I’ve had the worst experience with revel and the support. I’ve been trying to figure out the payment process and get help. I call and get told I would get a call back and I have to wait 24 hrs for help. I just get ticket request #’s. I’m so fed up and just want my money back from this shady company.
Review by Obuekwe Tagge2 months ago
Review by Phox2 months ago
I'm still in the programming stages, but it has bee fairly simple to add products and get things input.
Review by EvelynSP2 months ago
We've had an excellent experience getting our POS set up and running. So far we've had minimal issues and the support we've received has been great, both on site and remotely. The POS itself is straight forward, easy to use and intuitive but still offers lots of robust options on the backend to work around our unique business.
Review by CSheldrake2 months ago
There is no more flexible better iPad iOS POS Software out there. Legacy Windows systems and Android options are a waste of time.
Review by Deadlier Pojon4 months ago
Amazing! We just started with a lab for a few weeks. Our experience with the Revel team has been amazing. They are here to help with any questions and always wiling to jump on a call to walk us through processes.
Review by Smanatha4 months ago
The extra time spent with training is wonderful!
Review by EMCoker4 months ago
Excellent product and support. Very granular functionality and flexible in regards to what you can do.
Review by Googie5 months ago
service is very poor
not recommended to any bussiness
Review by Hadens Giurlani5 months ago
So far our experience with Revel has been great. We're in the process of setting up our system with them and will go live soon. They have been very helpful.
Review by Etwalton5 months ago
after solid start with sales team and demo, the ball was dropped on our deployment. hopefully future support is better than that which we have received so far
Review by Eziz Inaler6 months ago
I used Revel at a place I managed for a friend. Once I bought my own Pizza restaurant, because of the ease of use of Revel, I decided to get revel. However, after going through the sales process I wish I did not get revel. From the very beginning revel salesperson tied pricing of the hardware and software subscription to us singing with revel for credit processing. But he didn't share any fees and kept telling me we will match and beat your current processors fees. Once I did sign up with revel and bought hardware and signed a contract for 36 months subscription to POS software he sent me credit processing agreement. He did match the rate but o boy, the fees that I found in there! Let us see the list you say, here it is!
Visa/Mastercard/Discover/AMEX/Paypal: rate 0.10% Per item 0.08!
Interchange plus: 0.20!
This is where it gets shady.
Retrieval fee (Per Occurrence): 2.50!
Voice Authorisation fee (Per Occurrence): 0.60!
Voice AVS fee (Per Occurrence): 0.60!
Dial Back-up fee: (Per item): 0.49!
Account Maintenance fee (per month): 7.95!
Annual Account fee (per year): 49.95!
Minimum Monthly Discount: 25.00!
OmniShield Assurance: 14.95 per month! enrolled without permission!
Check Commerce ACH: 0.02!
PCI Non-Validation fee (per month): 19.95
We pay none of these fees with our current processor!
The sales person also said he would help with menu setup, hardware setup but his focus has been to have us sign the credit card processing agreement. No help from him at all! We did it all ourselves. I just hope he didn't lie just to get us to sign!
Some of the above fees were reduced and removed after spending countless hours with salesperson and credit card processing agent. We are however still waiting for them to send us a new contract with adjusted fees.
This is our story with REVEL SYSTEM. Please be careful of predatory and deceitful sales process by them. If I could redo it, I would not get Revel!
Review by Sunni Hpa6 months ago
Got bonded to a contract when I didn’t get the full out disclosure of fees and other requirements needed until I had signed agreement. It’s been over 6 weeks and haven’t gotten anything but two boxes and my money has been long gone.
The service after my discontent and explanation of unreasonable help was horrible. Just like all companies they want your money and do not care for your business growth.
Review by Jarinel6 months ago
Systems work great, but I really needed some guidance during the install process. I’m sure Revel Uni is great, but a little more dialogue with my Support staff would have made the difference.
Review by Kalamandalam7 months ago
Do not buy this system, if you have a retail business and use Quickbooks. They told me that Quick Books will update inventory directly with Revel but it doesn’t. You have to double enter everything. Revel cost me thousands of dollars trying to make it work. Don't waste your time and money. This is their response to my complaint. "We appreciate your feedback Jim and are sorry you were disappointed by the system. We wish you and your business the best."
They can't even get my name correct.
Review by Abhishekh8 months ago
I wish the company had more flexible terms, or that negotiation is a possibility. I don’t like the data terms. Other than that, I’m quite pleased with my on boarding help thus far. I’m looking forward to learning how to use and maximize this robust platform for my business.
Review by Jacke8 months ago
Many of the issues that I've had to deal with have been resolved quite quickly. The only negative is the number of issues that we've had.
Review by QXilver8 months ago
Revel Systems is by far the most advanced and comprehensive Restaurant management system as it is much more than a POS.
Proper recipe control doesn't exist in POS.
Review by Valorri Shohreh8 months ago
Great company to work with ! Steve Leibowitz. GUSS’ PICKLES
Review by Wine8 months ago
Revel was recommended to me after the system I was using wasn't meeting my needs. Revel has the inventory tracking I need, the POS is easy to use, entering inventory is great, employee time monitoring is all GREAT. When there is an issue, the support is easy and quick. Glad I found Revel!
Review by Iconic8 months ago
Great product and great system.
Review by Ormeone8 months ago
Revel has a team of people who are all knowledgeable and friendly. Easy to work with. They all resolve questions and issuea in a timely manner with follow-up calls or emails to ensure you got the help you need.
Thank you all for helping me with my POS.
Review by Funkie8 months ago
I have been a customer for over 4 years and Revel is there 24/7. They can answer all questions quickly and to the level you can understand.
The reports are very helpful along with the every night emailing of the reports you which to receive.
Review by Renish Tacoma8 months ago
Product is capable and straightforward to use. Support is excellent. New features are rolled out regularly. Some functions that I'd consider core require additional subscription fees. Overall, we're happy with Revel
Review by Spena Mailling9 months ago
Scheduling is very annoying and we have had a lot of communication errors between our pin pad and POS. Revel and Moneris have had many phone calls but we are still having communication issues.