Reliable Resp. has provided great service in supplying me with critically important CPAP gear in a timely and efficient manner.
Review by FHedges1 month ago
No help at all
Review by Dlaw3 months ago
I have had a very positive experience with this company.
Review by Adyand Ongkosandjojo3 months ago
I am very disappointed with Reliable Respiratory and would not ever use them again or recommend them to a friend. I have been a customer for seven years. When I needed a new machine to replace the old one, I was given a quote. Six months later, I have paid more than twice the quoted amount and RR is still billing me for more.
According to them: “The machine still has 7 months of rent left on it. The reason for this is that each time you changed insurances the rent started over again from the beginning. “
Nothing, on the entire website or in my dealings with them for seven years mentions “rent”.
If I had paid for half the machine’s value with one insurance company already, by what argument have I lost all the equity in the machine and have to start again when I change insurance companies?
I and my previous insurer already owned half that machine.
How is this even legal?
Nowhere on their website is there any mention of rent or of resetting the clock if you change insurance companies.
Had they warned me about it I would not have ordered the machine then, and certainly not from them.
After seven years as a loyal customer, I am deeply disappointed by these deceptive business practices.
No, I do not recommend dealing with Reliable Respiratory. They quoted me one price and I have paid it more than twice over, and they still want more.
Review by Hhhggggg Restea4 months ago
Always accommodating and most helpful on every order.
Review by Atmabir4 months ago
Customer service representative was very friendly and helpful about what equipment was eligible under insurance for my Cpap machine.
Review by Vonchelle4 months ago
very knowledgeable about product, they don't hurry you and will help guide you through with any problems
Review by Noedgatzia Maskil5 months ago
Reliable Respiratory has been responsible for ensuring that I get supplies for my CPAP machine for some years and has always been more than Reliable. They have been proactive in keeping me posted on timing and follow-up, they have been very helpful in transmitting the readings from my machine to my doctor in a timely fashion and also in helping me make adjustments to my machine's settings without my having to bring my CPAP machine to their office or needing to arrange for a technician to come to my house.
So I'm quite pleased with the service that Reliable has been providing me and anticipate continuing to have them service my machine for as long as I need it.
Review by Giesela Ketklao5 months ago
Thank you for good service
Review by Roccodawg Derrow5 months ago
No method to obtain a receipt
Review by Sachida5 months ago
From the start they set themselves apart from other medical service companies I have used.
The office, on-site set-up, service department are all top notch.
Review by Yiannakis5 months ago
probably should give a little better score.the things that could be better is my fault anyway.i needed replacement parts filters for a long time but have trouble making phone calls due to depression.wish they had a system where they would notice if someone hasn't kept up and may be in need.
Review by Rhenita Ninove5 months ago
They did not tell me that I would have a high deductible for the supplies for my sleep apnea devise.
Review by Magical5 months ago
I think they provide very good customer service. Any problems are quickly resolved.
Review by Lozio5 months ago
Review by Noroon5 months ago
They have shady business practices
Review by Sanggon5 months ago
Great customer service and quick delivery of CPAP supplies!
Review by Fawziah5 months ago
Reliable Respiratory is the best company! My supplies are always on time. They are very nice on the phone and very helpful!!!
Review by JZezza5 months ago
Terrible company. Never sent me product I was charged for. Complained and they refused to give me a refund. Looked online and saw exact product (I never got) for less money than what Reliable changed me. They were also billing my insurance for the product. They made about $150 ($35 from me, $115 from insurance) for identical product I bought on Amazon for $25. Ridiculous. Shop around and you probably won't want to use them
Review by Chefmichelle5 months ago
The support and service for my CPAP supplies is outstanding! When I ordered a new CPAP product, Reliable Respiratory sent a technician to my home to explain the new system and how to use it. I never received such great support from other providers. I am notified via e-mail whenever it is time for new supplies, and these are delivered securely and quickly by mail. I heartily recommend Reliable Respiratory to others!!
Review by LauriB5 months ago
Good company to work with.
Review by Trayci Librando5 months ago
poor communication, very hassling and uncooperative billing process, and recently someone in its service department sent me a set of my sleep data recroded by the CPAP to show my sleep doctor but it was for a different patient! They have been unable to resolve a mechanical problem with the CPAP machine and have been very poor in communicating with me about it. I would gladly use a different vendor when I find one.
Review by Ngui5 months ago
Reliable Respiratory is one great company to do business with.
Review by Misim5 months ago
I've had a very positive experience right from the start! Reliable Respiratory representatives (in-person and phone) are responsive and personable. I get reminders of when I'm eligible to replenish my supplies and they arrive in a timely manner, well-packed and protected.