It is an awful service. I bought tickets from Madrid to Auckland. The stops were Madrid -London-Taipei-Auckland, however, when I arrived to Taipei the airline said me that I had an additional stop in Brisbane and I didn't have the visa and for that reason I couldn't flight. It is fraudulent because when I bought the ticket I gave special attention to not buy any ticket passing through Australia and they sold me that ticket without any scrupulous and without any warning. I have been waiting for their answer now for more than 2 months and I called them several times because I want a refund but they are just delaying their answer and playing with me. I hope to receive a satisfactory answer soon about this situation because I still owe in my credit card the extra ticket that I had to buy in Taipei to arrive in Auckland.
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