Abigail did a great job of handling everything from the beginning, where I just had lots of questions, to the approval and completion. The appraiser John, and the notary Ken, were great. I would highly recommend Reverse Mortgages.com, Inc. to anyone thinking of getting a Reverse Mortgage.
Review by Priority11 months ago
Companies such as yours are most about PEOPLE. The PERSON on the other end of the computer or phone is really all that counts. Some people are better than others. All of the people I dealt with at ReverseMortgages.com were above average indeed. Brandi Reynolds was highly efficient and great at condensing the necessary points of the transactions to match the aptitude of the borrower right at the outset. She also was eager and ready to help along the entire course of a very arduous loan app. Ms Reynolds obviously has the "horsepower" and the experience to act on each new hurdle. Matt Quinn quickly turned to others for assistance when needed, and was great at persistence when he had essentially closed all doors to continuing. Most notably, Ms Andrea Jackson was the kind of employee I wish I had been able to hire when I was in business. Quite adept at reading the client on the other end of the line, Ms Jackson was always consistent at keeping the narrative real but positive and engaging. This was not an easy task in my case, as roadblocks were many and unpredictable over a long span of time, which was quite disconcerting. Ms Jackson each time set about the new hurdle and found alternative directions of pursuit that consistently solved the problems. In my business, there were no clear solutions, only levels of difficult problem solving, so i appreciate that this is an ultimately valuable service to any client. Ms Jackson's fund of knowledge was significant and well applied, and she was able to place facts of varying significance in perspective. Even after the sale, Ms Jackson realized the significance of continued valuable communication and assistance. I recommend that you do what it takes to keep this person in your employ. Thanks to all those that I did not have the privilege to encounter at your company, but were there to assist me in this loan.
Review by Mahran Yenglin1 year ago
ReverseMortgages.com and Abigail, their representative, are true professionals. After getting all of our questions answered, we set up a Reverse Mortgage for future financial needs.
I highly recommend Reverse Mortgages and Abigail if you are considering a reverse mortgage and need your questions answered politely and professionally.
Review by Delfos1 year ago
My wife and I were very satisfied with the assistance offered from this company...and specifically Michelle Huff. Michelle was very knowledgeable with answers and always polite, friendly. Beyond that she pointed us to another professional, Harry Castilow, who assisted with details, a "finisher" who guided us through obstacles required by FHA and Fannie Mae.
Very important: this Inc. was able to do what AIG would not. AIG dragged us along when we came to an obstacle "shared-well agreement" while Reverse Mortgages, Inc. guided us with information on requirements, allowing us to obtain documentation to have a successful transaction.
Review by DRMyers Gizon1 year ago
Michelle is great to work with. She keeps you informed of what is going on with whatever you are working on, a reverse mortgage or just refinancing your current home loan. Michelle gets the necessary paperwork to you in a timely manner, is available to ask any questions. She encourages you to discuss with your insurance provider to make sure you are getting the best rates for your state. She checks up on you to be sure your received paperwork, any questions. She is always available and if not she lets you know if she will be out of the office but you can always leave a voice Mail or send an email. She replies in a timely manner. Michelle was terrific to work with. Highly recommend.
Review by Phasia1 year ago
We worked with Michelle Huff to gain a mortgage on our house. We found Michelle to be very helpful with the process.
When it came to needed documentation she was very knowledgeable and timely with explanation providing clarity to the" why and what for'.
Michelle was on" top of it".She had an out of town getaway with friends during the process during which she took the time to stay in touch and assure us of the progress...she went the extra mile to provide this borrower with contact while out of the office.
We would recommend Michelle Huff and Reverse Mortgages,Inc to anyone, including the best of our friends!
Review by Yovany1 year ago
Brittney basically saved my life. I have never seen anyone work as hard to help me as she did I woiyld recommend her to anyone. She is great.
Review by Arwood1 year ago
Our loan officer, Michelle Huff, could not have been more helpful and solicitous to us during this process. We recommend Michelle to anyone looking to refinance or redo their loan profile. She always went the extra mile to reassure us with honesty and forthrightness. We (my husband and I) feel like we have made a lifelong friend. Thank you Michelle and Reverse Mortgage for helping make our dreams come true.
