i placed an order about several books recently. and rebuy failed miserably in several steps of the customer journey.
the books they claimed to supposedly be in “very good condition were either missing entire pages, were dirty and / or had writings on front covers, sleeves and pages.
the dispatch took an entire week (which is still all right, if it wasn’t for the promise of immediate shipping within a day - meaning a quicker delivery). a short message would be helpful in case of delays.
a refund for another order, that was canceled had to be demanded from the customer service and seem to take several weeks (still isn’t in my account).
poor customer service and their rating of condition is more than questionable.
customer relationship management can certainly be improved.
Review by Invag Altoholic1 month ago
I contacted Rebuy and got an estimate for selling my phone to them. I sent my Iphone in its original condition, in its box and with all the accessories. There was nothing wrong with the phone, just 2 years old and I wanted a new one. After having to chase them up and waiting almost 3 weeks, they offered me a ridiculous amount for it- way less than its value which was supposed to be £113. They offered me less than £15 which I declined. They then send me back only the phone with every else missing- the box, the small metal pin to open the simcard and the headphone. I am upset and cannot believe they just send me less than half my belonging. I received an email where they offer me £17 compensation. Its a joke! Don’t use them, you only will end up disapointed...
Review by Promaetheus2 months ago
I used the rebuy.de website for an online valuation on my daughters Iphone 6S after having got their rough valuation through moneysavingexpert.com who are a thoroughly respectable organisation.
The valuation was for £101.75 which was noticeably more than any other comparable valuation. That alone should have made me suspicious. I had made rebuy.de aware of the chip in the screen and the less than 80% battery life so was confident in their valuation.
The website is very slick and professional with convincing pictures of warehouses, laboratories etc and shiny faced ernest and eager looking executives with background info giving the impression of a very well run operation.
I duly received the packaging for my phone and sent it away to the Uk address of rebuy.de well within the 14 day window to guarantee (as specified by them to be sure of getting the agreed amount) the valuation. I got confirmation that the phone had been safely received and was being assessed by their experts. A few days later I got an email asking me to log on to their “sales portal” for news about my valuation. I thought worst ways they had found some damage I wasn’t aware of and they were revising their valuation, but no after some reading and rereading as it wasn’t made very clear they weren’t rejecting the phone due to being mis described, they had in fact changed their mind due to already having lots of similar phones in stock, or words to that effect. So I could choose to either leave it with them for nothing or have it returned free of charge.
I of course took the latter option and have just been informed that it has been sent.
Now what conclusion should be drawn from this time wasting exercise? I don’t think there was any type of scam involved as it hasn’t cost me anything except my time although I will probably get less elsewhere than I would have due to the passage of time, so I may be out of pocket in that respect. I can only conclude that either rebuy.de is an incredibly inefficient badly run company making offers that it can’t complete due to bad stock management or it is in fact just two guys working out of their mums bedroom with a very slick website who have been overwhelmed with stock and don’t really know what they are doing. Either way their reputation is sinking very fast with this sort of amateurism.
I would not recommend them and would classify rebuy.de as time wasters. The really annoying part of this waste of time company was that I had previously read a lot of the reviews here on trustpilot and wrongly assumed that the really negative ones were from people that had just mis described their phones and were bitter for not getting what they had been promised. Just shows you how wrong you can be.
Review by Phanex2 months ago
Never ever Sell or Buy at Rebuy. It is Scam and Fraud. You trie to sell products to them. Then they Invent a reason that your product is damaged or it is not working good. Example: Iphone works good. They offer you 234 Euro. After they check the Phone. They find Pixel Problems on the Screen. The sound is not good. They are scratches on the back and many more. They offer you 20 Euro or they tell you that you get nothing. Then they sell you perfectly in good condition Phone for 340 Euro and this how they make there profit. They maybe are going to delete the Review as they did before. I just want to inform the People about this Company from Germany. They tried to do the same with my. When they delete this review that means only that i am right. Nie wieder bei Rebuy etwas verkaufen!!!
