Abysmal, took my iphone and never saw a penny for it.7
They claim Royal Mail lost it in the post!
Absolute scammer - Do yourself a favour and AVOID
Review by Waifuted7 months ago
Can't give 0 🌟 review, so will have to reluctantly give them 1🌟.
I should have the reviews before using this company. As with everyone else, I was offered an excellent price, only to receive an email, claiming phone scuffed and suffering "screen burn", and an offer of only 10% of the original offer. I opted to have the phone returned. They sent another email, stating there's was the best offer I would get, and was I sure that I still wanted it back! Upon examination of the phone with a magnifying glass when I eventually got it back, there is the smallest of scuffs around the USB port, and no sign of "screen burn". Avoid at all costs! I was lucky, in that I got my phone back, others have not been so lucky.
Review by Mcfads8 months ago
AVOID AVOID AVOID.
Don’t be like me and not check out the reviews. Mobile phone effectively stolen. Won’t answer e-mails. Won’t pick up the phone. Complete scam.
Will be reporting to police in the coming days although I know it’s pointless.
Review by DonnaSanDiego Makawa9 months ago
Claim phone was stolen by a post office postal worker . Trying to pay me 50 pounds insurance money for a 125 pound phone .said no chance you need to replace the phone .do not use this company . So glad i didnt send them my 400 pound phone . This company is stealing phone then trying to pay minimal insurance claim avoid avoid avoid .phone was srnd on december 17 2018 . Now in February. So should have checked them out before sending the phone. Very annoyed .
Review by Barndt Derrow9 months ago
I would mark 0 stars if possible. They have had my phone for 3 weeks now, they don't answer the phone or respond to emails.
They emailed me and asked for the passcode after 2 weeks but all their emails bounce back.
Their initial bid of £330 for my iphone 7 plus is now irrelevant as they seem to have effectively stolen it.
STAY CLEAR.. go for a most trustworthy provider, even if the price is marginally lower.
Review by Maksimas Byther9 months ago
Advice from the Police...
I have contacted the police force and they have said any fraud reported about this company needs to be urgently logged on the Police's national fraud website:
https: //www. actionfraud.police.uk/
(without the spaces between the words)
They said the more reports they get about this company on that site the more chance they will investigate and shut down this company.
Review by Khethokuhle10 months ago
Gave me a guide price of £100, I sent my phone off it was received and took 9 days for them to get back to me they said it had a slight scuff on the bevel and a scratch on the screen, which is in no way enough to lower the price by 90% , this meant they could only offer me £10.01, absolute joke, don't send your phone to this company they are scammers
Review by Yaoting Norshus10 months ago
Would rate 0 if possible
Device was sent 4 weeks ago, took them 2 weeks to let me know there was “screen burn” which resulted in an offer £140 below what was originally quoted.
Declined the offer then had to wait another 2 weeks to receive a return parcel which surprise surprise was damaged and empty.
Been sending daily emails for the last 10 days without any reply, called the number provided over 50 times either just rings out or user busy.
Review by Uggi11 months ago
I was quoted a great price for my phone so I chose to use this company. Looking back I should have checked the reviews but I didn't.
The phone has always been kept in a 360 degree screen protector with a case over the top so it was immaculate.
I received an email stating that the phone was scratched front and back, so they were reducing the offer by £85. I knew the phone was in perfect condition when it left me, so I was concerned that it had been damaged in transit , which considering I had packed it within an inch of it's life was unlikely.
I opted to have the phone returned to me.
I received the phone back and it was thankfully still in mint condition with no sign of any scratches.
I can only assume that they tempt people with a good offer and then lower it, hoping that people will accept the lower price.
I sold the phone privately and got a good price.
My advice would be to AVOID!!
Review by Isimbwa Spirrison1 year ago
Thought this company offering a great price for my phone was to good to be true, and it was !!
Phone posted and recieved a quick reply offering me less as it had screen burn, it was months old and obviously a ploy to offer less, i asked for my phone back and it took nearly 2 weeks after daily emails either threatening trading standards and police, phonecalls to their number that just rings and goes to a mailbox or cuts off and then it arrives back out off the blue, a bunch of absolute gangsters and stay well clear, i will contact trading standards as theyre taking advantage of people with inflated prices and false promises.
Review by Rosmairy1 year ago
Sent them a perfect condition handset , offered me £265 on the website , the handset was only 7 months old and like new , I sent it wrapped in so much bubble wrap you could have played football with it without damaging it , now I get an email from them telling me upon test it had scuffs and a cracked screen so only worth £26 , this is absolutely disgusting as I sent a perfect condition handset , I am waiting for them to return my handset now , I’m absolutely fuming and regret not checking their reviews first , a lesson learned on my part
Review by Algora1 year ago
Reduced an excellent condition IPhone 6 64GB by 25% due to scuffs that we’re not there, would never use this company again😤😤😤
Review by Blessa1 year ago
It started off very well but then i heard nothing after 5 days. I called up and they said it would take 10 days for testing because of a backlog. After 10 days had passed i received an email saying my device was only worthy of £193.50 now, not £300. I called up to question and i had to get the phone unlocked in which the lady who picks up the phone is very helpful and polite i must say. They also said scuffs were the reason it was lower. after i got the phone unlocked i was receiving the new "at the time" selling price which i thought was out of order but to be honest i just wanted my money in case anything else went wrong. Quoted £300 and only got £225, £75 for light scuffs lol
Review by Ekwetch Sørensen1 year ago
I sent my iPhone they tried telling me it’s blocked/blacklisted & they not going to return it, what a bunch of thieves I have proof it’s not blocked/blacklisted they are just making this up so they can keep my device.
