Very very poor service no reservation when I arrived couldn't contact onhotels as there phone just went to answer phone. Pre paid again so I could get my room, took 30-45mins so missed a meeting. I contacted them the next day had to sort it all out myself. Customer services as very very poor lied said the hotel did have my booking so tuff. I would book with onhotels again even if it was free as there wouldn't be a room when I arrived!!
Review by Beeton3 years ago
Nothing to declaire
Review by KeithS3 years ago
Everything went well and the site offered a great price when compared with other sites advertising the same property
Review by Anniejo3 years ago
I Found the onhotels.com link by chance and found the site to be very easy to use, enabling me to make an excellent booking. I will certainly use the site again.
Review by BrewCoffeeAddict3 years ago
Solo traveller Dec 2015
I have only used onhotels once, but I have to say they were great. I got my hol up to €350 cheaper than from other operators. I contacted customer service before I travelled and they replied promptly. I was a bit nervous using a different company to my usual one - but I needn't have worried. I actually contacted the hotel just to make sure I was booked in as I was travelling on my own and yes, I was definitely booked :-). Great hol thanks a mil onhotels. Will definitely use again!
Review by Sentric3 years ago
The sorroundings are a semi industrial area but very good connections to the center. The staff is attentive. The room was ok double bed quite small, better single beds for a couple! Breakfast was good for a long day in Stockholm! The room was very clean but a lightly smell of smokers, better after ventilation with open windows. TV with Swedish and English speaking channel. A clean and good hotel without pretensions.
I recommend to call the hotel and chek out if they got the reservation, they could not find it ATT the beginning in their system, but after they find the voucher. Everything was ok and the best price was with onhotels😃😃😉
Review by Shendle3 years ago
Excellent service got a great price at a good hotel and everything went like clockwork no hidden extras or nasty surprises. They even managed to solve our problem with the credit card company
Review by Erbil3 years ago
I booked a 3 night stay at an Adina Apartment Hotel in Berlin through OnHotels. The price was a lot cheaper compared with booking direct with the hotel and it was also a lot cheaper compared with booking it through other hotel comparison websites. The price included breakfast which normally would have cost approx 15 EURO per person a day, so it was a great bargain!
We received the vouchers and itinerary for the hotel as soon as we made payment and I contacted the hotel who confirmed my reservation straight away.
Everything went smoothly, the hotel was perfect and I would definitely recommend using Onhotels for great service and a great price! I look forward to booking my next trip through this website.
Review by Yapeng3 years ago
Booking was simple. Hotel was as described and prive was fair for central london
Review by Devoleena3 years ago
Had to cancel reservation they processed the refund immediately.
Review by Darveer3 years ago
Great service. Can't wait for the holiday
Review by Lilah3 years ago
I booked only twice with this site (in 2014 and now in 2016). But in both times I payed a fare much more convenient than in other sites. For the same hotel, obviously. So I do reccommend to consult and use this site!
Review by Orteil3 years ago
This website deceitfully advertises. The hotel images are fake. Onhotels.com refuses give back your refund. I did not stay in a disgusting hotel, so they charged and took my money. They refuse to give me back my money. The money they took using some shady contract. Stay away from this shady website. The positive reviews are fake. The post fake images, and bring you bad hotels. If you don't want to stay. They steal your money.
Review by Saleeb Zgz3 years ago
I can't find other cheaper place to book this hotel
it's my first try and I'll try more
the only thing is that I need a 2 ppl bedroom with separate beds, once I get there, the hotel need me to pay extra for 2 beds which is not good
Review by Keirra Márceles3 years ago
Everything from booking throgh arrival and during our stay was to our satisfaction. Hotel standard and location was Perfect. Clean room With all required facilities and Perfect service/assistanse providing transport to the airport at Our departure.
Review by Wexy3 years ago
It seams a good site for checking for hotels...lets see
Review by Narendranath3 years ago
The reason I booked with Onhotels was I believed the total cost included the resort charges. There was NOTHING about resort charges. My booking confirmation states "only payment for incidentals charges telephone calls, room service, mini bar, laundry is to be collected from the client".
I feel deceived and misled by Onhotels. I will be complaining and requesting a refund from the deceivers Onhotels.
Review by Marthann3 years ago
Everything is so easy. Book. Pay. Check in. No surprises as taxes is already included. I got a seaview deluxe plus breakfast plus taxes for only rm12++. Whereas booking direct will set me off at about rm1600. I love this website!
Review by Karboua Kalal3 years ago
I would recommend them to others.
Review by Toralf3 years ago
Hotel received confirmation and the check in was smooth.
this was first time ive booked with onhotel.
Onhotel charges credit card surcharge, what I ve realized when renewing invoice. track through quidco was not recorded
Review by Shadiece3 years ago
Excellent service from the company and quickly replied to a query I had. Currently in Thailand in accommodation booked through them. Looked to book again for a future trip but they're not taking any bookings presently. This is confirmed on their Facebook page. Hope they haven't stopped trading as they offered great competitive rates.
Review by Nirak Fond3 years ago
Cheapest accommodation on line
Review by Macquarie3 years ago
Easy to filter hotels via budget, location and availability which was perfect for us.