Review by Bhikhalalmadhubhai1 year ago
I started probably like most people with some ideas about how this might work and if I did not feel good at any time this was over. I would just refinance and be done with it. I shopped 4 reverse companies to get a feel of how this works. The biggest company was the worst in all fields. I thought I would start with Reverse Mortgage because they made me the best offer.They were also the easiest to talk with on the phone. They began as professionals and maintained that character throughout the entire process with my dealings with them. If you get a chance to work with Adam and Tyler you will find this process comfortable and reliable.
I can only say good to great about my experience working with them. I made sure I could keep them to a high standard by doing what was asked of me also.Thanks again to Adam and Tyler for how comfortable you made this new experience.
Review by McKillop1 year ago
Great Team and great service.
Review by MattDerrick1 year ago
Excellent support from Jeff B. at reversemortgages.com. Frequently kept me posted on all the latest developments during the process. Answered my questions promptly. Highly recommend.
Review by LouisBlouis1 year ago
I worked Katy Via and this young lady knows what she doing
This Reverse mortgage was a very difficult situation and took a little extra time to set up, with Katy indebt experience she was able to set up the right program.
I'm very thankful for all Katy help.
Review by Swinstead Rezha1 year ago
I would recommend Jeff Bailey, to anyone who is looking for a Reverse Mortgage. My experience with him was wonderful. He is knowledgeable, experienced, tolerant, kind, and he is not afraid to show empathy, when needed.
KNOWLEDGEABLE; He knows all the "in and outs" of the procedures that
are required to close a Reverse Mortgage, even if Oh hh
there are complicated factors that come into play.
EXPERIENCED; He has seen many applcations for Reverse Mortgages
so there seems to be nothing that surprises him, or
TOLERANT; He never gives you the feeling that you have asked any one
question, too many times. Jeff will always answer your phone
calls quickly and supply the answer that you require.
KIND; Jeff is a kind soul. He is always willing and able to give you the time
that you require. If he isn't able to answer your phone call right
away, he will get right back to you. Having him always available for
me, was a great comfort.
EMPATHY; Jeff understands how difficult a decision like this can be. He is
able to walk you through all the steps and keep you informed
and right up-to-date on what is happening with your file.
Please, if you are interested in enjoying your "Golden Years", as we were, then let Jeff help YOU, as he has done for us. We are NOW so pleased to have the extra money that we need to do and see the things that we have wanted to do, for years. Our only regret is that we did not, ask for Jeff's help, and do this earlier...
Sincerely, Maureen Levins
Review by Hhay1 year ago
Brittney done a great job all the to the end.She worked hard. She called when she had a question. We could call her if we had one.All in all she done an excellent job. THANK YOU SO MUCH
VERNON and MARTHA MURRAY
Review by Teivo2 years ago
I had Trevor Buban and Kala Black working with me and they were both very helpful. Trevor never hesitated to answer any questions as many times as needed. I feel I have known him forever although I have never met him in person.He is a great loan manager. The lady just gave me the closing info. but I didn't catch her name, my bad not hers,and she was also great.
Review by SoniaRai Thunderwolf2 years ago
I needed a Reverse Mortgage to get through a Divorce. I went to Reverse Mortgages.Com. Brittney Bailey and Matt Reibling were excellent. They helped my through all the curveballs my divorce threw at me. They were persistent and came through with everything they promised!! Thank you Brittney and Matt.....Rich Refner
Review by NSattar Ouirane2 years ago
Both Brandi and Katy were very helpful and I never felt that I was a brother to them when I had questions. They were always very pleasant, upbeat and knowledgeable. I truly enjoyed working with them. I would recommend this company to anyone who is interested in a reserve mortgage.
