Booked meet and greet Streched Limmo from Newark. Driver was not there when we arrived. He arrived a little late, with the message "your limmo was in an accident". So we got the SUV in stead. And to top it they gave me refund of only 39 dollars, that I still have not received. The ride was 237 USD. Never have I felt so cheated.
Review by Thavasingam4 years ago
Keep that way!
Review by Spananna VividCD4 years ago
I will never use this service again. Website made the transportation to and from the airport look like one price. I was charged for both trips, so I had to pay twice the price and it was impossible to reach a person to argue this charge. The transportation was clean and drivers nice. But price was the issue.
Review by Nathasia4 years ago
I was very happy with services provided by NY City Limo for my wedding on October 17th. The driver was very personable, professional and very accommodating. The limo was very clean and spacious. I would recommend this company for affordable pricing and great service.
Review by JamieB4 years ago
The limo was on time, no complaints there, but they sent the wrong car. I requested a black Mercedes and got a white stretch limo. While we were in church taking pictures, my sister went to tell the driver we are running 15 min late. The driver asked her for a credit card because the one on file declined..!! I'm sorry but you do not ask for a credit card the day of the wedding in the middle of our photo session. These things should be taken care of prior to the event. Very unprofessional.
Yes, our ceremony ran late, but they should not have charged us one hour extra saying that the driver was late to his next engagement. Why would you book events back to back.. It's a wedding, things happen, we were at most 30 min late. Anyways, after my husband got on the phone with the company, we were given back most of the additional charge they took. It was just aggravating. Limo companies need to learn to make the experience better.
Review by Audemars4 years ago
Driver had almost one hour delay, did not even appologized. Driver was rude and unfriendly.
The company is difficult to reach by phone in case of problems (had to call 10 times to get someone on the line and check where the driver was). I am a frequent traveller and that was the worst service ever!!
Review by Trankjer4 years ago
First of all, the driver was late. Thirty minutes late for an opera evening. Yes, it was a horrible night, snow, ice, slush. Some forgiveness is in order here, but thirty minutes is too much. Traffic was slow, but it was definitely not stalled.
What turned up was a stretch limo. For two. I hate stretch limos. I am not a capo mafioso, and I do not need one. And for two people, it s moronic. Also a very bad vehicle for ice.
The driver was exceedingly polite, could not ask for more. I'd have him as my chauffeur in a minute. Conditions for pick up at Lincoln Center after the opera were horrible, and he made things as easy and pleasant as anyone could have done.
And, in spite of all, we had time for a glass of Champagne before the curtain! I would give this firm another try, but I would be snippy about pick-up. And the damn stretch-limo!
Review by JDerit4 years ago
You guys do the great job!
Reliable, professional, the stuff is very friendly and helpful, cars in a perfect condition in and out. I will recommend this company to everybody who's planning to rent a limo.
Review by Atttila4 years ago
I was very satisfied with the airport transportation provided by NY City Limo. The chauffeur was on time picking us up and a very safe driver. We have had drivers in the past that show up late and then speed to get to the airport scaring us both. This driver was excellent. When we returned we were lucky and had the same driver. I highly recommend this airport transportation service
Review by Shaneela4 years ago
Great sevice, I would recommend to anyone
Review by CGriffin4 years ago
Good driver and a pretty nice Limo, clean and comfortable! I suggest this company to everybody!!
Luca From Italy
Review by Nunolas4 years ago
Experience was wonderful!
Review by Adriany4 years ago
First of all I would like to thank you for the service service.
Everything went well from booking to pickup and drop off. The Driver was always on time and very professional. I will book again on my next trip and I do recommend your service.
Thank you again.
Review by Isko4 years ago
Used new York city limo for pick up at airport it was fantastic, my first ever limo ride. To come into New York City like that. WOW!!! Best service ever. Driver on time and very polite. Would recommend.
Review by Duplen4 years ago
I have ordered SUV for couple of hours in NYC, brand new 2015 Suburban picked us up,
Our driver David was incredible took us all around NYC in December for showed us very attractive places in NYC we highly recommend NY City Limo to everyone thanks again, Larry
Review by Trebilcock4 years ago
Based on My experience NY City Limo is best Limo company in New York City .thank you guys for your services.
Review by SHIBLIi4 years ago
there is nothing we can complain of, everything worked great.
Review by Akand4 years ago
I had booked a number of vehicles for a wedding on October 12. All the vehicles arrived on time to pick up guests at the hotel and transport them to the wedding venue. One driver of the vehicle transporting the bride's grandmother got lost. (There were major traffic issues that involved the closing of the Brooklyn Bridge that day but every other vehicle arrived on time).He refused to respond to passenger attempts to offer guidance using personal GPS and arrived 45 minutes late at the wedding venue in New York City. Since it was a late afternoon wedding in October, we lost the outdoor light for the photography. It is important to note that the venue was specifically booked because of its outdoor grounds,
The cocktail hour at the reception was cut short by the same amount of time. In essence we lost about 20% of our booked time at the venue -roughly $4,000 dollars. Passengers indicated that when the driver of the vehicle got out, an beer bottle fell to the ground. When I called NY City Limo on Monday they indicated that they would explore what happened and advise me. They never responded.
Review by BusMan Funtak4 years ago
New york city limo is a great service and I am thrilled to recommend them to my peers. It is reasonably priced and they are willing to work with their customers to ensure the best quality for the given occasion. I will definitely be using them again and I believe anyone else that uses limo services in NYC should select them as well
Review by Charlonda Troshchanskiy4 years ago
I booked the limo for my 21st birthday and was disappointed with my driver. He was impatient and seemed to be annoyed with us. We were told we would have champagne in the car but that was not true and the "top shelf" vodka was anything but top shelf. Very disappointing.
Review by Larsbury4 years ago
These guys were late on my wedding day. Extremely rude when I called, said the driver was close. Eventually we took a taxi. Despite being forced to take a taxi on My wedding day
MY CREDIT CARD HAD BEEN CHARGED BEFORE WE EVEN ARRIVED AT THE SERVICE.
I have the records....
Review by Railia4 years ago
Contacted the compaany for my wife and kids from Afghanistan. Was promised the driver would 1) be there on time, 2) identify himself at the gate, 3) and deliver flowers seperately (which i paid for) to my daughter and wife. NONE of that occurred. The driver was also late picking them up from the hotel the morning of departure. I will NEVER use this company again and communicate this to all I know traveling to NY and considering limo service.
Review by Bhadz4 years ago
NY City Limo is a very professional company. Our fabulous weekend started with an automatic upgrade and a very professional and courteous chauffeur ( Constantine). We used their service during our stay and every member of our family was completely satisfied! We all highly recommend NY City Limo, you won't be disappointed.