Ordered a pair of sunglasses in January and the only thing that went smoothly was the payment.
Now we are in the middle of March and I haven’t received my order or gotten any feedback on my requests.
I will not recommend anyone to buy anything from this company.
Review by Greygoose Derrow11 months ago
I bought a pair of glasses but I realised that the delivery date would not work for me. I have contacted them within 17h from my purchase but nobody replied to me, after 5 days they simply write me back that my glasses are already at the optician so there is nothing they can do to cancel my order. This is the worst customer service ever! I will never make a purchase with them ever again and will discourage my friends too.
Review by YongKim Dilger1 year ago
Ordered a pair of sunglasses from Red Hot Sunglasses prior to a holiday. I was sent the wrong pair in the post, and offered a return and exchange for the correct product, without being offered any compensation.
Very upset as I can’t bring the sunglasses on my summer holiday and stated this in my email, but haven’t been compensated.
Only upside was that I received a fast response, which I appreciate, but an exchange doesn’t make up for the inconvenience of not having sunglasses for my only summer holiday of the year.
Review by Saiprasad1 year ago
Easy and quick delivery, product 10/10.
Review by Hannier Branman1 year ago
Prompt delivery, good price, item sent in perfect condition
Review by Burn1 year ago
Amazon made a mistake and Red Hot Sunglasses eagerly replaced the wrong sized sunglasses originally shipped out by Amazon.
Review by Spaceballs Burnhill1 year ago
Order 126711. Ordered Oakley frames with prescription lenses after being let down by another site and saw the good reviews for redhotsunglasses but they didn't appear. Not sure if it's a world shortage of Oakley glasses? Anyway, after a short exchange of emails, a refund was obtained so the whole experience only cost me about a 3 week wait. Frustrating though. Would've been a 2 star review (due to lack of glasses) but Alex in customer services dealt with the problem reasonably promptly so it's a three... From me...!
Review by Edilou Lochlainn1 year ago
Great pair of glasses at almost half price.
Review by Adecli1 year ago
Quick delivery, correct price, perfect and original Versace sunglasses. Thank you so much!
Review by Shahlini1 year ago
I emailed the company asking if they could send me a few pairs as I wasn't quite sure which pair would suit my face type. RedHot gave me advice on choosing the right pair for my face shape. The sunglasses arrived next day and I tried each of the pairs, picked one and sent the others back free of charge! Great Service!
Review by NurseHealer1 year ago
Fantastic customer service, won’t be buying glasses from any other place now, can’t recommend enough thanks guys
Review by Weifen1 year ago
Excellent customer service, great sunglasses and best price. Quick delivery, would recommend.
Review by MarQesia1 year ago
Very poor company this, DO NOT TRUST their promotions, the "invite a friend" programme is a farse! the idea: you invite a friend they get 10% off their 1st order, once they have purchased you then get a code for 20% off, I followed the T&C's to the letter and yet the promotional codes state "the code is valid but not applicable to the items in your basket" will not work on any pair of sunglasses that I added to the basket including different brands difference price brackets the items wasn't in the sale, there are several promotions including ones on their site that "are valid but not applicable"
I have emailed on several occassions, they only reply once you say your going to leave a review or take things further but with a reply of "we have asked for the name of the person you recommended" I have emailed on 4 seperate occassions giving the name but then again no reply. it isn't just the invite a friend promotional code that doesn't work it is all of them, the very 1st email did state they were having issues with promotional codes which is fine but it's now been nearly 3 weeks and still no closer, I genuinely believe it won't get sorted and they are doing it as a ploy to get people to purchase but not living up to their end of the deal once the friend has purchased.
rip off and would not recommend, I gave them enough opportunity to sort it out but just kept getting the same email back of "we need the name of the person you recommended" you already had that otherwise you wouldn't have sent me the code and told me the name of the person I recommended had purchased. just delay tactics and hoping I wouldn't take it further.
very dissapointed with this company
if you wish to just purchase an item without a promotion from them then yes not a problem however I suspect you will find it cheaper elsewhere, my grievence is that they shouldn't advertise a promotion and not hold up to their end of the deal after youv'e done what they asked.
they have now increased the price of the item and amazingly the code works it now makes them more expensive than other sites. now I know why they was delaying
trust them if you want to but hope you don't have any issues as contacting them clearly is very difficult.