Review by Prath Korio2 years ago
Deciding to get a reverse mortgage was a hard decision. I checked on the internet and read how others had a hard time and a tougher time staying in touch with their company. Harry was there for us all the way. Every time we called he was there or promptly returned our call. He worked hard to get the best plan for us. We truly appreciate everything that he did and would (and do) recommend him and the company to anyone who are thinking about getting a reverse. Harry is a definite asset to your company.
Review by Schonnie2 years ago
Stacey Cole and Harry Castilow handled my reverse mortgage. I had a very bumpy trip because the attorneys were absolutely ridiculous in the documentation they required...but I understand they are the ONLY profession that perpetuates their need, unlike dentists and doctors. I was dumfounded in the delays they engineered, but Stacey and Harry were there for me. I have anger issues and almost gave up at one point, but both Stacey and Harry supported me.
Review by Graceymam Seldin2 years ago
It was a great experience , working with professional, efficient, and friendly personnel! I highly recommend this company!!
Review by Ayane2 years ago
IT WAS A LONG PROCESS AND LOTS OF PAPER WORK OUR CASE WAS NOT AN EASY ONE BUT JANIS NEVER GAVE UP EVEN WHEN I WAS SURE IT WAS NEVER GOING TO HAPPEN. SHE ALWAYS ANSWERED MY CALLS AND ALL THE QUESTIONS I HAD AND REASSURED ME WHEN I GOT FRUSTRATED ABOUT THINGS. SHE
PROMISED MY HUSBAND AND I SHE WOULD GET IT CLOSED AND SHE DID. I AM SO GLAD JANIS WAS THE PERSON HANDLING OUR REVERSE MORTGAGE , SHE IS AMAZING.
THANK YOU JANIS AND THANK YOU REVERSE MORTGAGE.COM
MIKE & SANDY C
Review by Saimen Stetzer2 years ago
Michael and Katy were extremely friendly and helpful in explaining the advantages of a Reverse Mortgage and answering all of our questions for us. When we decided to go with your company, Michael and Katy were excellent in staying in touch with us on a very regular basis to keep us posted on how things were going. When we got closer to the process of closing, Katy was also very courteous and helpful in keeping us notified of all actions being taken. We were extremely pleased with all the service we received from both of these fine people. We would gladly recommend your company to anyone who is considering a reverse mortgage. The process did take longer than we thought but well worth it. Many thanks to these 2 wonderful people who treated us with warmth in their voices.
Review by Staak2 years ago
I would recommend ReverseMartgages.com to anyone trying to decide if a reverse mortgage is a solution to their financial & home security concerns.
The process is time consuming & requirements are many but the outcome is well worth it. Thanks to Brandi & Janis for getting us thru the paper work & answering all our questions. Thanks Marcel & Darlene Boutin.
Review by Kojo2 years ago
My experience with a reverse mortgage "might" have been one of the most depressing experiences of my life...however, thanks to Heather Martin I was saved that issue! I had many Stop, Detour, Closed, Yield signs along the road, but Heather took them all in stride and never failed to give me hope and encouragement that all would end up fine...it did!! She will not give up working for you to ensure you have a successful outcome and will become a friend doing it, just as she did for me :) I cannot speak highly enough about Heather and Reverse Mortgages.com...I will recommend them both to anyone I know that might be interested in a reverse mortgage! Thank you Heather :)
Review by Heisenberg Wohmann2 years ago
My wife Marilyn and I had been looking to do a reverse mortgage on our home. We had contacted a local representative at the recommendation of a friend and neighbor and were told we were going to need to come up with over $23,000.00 out of pocket; needless to say we were shocked and the outlook for us staying in our home of 23 years was looking dim.
That's when Lois called. I had spoken with her almost 16 months ago and she was just following up. I told her the situation and she ask to take a look at all our paperwork. What can I say; in just a short time Lois and her team reviewed the documents and secured us a $0 dollar out of pocket reverse mortgage. I can't tell you enough about how delighted and thrilled we were and are.
Thank you Lois Martin and Katy Via for your diligence, honesty and knowledge of your careers. You have gone over and above and I would recommend you to anyone, anytime. If you are looking to do a reverse mortgage no matter where you live please give them a call.