I had my vehicle shipped as part of a government Permanent Change of Station. Because of the nature of the PCS, shipping was done through a series of contractors. The vehicle left Los Angeles, CA and arrived in Hilo, HI. Within one week of arrival I had diagnosed a broken power-steering pump, broken harmonic balancer, broken transfer case bearing, water in the front and rear differential, and significant bearing damage in the rear axle.
I had the car service 10 days prior to shipping, including and extensive drive train check. Everything was 100% operation and in good condition prior to shipping.
I have letters from two mechanics in Hawaii attesting that the damage was most likely caused during shipping, either from standing water infiltrating into the axles and then a series of cascading problems as the drivetrain failed, or anecdotally someone doing some heavy four-wheeling and not knowing how to engage/disengage the system properly.
Despite these letters and documentation they denied my insurance claim and said so sad, too bad.
I am now at $4K in damages and incidentals.
I have shipped this car to Hawaii twice before, both times out of pocket personally and directly through Pasha Hawaii ($900). Both times I had not had an incident.
Under no circumstances would I ever use this company again, professionally or personally.
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