bought an item from this company for around £10. item arrived in reasonable time and I thought that was the end of it. I had several debits coming off each month, including for subscriptions (which coincidently was around £20 a month) so when I seen the transaction for £19.95 I didn't think anything wrong. over time I forgot all about this company. after a couple of years, my subscriptions had all stopped yet I noticed I was still having £19.95 removed from my account. they had removed a total of £560 from my account. they are thieves, no other word for them. google redsave, you will get a full page of complaints, their site is on the second page of searches. if only I'd known this before. now I'm faced with taking them to court (somewhere they have had a lot of experience with)
Review by Paladin Solomou5 years ago
Don't go there. Purchased some stuff from them over a year ago - still no refund, no responses to small claims court proceedings - absolutely abysmal service.
Review by Chaython5 years ago
They will try to settle the week before, don't sign their document they will settle anyway
Review by Saquan Chandra5 years ago
Avoid, it's a trick
Review by Eastrader5 years ago
I have purchased an item for £1.98 on 22/12/2011 then just found two unauthorised transactions on my account for £19.95 on 23/01/12 and 22/02/12 as well. so be very very careful not to use this pure scam company. I will go after them until I get all my money back and for the time wasted on finding out this scum-backs.
Review by RussellÂ Kimberly6 years ago
Extremely fast at taking your money, 4 weeks and still waiting for goods
Review by Bratyshka6 years ago
I was scammed by this company 3 years ago and was part of class action for their deceptive approach to ongoing deductions that for various reasons did not go anywhere. At least I got the goods, but it still seems that their website is unclear and they should make it very clear that you are joining a club before they allow the transaction for their goods. Keep reporting them to trading standards and spread the worrd!!
Review by Kanevsky6 years ago
Do not under any circumstances buy from this company!!!!
I bought 3 of the same item and pays straight away,,got sent one and a note saying refund on it... 4 weeks later I'm still waiting for it...
Tried ringing,,the phone number Is pointless and I have sent about 20 emails but keep getting lies sent back!!!!!
Got entered for the redsave pass without consent!!!!!!!
People need to stay well away it is such a scam of a company!!!!
Like I said quick enough to take money but don't want to pay refunds back!!!!
Actually this place needs shutting down!!!
Absolute waste if time!!!
Review by Kothai6 years ago
Bought a valentine's present from this company didn't realise I had 'signed up' to some scam of a 'subscription' ended up getting charged over £100 for a small gesture of a present. Will never use again and would strongly advise you not to buy from there! Will be reporting to trading standards also.
Review by Camira6 years ago
I used this company for some Christmas presents as they were by far the cheapest. I'm still waiting for the items to appear, I've contacted them on numerous occasions and no reply.
This company is a FRAUD and scamming people for money, we cancelled our membership and they are still charging us £19.95 per month
Review by Gayer6 years ago
I ordered some Lego from this company as they were the cheapest. My account was debited immediately. After 2wks I had not received my Lego and my order status was showing as 'processing'. I contacted them to enquire about delivery time. No reply was received. After a few days I submitted a cancel order request ad to cancel membership following up with an email. Still no reply. A few days later I sent another email stating that I am going to contact my bank to do a chargeback, contact the police via action fraud to report this scam and also watchdog. Still no reply. As my order was over £10 my bank will refund via chargeback which most debit and credit cards offer. They have also just debited my account for £19.95 which I will also need to do a chargeback for. I have reported this crime via action fraud online. Please do not buy from this company but if it is too late contact your bank and do a chargeback and report this crime to action fraud. The more complaints are made the sooner this company will be stopped trading and no one else will need to be a victim.
Review by Rhena Linkoski6 years ago
I recently bought a cap for a fancy dress night from this website. When you get to the basket it automatically adds a free 30 day trial and says if you want to keep it on it £19.95 a month. I didn't read to much into as I hadn't agreed to anything but when my monthly statement came out a noticed they had started taking the money from my account. I hadn't received any email confirmation or notice of this, when I called up I was told I was meant to receive deals which I hadn't and they wouldn't refund my money. Be careful of this site as it doesn't ask you to agree to being charged it just automatically does it for you and you have to read the more info to find out!!
Very disappointed as a hat which I thought was a good deal ended up costing me £25.
Review by Jannelle6 years ago
I placed an order on 10th December and had to chase several times as products were a Christmas gift for my son. Luckily he's not yet 2 so the fact they never arrived didn't matter so much. However, I have since cancelled the order after having read all the terrible reviews. I have had two responses to emails saying that they are dealing with my request but nothing has happened and I am waiting for them to respond to my latest one which I sent on 27th. So much for responding within 48 hours! I wish I had looked at the reviews before ordering from them but this is my first bad experience of internet shopping. Lesson learned I will always look into a web company I haven't ordered from before! Next stop my credit card company I suppose
Review by Riyan6 years ago
Like many others I ordered items early December for delivery before Xmas. Got the usual e-mails when querying where my order would be 'I'll look into it' 'there's been a delay etc etc' Finally recieved 3 out of 4 things I had ordered, which I count myself lucky for, but am still (after over a month) awaiting a refund for two items, not a big one, but still. When they have bothered to respond it's 'I've raised a refund request for you' which never materialises. The imaginary 'Scott' who replies to your e-mails hasn't even bothered doing so for a while.
I've sent them one final e-mail to get a refund and as I have a solicitor in the family I have informed them I will be taking legal action against them. I doubt they will even bother to reply....
Wish I could give 0 stars.
