I trusted Rehlat and usually recommended friends to use their services because of the Karam and other offers. Till 17th September, 2019 when everything turned to be nightmare.
I booked a flight from Kochi to Dubai where my account was debited and didn't receive the flight ticket. When I raised the complaint, they sent an email that the transaction was unsuccessful and I should check with my bank regarding the payment. I decided to book the same flight, and they sent me a Flight Ticket with only the Booking ID, without the Ticket Number. At the checkin, the Ticket was rejected and I was requested to call back Rehlat to ask for the Ticket Number. I did so, till a Gentleman promised to send me an updated ticket as soon as possible. Within few minutes, i received a flight ticket with the Ticket ID, but the ticket mentions the same time when the first transaction was made. Literally the same time. I called the Customer Support Team, and chose to be supported in English, and always the lady that picked up seems to be speaking the language for the first time. I have sent a bunch of emails to Rehlat with lots of screenshots to prove that I was double charged for the same flight and no one is looking into the issue, neither am I receiving either the first or the last payment. Both Tickets were refundable, so I decided to totally cancel the flight as it was just a return ticket and has 3 months prior to it's departure, Rehlat team says they can't give me full refund, yet the flight fare I paid included Refund Protection service charge. (Whatsoever).
Am warning travelers and whoever that reads this before booking their flights, this is the worst online agency so far. Please better choose something else. Now I have a job of telling all my friends and family members that I recommended to Rehlat to stop using their services. I have already opened a case at the Dubai Airport Police Department since they made me miss my flight to Muscat just because I had to deal with their Unprofessional lady staff with a name that sounded like "Madina"
Review by Glitter1 month ago
Never ever use this app This is what you get after calling customer service 3 times Dear Guest, Thank you for booking with Rehlat at the outset please accept our sincere apologies for any inconvenience faced. This is to inform you that unfortunately, we could not confirm your booking due to technical reasons involving fares & availability issues as checked with the airlines. We apologize again for any inconvenience faced related to your new booking. Your booking has been cancel
Review by Aaam Derrow1 month ago
Excellent customer service... prompt response.
Review by TotalPerformancept1 month ago
REHLAT IS THE BEST PLATFORM FOR BOOKINGS. REHLAT TEAM IS VERY HELPFUL.
ALL TRANSACTIONS IS VERY SAFE AND SECURE. PROCESS PERIOD IS VERY FAST. QUICK RESPONSE ABOUT ANY PROBLEM.
OVER ALL,,,,THERE IS ONE AND ONLY,,,,,REHLAT.COM,,,,,,,
Review by Buxster1 month ago
Never got this type of service from any other third parties. They have many like karam, karam+, hotels, cabs and different payment gateways
Review by Faizal1 month ago
The best online travel booking agency and quick response for syed and queries. Good customer support
Review by LTBino2 months ago
TERRIBLE/HORRIBLE CUSTOMER SERVICE!!
I tried booking a flight online, I put all details in including mobile number and CC number. The booking didn't go through due to some error. This flight booking was for our nanny, and I had put her contact details.
Someone from Rehlat called her asking if she was trying to make a booking, she didn't know at the time that I was and said no. I tried calling Rehlat back only to be answered extremely rudely by 3 different people saying "why would someone from Rehlat call you if you didn't make a booking?" and I said.. "thats exactly what I am trying to investigate!"
If you put your card details and everything and it didn't go through, and were worried if it did, wouldn't you call back too?
They talked to me like I was insane... all I wanted to know was why we were getting a call from Rehlat....
I'm glad the booking didn't push through.... I wouldn't want to give them 1dh!
Review by Trevwoody Kammertons2 months ago
Good app and deals are also good👍👍👍
Review by Seeker Zylski2 months ago
Good website and good deals. Also with great responsiblilty 24/7 .
Review by Adindu2 months ago
Best Online travel agency
Review by Zilfarina2 months ago
hi good noon. sir i m frequent flyer of many airlines and i have seen ur service is very Excellent and quick reply is more excellent from ur site. within a minutes i have received ticket no and i confirmed from airline.best regards.
Review by Vor2 months ago
Best website for flights and specially for Hotels....
Good and quick customer service. REHLAT
Review by Greedo2 months ago
I have booked through Rehlat and i have receive good assistance. The price was comparatively less than other sites. I have booked a wrong date of travel and rehlat team has been given me free date change with immediate reply.
I Refer Rehlat to everybody.
Review by Miquel Boulby2 months ago
Dear Rehlat Team,
Im here sharing my opion about the service and package one of the best site to book the tickets and also good corresponding team to reply on prompt time.I really appreciate your service and i hope in future you offering me good fair for travel.
Review by Tomesha Vanderburg3 months ago
booking ID: 1331504
after complaint rehlat.com agreed full Refund on same credit card instead of Karam cash what was not requested, your fast support is highly appreciated following up on refund process. Thanks.
Review by Tlille3 months ago
i have booked a ticket but they took my money and didn't refund or issue the ticket my trip was from Cairo to NY and i'm losing money every moment they are not issuing my ticket, and they dont care. customer service can't help me anybody replies or have a clear answer where is my ticket or my money i start to believe it's a scam and don't advise anyone to use the services
Review by StGeorge Ballz3 months ago
happy customer from rehlat
Review by Monachz3 months ago
my boobking id is 1247110 for air india ticket no showing in PNR status in air india website what happend?
Review by Nathallia Partheniou3 months ago
The best booked a round trip n got the best price n the deal coupon add a relief as the prices drop.
Rehlat is trustworthy website. Thamkbyou team Rehlat.
Review by Pi3 months ago
I had very good experience
I booked 2 hotels by rehlat.ae
Everything went well even when i saw double booking i called them and ons guy from customer service called me back and explained me everything.
Review by Liemers3 months ago
Appreciate the service received... thank you customer care for dealing with my issues with sensitivity.
You guys rock....
Review by SAlb3 months ago
Prior to booking through rehlat i jave hear bad comments about it, but i never encounteres it so i still proceed, during the booking, it show the amoynt 125.25 each ticket no addition nothing, payment went through confitmation was sent to my email, im done, next day i woke up theres email with auto reject or auto refund, and say i need to pay 127KD i said what? i have paid what you asked during the booking, i check my bank and 125.250 each ticket was taken.
I called customer service many times! why! i even called the airlines they said no ticket call your agency!, customer service im sorry they say it was refunded! and they canot do anything as it not with you! you took my money amd then your telling me no!
My bank say it was taken and then refunded bank however in this case money will be available after 15 days minimum! wow! means i have to wait until 15 days!
what i understand is u took my money, and suddenly you decide to charge me more as ticket price goes up, ( not your customers mistakes). now you tried returning it back causing me a very big hassle as it on hold! look i chose to book rehlat because its cheap means i am not rich! by waiting 15 days for my refund till i get to book again means ticket increased so much! you could have declined the my booking if you want charged more instead of taking and holding the amount!
Thank you after Eid Holiday i recieved it! and I will never book again with you!👎👎👎👎👎👎.
Review by Telico3 months ago
Great website and better service than that !!
Recommended for sure.
Review by Alinsonorin3 months ago
Don't use this company !!!!
They are not able to issue a ticket and did not give the refund
This is my first review I am writing for some one ever.
This company was not able to issue ticket but they accepted the payment I used to refund money but still I didn't received my money and not replaying to message also.