STAY AWAY GUYS!!!
Review by Jiyu1 year ago
sent my phone first class was under the impression when they receive the phone they would pay out the same day...have been reading the reviews and i really regret sending them my phone i think i'm going to contact the police if they haven't contacted me by tomorrow.
Review by Antares Ungi2 years ago
Would definitely have no issues using this company again. Quoted £150 - best price at the time, sent me a label and bag, advised 2-4 working days and woke up this morning to the £150 in my account. Perfect! Thanks guys.
Review by Mbarnes2 years ago
Unfortunately I did not read any reviews, I sent my perfectly working
I phone 7 to this terrible company for a quick payment. Firstly they said the phone was locked and could not return my phone to me as it was on a checkmend website with money being owed on the phone!! I sent them a checkmend report proving them wrong, second story was my phone was fake and they had to destroy it as per there t & c's after several email exchanges and an apple imei check sent to them the third story appeared that they did not receive this phone and don't have a phone with the serial numbers I quoted!!
Again I sent them a photo ( luckily I took one ) of the phone with the serial number. Two weeks later I still have not got my phone back and won't be getting it back. Do yourself a favour and stay clear of these con artists.
Review by Hacer Heyduk2 years ago
Sadly it would seem I have received the same poor standard as most others.
I opted to use this company as on the comparison site I used, they were rated as 4 stars, I only wish I had known about the trust pilot reviews as I most definitely would not have used this company, (I have raised this complaint with the comparison site also).
My application was processed and shortly after in the post I received the packaging for which to send my mobile. When I opened this I was a little disappointed with the packing provided. Fortunately I had kept my original I Phone box and wrapped the phone in bubble wrap and then put it inside of the I phone box.
I received an email advising me that once testing and inspection was complete I would receive a further email. Then I received an email to advise that testing was complete but that the price quoted was being reduced, due to minor scuffs and scratches.
I was extremely unhappy about this as I know that I my phone was in an excellent condition. I purchased one of the best phone covers on the market (Rhinoshield), in order to protect my phone and I also purchased a screen protector, all of which I ensured were in place before I started using my old phone. Upon receipt of this email I called their office and explained that I wasn't at all happy. They said they would send pictures of my phone by the end of the working day. This did not happen.
I called to chase up the photos of my handset and I received them shortly after. I cannot provide photos to clarify that my handset was sent without those marks and recyclemysmartphone cannot prove that they have not made that damage before taking those photos.
I then sent in a complaint email which I was advised they have a SLA of 4 hours. I did not get a response until I followed up by email again, 24hours later. In my complaint I asked them to honour the original price.
The response I received stated that they want items in a grade A condition, good luck with that! They were not prepared to honour the original price.
My advice to anyone every selling their phone again is to take pictures of the handset before you send it off.
Review by ThomasMiles2 years ago
this company quote to give a high amount to recycle my phone. They then game a very low price when they have received your phone. three times lower! if you decided not to accept the offer, you will have to contact them and pay £5 to get your phone back.
Review by Faediah2 years ago
Sent off for label and was prepared to send my IPhone 7 no scratches and in perfect condition however I received an email back stating the price had reduced by £50 (not displayed on site comparison) and that it may take some time before processing takes place.
I sent back an email stating unacceptable and did not sent the phone.
Review by Mubaisa2 years ago
First time I've dealt with this company and safe to say I'll never use them again. Was told I'd get £172 for my iphone 6, sent it off and had an email back saying they could offer me £134....when asked why they explained there was a tiny scuff on the back of the device and a scratch on the screen...completely untrue. Asked them to send my device back, 5 days later and still waiting. It's interesting how a lot of other people on here have had their price undercut by around £40-£50....
Review by Damin Ecclesia2 years ago
please do not use this company thay are liers i sent a nerly new phone with no marks in perfect condtion but thay email me sayin screen damaged liers liers thats all can say please dont use this place thay will try and con you
Review by Trudeyann2 years ago
Please don't use them, go to mazuma or a reputable company. They said my Iphone 6 had scuffs and marks on it when its spent its whole life in a protective case and was perfect condition. They dropped the price by £36 odd, from the over inflated original price of £150.
Didn't bother to dispute as I haven't go the time to be arguing with them,which is how they run their business I guess. Simply don't use guys, you'll not get the price they offer you.
Review by Vixta Derrow2 years ago
I was offered what I thought was a fair price for my iPhone 5S. The only reason I was selling it was because I have just upgraded. The packaging this company sent out was inadequate, so I sent them the phone in its original box. It was in mint condition, hardly used. Only to have them tell me the phone was damaged. They then offered me a quarter of the original price. I asked for my phone back and a week later after several emails and telephone calls, I am still waiting. If I could give this company less than one star I would. I consider them to be crooks. Deal with them at your peril.
Review by Dene2 years ago
It took 10 days from posting for them to offer me £13.60 for an iphone 5s The original offer price was £113.60 - £100 difference. Their claim is "your phone has more than the average wear in the top right corner. There is also a chip on the top right side of the screen"
The phone had no marks or chips! They are a rip off.