Review by Qirong6 years ago
I ordered a gift from Redsave for my boyfriend on 14th December 2012 expecting it to arrive for Christmas, but it did not. After numerous emails (they are not contactable by phone) some of which were answered and some just plan ignored I was told my item would be with me before Christmas, was then fobbed off that the supplier had been contacted, then got sent a lost Royal Mail form, and despite numerous emails of me continuing to chase I’m now just being ignored, yet they still haven’t issued me a refund!! Any communication I have had has been from the 'Scott' everyone else mentions
A complete scam – do not buy with this company!!!
I too am in the process of taking this further to have my money returned.
Review by Geer Markham6 years ago
I initially ordered 1 item back in January with a 5-10 delivery. 3 weeks later nothing was recieved so after emailing, i was told it would be a further 3-5 days. Yet still nothing, by this point it was a month and i was then charged for becoming a member which I was not informed of when signing up! Since then I have asked to be refunded which I am still waiting to have happen. Although they do respond to my emails quickly saying they will do as I ask. 2 months later, I am yet to see any actions taking place! I want this message passed around so others dont have what has happened to myself!
Review by Ruogu6 years ago
I have been caught out by subscriptions before so made sure I cancelled straight away. However I placed an order on the 01/12/12. By the 07/12/12 I had not recieved the item or any E-mail saying the item had been dispatched. So I sent a message and recieved a reply saying their had been a delay but it will be with me in a few days. Three more Emails later and three similar responses still no delivery. So I was actually pleased when I recieved an Email saying my order had been cancelled and my money would be refunded on the 22/12/12. By the 03/01/13 I still had not recieved my refund so I chased it up no reply........ so I E-mailed again a week later.... still no reply, still no refund. I tried calling the number but just a prerecorded message and cant actually speak to anyone.....So in short do not shop with this retailer.
Review by Oz6 years ago
They will very quietly sign you up to a repeat subscription fee of £19.99 a month, all covered in their T&Cs of course so they're covered from a legal standpoint but the truth is legislation needs to be introduced to protect consumers from this kind of con.
There's plenty of places to shop without the risk, avoid these scammers.
Review by Schlic Herider6 years ago
No Product arrived!
No response to email.
Get in touch with your bank and demand your money back via Visa. Also request they get blacklisted.
Review by Erlingur6 years ago
Ordered toys for my 2 nephews' Christmas on 5 December, after several emails, I have been told my order should be with me in 2-3 days, then the next day my order will not be with me in time for Christmas, but if I wait for my order I will get a voucher for a 7 night holiday in the UK (haha, no thanks!!), then for the 3rd consecutive day I got an email telling me one of my items is ready for dispatch!!!! This company have no idea what they are doing except ripping people off!!!!!!!!!!!!!!!!!
Review by Jinnn Napthali6 years ago
I placed my order with Redsave on the 3rd December 2012, despite emailing and being told there had been a problem with my order I should recieve it within 3-5 days I have still not received it and my order on my account still says processing, so im doubtful I will recieve it in time for Christmas! I spent over £100 and its most of my childrens Christmas presents! I'm disgusted! You can't even call them because its just a recorded message telling you to email! I'm now getting no email replies at all from them and until I get a refund I cannot afford to get my children more presents and I'm running out of time! I will NEVER use them again! Please don't fall into the trap of thinking its a bargain, sometimes if it seems too good to be true it actually is!
Review by Zhen6 years ago
Do NOT Use this company. Ordered 7/12/12. several emails then got item. Was broken. They sent me Postage lable to return. Did that with proof of postage. Cancelled my SUBSCRIPTION on 7/1/13. Got email to say it was cancelled.within the hour. They took £19.99 from my bank account the following day. So I am now out of pocket by the sum of £36.71. They do not answer me emails. As I write this I am trying to contact them on the number listed below by another unhappy customer. been on hold for 16 mins now.. I think Trading Standards should be told about this company. I for one will be doing that today. DONT BUY FROM THEM.
Review by Meina6 years ago
If I could give this company zero stars, even that would be too many. I ordered a gift from Redsave for a family member on 12th December 2012 thinking it would certainly arrive in time for Christmas, how wrong was I?!!! After numerous emails (as they are not contactable by telephone) I was told my item had been delayed, then was told it had been lost in the post, then I was told they have cancelled my item and will issue a refund. This took me to the first week of January. The infamous 'Scott' who I see everyone else mentions on here told me by email my refund is being processed with their accounts department. I have been told this every week now since the beginning of January. Total and utter bull! They are nothing but thieves! **BEWARE OF THE FAKE MEMBERSHIP THEY SIGN YOU UP TO UPON ORDERING AND THEN START TAKING £19.95 A MONTH FROM YOUR BANK ACCOUNT!!** I am in the process of taking this further. How they are still allowed to trade and con people out of their money is an utter disgrace. AVOID THIS "COMPANY" AT ALL COSTS!!
Review by KWarner6 years ago
As many are stating , not only do they not deliver but also started taking money off my credit card , no responses to emails , trading standards should look at these
Review by Rigina6 years ago
Having ordered several items as I thought the price was too good to be true, I guess I shouldn't be surprised that they failed to deliver or respond to any emails for a month. Thankfully my bank successfully did a chargeback against them, else I would have been down over £120. I placed my orders on the 22nd December and by the 30th January nothing had been received or actioned. Orders sat with a processing status, I emailed them 7 times over the course of a month, I had two responses saying it would be looked into, but nothing happened. Avoid them at all costs, I certainly won't touch them again