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Puma SE, known as PUMA, is a leading global brand that specializes in designing and manufacturing athletic and casual footwear, apparel, and accessories. The company was founded in 1948 in Herzogenaurach, Bavaria, Germany, and has since grown to become the third largest sportswear manufacturer in the world.
Top Reviews from Reliable Sources
I've been wearing their shoes for many…
I've been wearing their shoes for many years now. high quality and affordable price
Date of experience: April 12, 2023 Dated: Wed Apr 12 Source: Trustpilot
Extremely disappointing customer care
Extremely disappointing customer care. I had ordered (Ordered ID: 104569766) two puma shoes but received only one. When complained the customer care said they can't help because they cannot find any fault at there end and the order was correctly packed and dispatched from warehouse and was delivered without damage. It's not Rs. 100- Rs. 200 footwear, it costs thousands of rupees and to bear a loss/fraud this huge from a reputed brand is highly highly disappointing.
Date of experience: April 07, 2023 Dated: Sat Apr 08 Source: Trustpilot
Awful customer service!!
Returned items over a month ago now and still no refund! After multiple emails and speaking to someone directly I was sent an email over a week ago informing me my refund had been processed....still not in my account. I have never dealt with such bad customer services and will never buy from Puma again.
Date of experience: April 03, 2023 Dated: Wed Apr 05 Source: Trustpilot
Good Comfort and Price
Well I don't often write reviews, but I appreciate you keeping your costs low. I got the most comfortable hoodie and tracksuit bottoms, other brands were asking for double. Thanks for helping a poor man out. keep up the good work PUMA
Date of experience: April 01, 2023 Dated: Mon Apr 03 Source: Trustpilot
Stop punishing us
Love Puma gear, but this thick tag with a button in the shirts are doing too much. You cut the tag and to punish you for cutting it off it stabs you all day. Please stop or figure something else out.
Date of experience: March 30, 2023 Dated: Sat Apr 01 Source: Trustpilot
I’ve had 2 bad experiences lately with…
I’ve had 2 bad experiences lately with puma. The first was a cancelled order without any notification. Took 3 weeks to have my money returned after questioning a week later on where my order was.
Second was a refund on a return. Took a month after constant calls & emails to get my funds back after puma had confirmed that they would return it to me. Would not use again .
Date of experience: March 18, 2023 Dated: Sun Mar 19 Source: Trustpilot
The great customer service at access park accesKenilworth ilworth
The customer service at access park Kenilworth Aqeelah was the name who assisted me she did a excellent job friendly and very helpful I was there on Saturday 25 February 2023 to exchange a takkie someone bought for my child and it was to small thank you Aqeelah
Date of experience: February 25, 2023 Dated: Mon Feb 27 Source: Trustpilot
Just awful. Took far too long to dispatch an item which was then sent by the worst courier in the UK (Hermes/Evri).
I sent an email on the 11th asking where my item was and received a reply over two weeks later.
Thankfully I ordered well and n advance of Christmas so received the order in time to gift.
Date of experience: December 27, 2022 Dated: Wed Dec 28 Source: Trustpilot
Got third of my order
Disappointed just received parcel only got 3 items out of 9. Not happy especially if the items were presents.
Update 16th Dec 2022
Rest of the items arrived. Nobody has answered my emails before I got the shipment. And definitely would appreciate to have an information that the shipment has been in more than one parcel. Otherwise everything good.
Date of experience: December 14, 2022 Dated: Fri Dec 16 Source: Trustpilot
Mr James Roberston
Where have all the T7s gone?!
Excellent service and products but annoyed that I cannot get the bottoms for my 2 T7 track tops anywhere. The T7 range is so difficult to differentiate when ordering and also difficult to define whether the fabric is the heavier type of the cheaper feeling thin type. The T7 tracksuit I ordered was too thin and was not up to the original T7 standard and felt cheap compared to the ones I have already. Please address this and re-stock the original T7 range!
Date of experience: November 06, 2021 Dated: Sat Nov 06 Source: Trustpilot
Founded: 1948, Herzogenaurach, Germany
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