I am recently disabled and I ordered a deep cleaning via their website. I was aware of their request for advance warning if the house is a real mess and expected to inform them when they called to confirm the order. They never called to confirm.
I had ticked 'I have pets' when placing the order, but one of the cleaners had a cat phobia when she arrived. The cleaners did not bring their own equipment, and seemed surprised that they should have. They left, promising to come back tomorrow with the equipment.
15 minutes later I have a man calling to tell me they do not do 'social cleaning' (The house is messy, but I am in no way a shut-in or surrounded by piles of filth. There was a day's dishes in the kitchen and a dirty bathroom. The mud room to the back yard was the worst of it - I have been cleaning in spite of my disability).
He went on to tell me that they were not coming back and he was going to fine me 200kr. for the visit.
He was rude, tried to claim I had not read the terms (when it is he who failed to make the confirmation call), and was wholly unprofessional.
Find another cleaners.
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