I certainly wont be purchasing from them in the future
Further Edit/reply to their reply below:
Nobody has tried calling or speaking to me over the phone, (you don't even have my phone number) and the sunglasses wasn't in the sale section of your website, every pair of glasses was discounted compared to the rrp price but even at that price was more expensive than others it was only the code that would have made them cheaper. As stated the code wouldn't work with any item but now that they've put the price up £34 the 20% off for inviting someone doesn't benefit me as it would have done over the last 3 weeks.
Obviously didn't want to take my money all £160 of it. It's pointless emailing now to rectify it as you would now have to give me about 33% off to get it to what it should have been at and i'm not prepared to waste anymore time emailing you 3 weeks is long enough. I just want every one else to see.
I don't normally leave reviews but I don't like been lied to and it's not a coincidence that the only emails you have replied to are those that don't give the answer you required yet I've replied on 4 occasions giving you the name you required.
I understand discount codes are at your discretion but giving an incentive in order to get the discount code and you to generate an extra sale and then not honouring the discount (until the item goes up in price) is very sneaky in my opinion
I have now purchased from elsewhere at the £160 and will be delivered tomorrow as oppossed to giving this company an extra £84 for the same item
TRUSTPILOT please do not remove this review I have all the proof of everything I have written above if you wish to receive the proof of all the emails I am happy to send.
Review by Weakland2 years ago
Reliable online shopping!
Absolutely recommend this online shop. Quick & easy ordering, detailed tracking, easy returns, great online chat communication, not to mention competitive pricing & super fast delivery! Unfortunately I have returned my item for refund but personal preference only, no fault of shop, simply didn't suit. I wouldn't hesitate to use this shop again! Very trustworthy.
Review by Ukg2 years ago
Cant fault this company was really sceptical with the reviews but I tried them. First class service from start to end would not hesitate in using again or recommend
Review by Timbalee2 years ago
Excellent service! I ordered a sunglasses yesterday at 16:00 and i just have received it! Absolutely perfect, Original glasses best price. Definitely would use them again! Really happy!
Review by Maico2 years ago
not good. Sunglasses were faulty after one month. Returned them. took them ages to act. Then said refund was not possible as goods bought more than a month ago.
Review by Chiddingly2 years ago
Great sunglasses, competitively priced.
I bought 2 pairs (some ralphies and armarni) I am very pleased with both. They came well packaged and on time. No problems.
I was slightly concerned about their sunglasses being counterfeit but after some internet research I felt confident in ordering. There is no reason looking at them to suggest they are not legit.
Will order again once I am in the market for some new ones :)
Review by Bafford2 years ago
Returned glasses twice as damaged, returned 3 weeks ago for refund and no response, contacting trading standards and credit card as they were sent signed for and have proof they received back but they simply refuse to reply to emails.
(To their reply below claiming wrong company)
Our order number is WEB74055 and we have signed for documentation and numerous proof of ignored emails, you are the correct companym
Review by Forse2 years ago
I returned my sunglasses nearly two weeks ago. Tracking shows Red hot sunglasses received them back.
Three emails later I'm still trying to get my money back. Not looking hopeful...
Terrible customer service. Only one of my emails been responded to. They don't care once they have your money.
Review by Sandblaster2 years ago
Absolutely in love with my new sunglasses. Asked a staff member to recommend me some and they have done an excellent job. Can't wait to wear them on holiday. Came in brilliant condition and arrived on time too! Would definitely recommend this company! Thank you
Review by Howeidy3 years ago
UPDATE: To reflect RHS's response and having done more research including buying more sunglasses from other sources I will say that I am confident that RHS sells authentic sunglasses. I have bought more Ray Bans both with and without "145" on the left arm and I have found plenty of obvious fakes on eBay that haven't been taken down, so their credibility has been lost in my eyes. In addition to this, Ray-Ban's website lists them as certified resellers. My only concerns that remain now are Luxottica's horrendous quality control and RHS failing to notice the two warped ones I got from them. In 4/5 of the Luxottica sunglasses I have come into contact with have been warped to varying extents. Now if it was 1/5 I would accept that sometimes they will slip through the cracks or get damaged in transit, but we're talking an 80% chance of warping in my experience. That's quite a shocking statistic for supposedly high quality sunglasses with RRPs of £125, and simply too high for me to believe it can be transit damage despite the good packaging or a one off.
