I have been using DHL service via excess baggage (RAPID PARCEL) from Heathrow airport few times. But this time is quite dissapointing. Normally it will takes about 3 working days to arrive but this time its been a week. I paid for £600+ for two luggages to be sent to my country. When I checked the tracking, one item has arrived earlier but the other one was stucked in Germany. I paid for these two bags at the same time and why the heck it travels separately? One arrive earlier and the other follows later (few days after)?? I ended up have to wait for the second luggage to arrive.
Paying £600+ for two luggages and not getting it after a week is extremely dissapointing. If I know it would be longer, I would take another flight to London (which costs me £600+ , the same amount that I paid for this slow service) to pick up the luggage and bring it with me without using DHL .
If two bags are paid together for their shipment, it should not travel separately,making the process reallt slow. The only reason why I am using this service is because I am expecting express service, not a slow one.
Review by Sankati4 years ago
Definitely using the service again!
Review by Eloseum4 years ago
When you are sending something from your family to yourself in Asia finding a company that made it so easy and quick was so amazing"! I have told everyone about this fantastic service, keep it up.
Review by ShockyBugs Orebiyi4 years ago
it was an excellent service and great value for money. thank you
Review by Mikang4 years ago
My experience of Rapid Parcel is that they are very speedy and reliable. I appreciated the fast communication through e-mail in all phases of the shipping. It's door-to-door delivery that you feel you can trust. I can really recommend Rapid Parcel to anybody in need of fast and secure shipping.
Review by Joaniy Roseweir4 years ago
All sorted online, labels, barcode all delivered by PDF and even better the package arrived in Istanbul on the third day
Review by Vank Markestein5 years ago
Leaving London in the UK I realised I would not be able to take all my luggage home with me on the plane, so I went to Victoria Station where Rapid Parcel have an office. The employees there could not have been more helpful in organising my case to be sent to Sydney, Australia. I was not home when DHL World Express first delivered it and another date for delivery was soon organised. I am very happy with the service and quickness, for my case to be deliver soon after I arrived home to Australia.
Review by Esplen Peskovic5 years ago
I have always had the best of service from Rapid Parcel - quotes way cheaper then any other simiar company, and parcels always picked up promptly and delivered in the time promised (or sooner) Highly recommended.
Review by MrsThelma Hostey5 years ago
A slight problem with FedEx but would use Rapid parcel again, parcel taken on Friday arrived in New Jersey Monday.
Review by Debaditya5 years ago
My Mum's disabled and was on holiday for 3 weeks, she reads a lot & was really upset as she had forgotten her reading glasses. Rapid Parcel got them to her in Majorca in 2 days making her holiday!
Review by Cruden5 years ago
I have used this service three times now and have been happy each time with the efficiency. I will definitely be using it again.
Review by Ariadne Silivany5 years ago
Super fast, super efficient, I love the detailed tracking and a fraction of the price of going directly. Far superior to Royal Mail/USPS (like that's hard though, right?) and cheaper than any other courier direct. Would use rapid parcel every time.
Review by Bessamy Wallerius5 years ago
Item was picked up and delivered within agreed timelines and the price was much cheaper comparing to other services. Very happy!
Review by Jaisie5 years ago
We have used Rapid Parcel on several occasions over the last two or three years, to send such things as pillows, headboards, castor cups and other bed-related items to customers in GB and throughout Europe. Rapid Parcels have never let us down and we are not an account-holder. The prices have been excellent, so that we have never bothered to look elsewhere; the chat-line personnel are friendly, courteous and willing to go the extra mile (particularly Frank = 10/10); and nothing has ever been delivered late or damaged. RP represent the modern way of doing things which, as old uns, we are often the first to question or carp about. But we have to say we rate them exceedingly highly and they just get it right. Simples!
Review by Ezri5 years ago
I only dealt once with Rapid Parcel on November 2013 and I have to say I was quite satisfied. The parcel arrived to Italy without any damage and all the content was in perfect conditions. The only partly negative point has been the delivery time, which has been almost double than the scheduled one.
Review by Mohtashim5 years ago
Very pleased with the service from Rapid Parcel, they are sharp and efficient at getting our parcels to our clients.
The customer service are extremely efficient in helping resolve any issues or changes promptly.
Review by Lilyma Ponystroker5 years ago
Very fast & efficient , would definitely use again ..!
Review by Mashing Derrow5 years ago
Excellent service would use again without hesitation....
Review by CustomerVICKIE5 years ago
I am a small business owner handling a number of retail and wholesale shipments each month. As a parcel comparison site, I would rate Rapid Parcel as the best out there for the straightforward and clear price quotes and speed of booking.
If requirements change after booking, or I have a query, their friendly staff are always happy to help or advise me to solve my query.
Would recommend and have already recommended to friends!
Review by Sherkeya Magalotti5 years ago
I had to return a faulty exercise bike to the manufacturer, and because the box was too bulky to take to the post office I decided to look into sending it by courier from my house. I was expecting to have to pay a lot more for such a heavy item and the booking process via the website was easy. I would definitely use Rapid Parcel again.
Review by Soilmayra5 years ago
I really love the way Rapid Parcel picks up the parcels from my home and my friend in the USA cannot believe how quickly she receives her parcels. I found Rapid Parcel by comparing prices on the internet and am so happy I did find them. Thank you.
Review by Tomieka5 years ago
The parcel was promptly collected by UPS & delivered undamaged to the other end of the country. The only problem I had was the payment on line through Worldpay. Two small amounts were showing just before & after the correct amount.I had to get my banks help.
to eliminate this. It was worrying as I suspected fraud. I selected Rapid Parcel for price and that they did not insist on an account being set up, unlike many of the others.
Review by Maltese Tadus5 years ago
This guys are unbelievable, start with the fantastic customer service and finish with EXCEEDING my expectation. I have used Rapid Parcel twice, and I cannot thank them enough. Great service, great price, perfect combination to keep me coming back!
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