Review by Shuck2 months ago
completed the form to sell my phone to rebuy, quoted £130, very reasonable price, once i sent the phone off to them with the provided postage pack, 2 weeks from sending it off to them, zero contact from rebuy to update me on the process of my sales order, even after numerous emails and enquiries to them. on the third week eventually get a reply saying due to high demand we will fast track your process. received a very poor evaluation back offering £30 for the phone claiming the tests of the phone were carried out different in this case to how they normaly test stating that the phone had problems with speaker, camera and microphone. i declined the offer as i saw the phone as problem free as it worked perfectly fine when i sent it away to them. once received back in my possesion had the phone tested by a phone tech repair shop to which they found zero problems with the phone and said condition was great. overall i found the whole process with rebuy very disatifying considering the very poor customer service and the overall outcome of the valuation of the phone.
Review by Nonowenn2 months ago
I sent them my iPhone SE 16GB which was in very good condition and was quoted £124. After they assessed the phone they only offered me £11. A complete waste of time. They also retained the original packaging of my phone. My advice is not to use them as there are plenty of alternatives out there, unless your a mug...
Review by Maeyaert2 months ago
Product was expected, but the the cover smelled very much of smoke and is difficult to get rid of
Review by Najmaben2 months ago
Very good deals on camera's and an even better offer on my old camera. Definately a good company!
Review by Loverso Corompt3 months ago
I have bought 4 products via rebuy,
the first was defective. and the other items were signed as delivered with a false signature.
I had to email and call a lot to get my money back. just never buy here how beautiful it sounds.
Review by Kayleigh3 months ago
Review by Nisakorn Estephan3 months ago
Phone was good in condition but packing not that good
Review by Karryann Pflauner3 months ago
Good company good product😉😉😉
Review by Twikson Florexile3 months ago
Fast & Quick plus good price if you ask me
Review by Walric3 months ago
Frauds. Will change the price after you send in a phone and outright lie about the reason.
Review by Mizusaru Skorski3 months ago
Easy handling throughout the proces.
Review by Travelgirlontheroad3 months ago
I am 4 years old purchaser on rebuy. Everytime i found awesome. Fast delivery and response. In the case of claiming guarantee truly efficient and speedy. I am too satisfy with this Website. Keep it up.👍👍
Review by Michone Cakes3 months ago
Do not EVER use them
They will offer you a high price that two weeks later they then reduce to £20 or less for no obvious reason. It then takes you weeks to get your phone back and 20 minutes each time you phone their customer service line.
Review by Avanzado3 months ago
I have had the same problem as below I can’t believe it their trying to say I sent off a space grey iPhone and have offered me 11 pound when the initial price had been agreed at 106 and the phone I sent off was a rose gold phone I have photographic evidence of the phone I have sent
Not a happy person, I have requested my ROSE GOLD phone back in the same condition immediately let’s see what happens
Review by Aagii4 months ago
Very good service and product exceeded my expectation
Review by Jegbonto4 months ago
Absolut top. Super service. Danke
Review by Argena Derrow4 months ago
I was given a quote of £190 for a galaxy S8. Having received the pre-paid envelope I sent the phone to ReBuy and was given a revised quote of 12.50. There is nothing at all wrong with this phone and no detail was given as to the problem with it. This leads me to believe the ReBuy are putting out high prices to entice sellers in, but the reducing their offer signifantly.
In addition today I've tried to contact their customer services to confirm the tracking number my phone will be sent back to me with and at 4PM they are closed - even though their business hours are 8 - 6. I'm concerned.
Wouldn't recommend for the above reasons.
Review by ItsJustSoulz Sledmore4 months ago
Terrible service from this company - I was tempted by a higher price than their competitors - checked phone and returned as requested within timeframe and they declined purchase without providing any reason (They offered to return phone but as of yet it still hasn’t been received)
In future I will opt for the lower price from one of the more reputable buy back companies
Review by Rondu Stobnicka4 months ago
I ordered 9 CDs. I got 8 and 2 of them were wrong.
Review by Mr Wilkes4 months ago
Fast service. Quick and fair payout of item sold.
Review by Cammy Xpressofix5 months ago
Hi people, I am so glad I found these reviews but I feel so sorry for everyone here,
I feel I have been spared by finding your replies.
I have a brand new in box iPad Pro 2018 3rd gen WiFi and cellular 1TB unlocked In Grey. This cost a lot of money and I am sure they would have scammed me, all of you guys should report your devices as stolen or obtained under false pretences get a block on your phones if they don’t play ball with you.