using 3/4G works incredibly well.
We are also big Glip users having used Slack previously and we find Glip works great for our company. Glip has become our main communication channel and in some ways, our primary 'go to' app is Glip, from sharing files, posts, promoting to 1-2-1 calls, conference calls or full-blown online meetings, this solution works really well in our environment.
Although a technical (SaaS software development) company all of our users, at all levels, agree that the RingCentral suite is very easy to use.
Does it do everything we would like?
No, but on balance it knits together a series of otherwise disparate services into a single coherent solution. And let's be honest, some of the things that would be great to have are on the roadmap and will be with us very soon.
I have no hesitation in recommending RingCentral and do so when our own subscribers ask us "what do you use"?
Review by Quicani Narenthiran11 months ago
This review is provided solely in recognition of the excellent training supplied by Pam Kaur as part of the "onboarding" process provided during the transition from our existing telephone system to RingCentral.
Review by Faola11 months ago
All I wanted was a single, simple, cost effective VOIP line. But instead I couldn't have had a more confusing and misleading experience. Was automatically charged £24 call credit for making a 3 minute 0845 call which apparently wasn't included in my plan. But, my call plan doesn't list this as a chargeable number (I checked before I dialled). According to the customer support team "everyone knows this is a chargeable number". Wrong. Then have been trying to cancel the service and was told I signed up to 12 months contract. Again, WRONG. Even if this is what the paper work says (which is fired at you at 100 miles an hour via email when you call to find out more information and sign up) this is NOT what the sales person told me. I made very clear I did not want a contract because I had never used VOIP service before and wanted to see how I got on. I was offered a reduced annual price which tied me into a 2 year contract, but made clear this was not what I wanted and I needed to test the service first. Therefore I went onto a monthly charge. Customer Service are very unhelpful and just pass you from person to person, promise call backs (which are never made) and they do not have a written escalation process for complaints. Tried on-line chat, the same fiasco. Total nightmare and wish I had never chosen RingCentral. You have been warned!
Review by Rodelyn1 year ago
Awful service, they really need to train their staff with simple basics of what customer service means. A simple thing which should have take 2mins over the phones has still not been resolved after 4 hours on the phone over a period of 5 days! they say they solve issues with in 24Hr - this is nit true at all!
service is just absolutely shocking! Stay clear! looking to move asap!!
Review by Yvonka1 year ago
Discovered that I had been subscribed to their service for months and that they had been charging me for it.
Called up to cancel and get a refund since the service had no usage/ wasn't aware I was signed up. Cancellation was given/ and it was stated its company policy never to refund more than a month - even if the service hadn't been used.
Review by Hiralma1 year ago
Very happy with the product - we've also integrated Ring Central with our core software so we can 'click to call' our customers from our service desk.