I had my vehicle shipped as part of a government Permanent Change of Station. Because of the nature of the PCS, shipping was done through a series of contractors. The vehicle left Los Angeles, CA and arrived in Hilo, HI. Within one week of arrival I had diagnosed a broken power-steering pump, broken harmonic balancer, broken transfer case bearing, water in the front and rear differential, and significant bearing damage in the rear axle.
I had the car service 10 days prior to shipping, including and extensive drive train check. Everything was 100% operation and in good condition prior to shipping.
I have letters from two mechanics in Hawaii attesting that the damage was most likely caused during shipping, either from standing water infiltrating into the axles and then a series of cascading problems as the drivetrain failed, or anecdotally someone doing some heavy four-wheeling and not knowing how to engage/disengage the system properly.
Despite these letters and documentation they denied my insurance claim and said so sad, too bad.
I am now at $4K in damages and incidentals.
I have shipped this car to Hawaii twice before, both times out of pocket personally and directly through Pasha Hawaii ($900). Both times I had not had an incident.
Under no circumstances would I ever use this company again, professionally or personally
Review by Elwin Pesaresi1 year ago
Horrible company!!!!! If I could I would give then NO STARs!!!! They don't take any responsibility for damage to your car.
My car was damaged during transport! Reindeer only gives you 24 hours to make any claims for damage to your car. However my car was delivered before I arrived at the destination, and the driver was aware that it would be delivered prior to my arrival by a couple of days. He choose to delivery the car to the rental office of the temporary accommodations where I was staying. When I did arrive my car was covered in mud, so the rental office would not have been able to evaluate the car for damage anyway. After I arrived and was able to take possession of the car it was past the 24 hours, so Reindeer is now claiming they ARE NOT responsible for the damage to my car.
WARNING: Find a reputable carrier. One who will stand behind their services and provide real customer service when they have damage your property!!!
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