Their verification process is one of the worst. After submitting the request to send money, they called me to verify and asked for my information all of which I provided. They asked me for my birthdate which I provided then went on asked so how old are you exactly, I answered 50-51 because I wasn't sure or keeping count of the exact number and the customer rep yelled and said how do you not know how old you are and you also sound too young for this age and canceled the payment. This is discrimination by age and is unacceptable - you need to train your employees to speak with customers better and not discriminate because someone's "voice" is not what you expect due to their age. Worst experience encountered and never using you again.
Review by Samawal Bashraheel1 month ago
Great company to transfer money. It is very fast and easy.
Review by Bafford2 months ago
I've been using Ria for a couple of months. While the setup is a bit cumbersome, it is convenient for the most part.
1st issue is that service is sporadic. Sometimes the money is available with in an hour, other times it takes days.
2nd issue is something I encountered today. I received a call to verify a transaction. ok, good. However he agent, Ana, was very rude and short. Did not explain herself for the call, but wanted me to answer very personal questions about what my money was being used for. This then concerned me and when I tried asking HER questions about why she needed to know this very personal information, she became very rude and irate with ME. I asked her why she was annoyed at me when I needed to feel assured as to who was calling me. She explain that she was ensuring the transaction was not fraudulent, which I fully understand and appreciate, but the nature of the questions were concerning. "What is this money used for?" "How are they using your money?". These are odd questions, in my opinion. Verifying a transaction should not include how you are spending your money. I asked to speak to a manager and she said she was the only one there. I'm pretty sure that's not true.
Based on the line of questioning, this really concerns me and Ana refused to answer my questions, which makes me uncomfortable to the legitimacy of this mode of money transfer.
Review by KenSum2 months ago
Ria so great since i started sending money from them hummm i love it.
Review by Toxer2 months ago
Very easy, fast and smooth transaction avec un taux d’exchange higher than other money transfer companies.
Again thank you.
Review by Rajn2 months ago
The remittance was pretty fast. The rates could be little better
Review by Heathmil Retieffe2 months ago
I am very grateful that tia is here to help me to send money to my family in Africa. Exellent service.
Review by AwaGurl2 months ago
The best money transfer that I never had
Review by BoldEgo2 months ago
On resend, did not recieve notice of transfer. Had to look at bank to see that it went thru.
Review by Sardha Maubec2 months ago
Really good customer service ,
Review by Sinilaid Hossnah2 months ago
Reliable and on time!
Review by Kifer2 months ago
Ria transfers are fast and efficient. I receive emails when the transfer is ready and picked up. Great service
Review by FWMiller2 months ago
It is taking 5 business days. This is Not good for processing time.
Review by Iberfoto Marao2 months ago
Awesome means of money transfer
Review by Hakec2 months ago
Cancelled transfer without explanation, website up and down like a yoyo, rates not competitive and slow to update. Payments often declined without explanation and finally poor customer service. Could not recommend.
Review by ShiferawDeneke3 months ago
Super Fast, Excellent service :)
Review by Rhorwitz3 months ago
Excellent , RIA is top class better than any money transfer company out there!!
Review by MrsMellick3 months ago
Ria and elektra from Mexico they always been there for me and my family I have no cons regarding they great service from both thanks. Keep with the great service. And the fees:-)
Review by GsCharm3 months ago
why is not opening your site? i try to open all day . its on loading loading
Review by Karpagam Akendayi3 months ago
Well so far I do not have any inconvenient, seem to me that big corporations like WU and MG, get tangle in so many rules and governing affairs, that they missed the purpose of those family in need, there's some crooks that misused this companies affecting the sender as well the receiver. But technologies help to stop the crooks, but it doesn't cost nothing to ruled the sender.
Review by Chaiyaphat3 months ago
Great service. Thumbs up !
Review by Stracy3 months ago
Overall good for fast payments .... Only problem , online payments from US , they will cancel after sending and waiting , and no one from customer team cannot resolve or tell what or for why .
Review by Ranoraraku3 months ago
My friend who sends money to Sri Lanka monthly recommended me this service as best money but delayed service. I did an online transfer to a bank account of my brother who lives in Sri Lanka and (I live in Michigan) it got cancelled. I then sent a transfer to my friend in Nepal. That too got cancelled. They had sent a “disconnected” number to call 1 (844) 27*-1911. I googled the customer care number and the man with broken English yelled at me (my first time) and said the accounts branch is down for two hours and I should call back in 2 hours. I asked if he was willing to call me instead. He declined saying that he has many callers calling. Then I said I have already established a connection and he can either call back when their system is up and running or leave a note in the system that this customer has reached to them already with the so and so problem. He said “no matter how many times you call” we will not call back. He would not listen and wait until I am done talking and I said “you are feeding your children” the money we hard earned. I am sorry but I had to put him into senses. He asked me to email but I said I prefer human conversation not emails. I would go back to other services. Thanks.
Review by Justyna Klarica3 months ago
Excellent money transfer iam really happy with ria money transfer on time to receive thanks ria money transfer.
Review by Bafford Derrow3 months ago
This company is the BEST. Seriously is the BEST
I tried almost all other agencies but Ria Money is the fastest, cheapest fee, and out of standing. Thank Ria Money