In regard to me stating "inadvertently obtain fake stock", this was a misunderstanding after reading the following paragraph from the website, which suggested to me there was some remote possibility a fake could come into their possession and to get it checked out. I think it actually means they will check them to ensure fakes aren't returned to them, but my reading skills appear to be as bad as Luxottica's quality control, so who knows?
"If you suspect you have received a fraudulent pair of sunglasses from us, as part of our guarantee we always advise customers to take the glasses to another authorised retailer to certify that the glasses are genuine. If you are still not convinced we recommend sending us an image of the glasses and the glasses themselves back to us (with the security tags intact) for a full refund. We inspect every pair of glasses that come back to us at the warehouse and send any faulty or damaged pairs on to the manufacturer for further investigation. There are a lot of pairs of fake glasses in circulation so it is in our best interest to be vigilant about accepting returns!"
Original: I have now bought three pairs of sunglasses from RHS. My first sunglasses were some black, polarised Oakley Frogskins. Arrived in good time, correct item, everything fine. My second order was some blue Oakley Frogskins LX. I was impressed with the service here. I found the specific colour I wanted on their website through Google because they were out of stock and didn't appear on their search results page. Other websites also didn't carry them anymore; I could only find them on Surfdome and Vision Express, but both were more expensive, so I emailed RHS to see if they'd be back in stock anytime soon. RHS replied fast and said they would order them in specially. The third time I purchashed Ray Ban Clubmasters, again everything went smooth.
However due to knowing fake Ray Bans are common, I scrutinised them when they arrived. They seemed really good to me and I couldn't see anything wrong with them. I then did more research (usual how to tell fakes websites, forums, videos, looked at pictures of them on Ray Ban website & Sunglasses Hut, looked at eBay ones) and I found two problems. Firstly the left arm says "145" on it. Of all the pictures I've looked at from reputable sources, I have not found any others saying 145 on the arm. Secondly, it seems the information booklet should be inside the cleaning cloth packet but with mine it was separate. But the main one is that I listed them on eBay with very detailed pictures and they were removed within 24 hours because eBay thought they were counterfeit.
So that lead me to start checking the other sunglasses I had got from RHS. The first Oakley Frogskins I had been wondering if they were lop sided for a while but didn't have any other sunglasses to compare them to, so assumed my ears were uneven. I have since got several pairs including Trussardis from TK Maxx, unbranded M&S, unbranded eBay and Carrera 6003s and all of them sat on my face evenly, so it cannot be my ears. With my Frogskins LX, I had noticed that when I smile my right cheek touches the sunglasses while my left cheek does not. The sunglasses looked even so I again thought it was something to do with my face. But no, I later realised the arms both protrude at a left leaning angle, causing one side to sit further forward than the other.
That said, all the sunglasses seem to be high quality and don't have any telltale signs like bad painting or different materials or shapes and the cases all seem authentic. So with the Oakleys my conclusion is that either they are fake or that Luxottica's quality control is horrendous. With the Ray Bans, either eBay is wrong, Luxottica varies in how they manufacture and package Clubmasters and all the other sources I looked at are fake or mine are fake. From memory, I think RHS say on their website that it is possible that they have inadvertently obtained fake stock and to send them back if I have suspicions but it's now too late to send them back anyway.
Review by Mafaxv Derrow3 years ago
The sunglasses case pictured on the website was different in both design and colour from the one I received. I emailed customer support and never heard anything back. Tried calling them but nobody answered. Pretty poor after sales service. Once they have your money they don't seem to care.
Review by Oomaladevi3 years ago
Glasses ordered and came on time just wasn't happy about being sent the wrong glasses.
The ones I wanted had been taken off the website when I checked after receiving the wrong ones. Would of preferred it if I had been told about this so I could of picked another pair not just been sent the ones they decided to send me.
Due to going on holiday I was unable to send them back as I needed the glasses
Wouldn't use the company again due to poor comunicaton from them and not being advised that my glasses were out of stock I shouldn't of been able to buy them if they didn't have them.
Review by Shanedra Cybart3 years ago
Ordered the RayBan Justin RB4165, came next day as described however came with a brown carrying case rather than the black carrying case which was advertised. Phoned customer service and without any hassle, they are sending me a black case free of charge! Can't be that! Definitely recommend this company to anyone looking for affordable sunglasses and I will definitely use their service again!