Hands down the worst CC processor i have ever worked with. They promised me next day funding. Didn't get it. When i inquired, they told me sorry. when i wanted to cancel, THEY CHARGED ME 400 BUCKS AND DARED ME TO GO TO COURT. SCREW THESE GUYS....
Review by Imrane3 months ago
Nuvei is a great partner to do business with. They have an excellent support staff!!!
Review by Mecano4 months ago
Don’t sign any contract with this company, or else you’ll get stuck with a 5years contract or if you choose to cancel you have to pay a third party $3000 for the terminals that is not even working properly. STRATEGY!
As a business owners save your time from stress and headache away from dealing with this company.
Review by Garnetta4 months ago
It was a long fight to terminate the contract. Nuvei, the successor company of pivotal payments is total crap. They are lightyears below market standards. I can't find 1 single pro but several hundred cons.
Don't go there...
They invent fees as they go, blame it on the CC companies, create new tools you never wanted but have to pay for. And their CS is below zero stars.
So glad we finally got out of the contract. What a piece of shoe.
Review by Biena4 months ago
Great company to work with! World Class processor who meets my every needs from low risk to high risk merchants. Their Relationship Managers knowledgeable and are concerned with closing the deal as much as you do. Won't find that at any other processor.
Steven Whyte - President
Union Merchant Services
Review by Jocelen Manerikar4 months ago
I would recommend Nuvei for credit card processing. They are professional and cost effective! Great combination!
Review by Bafford Kingkaew5 months ago
The customer service reps have been attentive and able to understand my concerns as well as provide clear instructions on how to proceed to resolve issues.
Review by Jdubbya Derrow5 months ago
Super professional extremely knowledgeable !!!
Review by Jimmyboco5 months ago
Don’t go working here. They don’t care at all about people. Only interested in money.
Review by Wilfey5 months ago
cannot track payments into my bank account from the info you provide.
Review by Yefersson5 months ago
I started with Pivotal Payments 3 years ago and was not a happy ISO but I stuck through their paid and growth. Today Nuvei (formally Pivotal)is now a full service worldwide and world class merchant processing company. With processing solutions for low risk and high risk merchants alike plus multi currency, and able to board Canadian merchants also, I go to Nuvei first. Their team of RM's are extremely helpful in wanting you to close the deal with statement analysis, competitive rates. With over 15 years in the payments industry, they are the first company I go to.
Review by Zoraya5 months ago
Horrible company. I wish I could give it zero stars. Customer service is the worst. STAY AWAY AT ALL COSTS!!
Review by Morched Belyavskaya6 months ago
Don't Deal with Nuvei & Pivotal
Biggest scamming Company.
Don't get payment processing terminal from them.
Review by Leteria6 months ago
J’ai trouvé que le service excellent
Review by Yazaji Paslieva6 months ago
appelle en attente un peu long
Review by Kulekat7 months ago
The rates are more than what others charge. The customer service is not very helpful.
They do not offer the latest equipment.
I would not recommend this company.
Review by Dada7 months ago
I would watch theses people cause they made an error and 8 months after the fact they ended up taking a huge amount of money to compensate for the fees that they made a mistake on. I do not recommend them at all as a provider for taking payments. They also put in hidden fees on statement. At the end of the day your rates are way higher then what they actually should have been. We are very disappointed and have switched companies.
Review by Mtchellina7 months ago
SCAM!! I was contacted by company and we decided to attempt new service after one week of insisting I release my SIN and refused they would call next day asking more information. This continued for one week til I finally gave up and told them to cancel contract with response they cannot do that as all papers must be kept on their file.
Scam scam scam!!
Review by Chxn Petka8 months ago
This company is really bad, it’s worse than bad. Salerep Sean Kennedy is the worse one. Promise you everything and doesn’t keep his word. They’ve been charging me a 6 months for their point of sale unit that I don’t even have. I am seasonal and my contract says that. When the sales rep came and got the machine he made a call and he told me your account is all good. And we will see u next season. They still continue taking a nice chuck of money in my acct. Don’t believe this company.
When I call the company direct because Sean won’t answer is phone they told I should called them and they don’t have a unit. WHY HAVE A Salesman.
Review by CestLaVie8 months ago
I would give this a zero star if I could. Firstly I would not call this an professional establishment more like a scam. One of there agents called me(ENOVA) and said our rates are %30 lower than the Banks and you'll get $500 bonus when you sign up and make a account. Furthermore, something they do not mention is that they make you sign a lease agreement ranging from 5-7 years and that there is no way to back out or cancel as you will get enormous fees much greater than the $500 bonus resulting in you to be forced to stay with this business till the end of your contract. Anyone reading this just know this offer and company is a scam and if you get a call regarding terminal rates lower than banks, know its a scam. Do not make the mistake I did by trusting this scam of a business and hiring lawyer finally! No costumer service and much more...
Review by CBSheff ElMekky9 months ago
I want to share my bad experience with pivotal payment after we close business because end of contracts and I try to contact them to notify we are closed they hangup my phone to many time and still charge fee even no transection from customers and I need to contact my bank to deal with them so they can cancel !!!
DON"T TRUST THEM
Review by Vangala Schydlowsky9 months ago
I used Pivotal Payments for about 6 years. When I signed up, their rates were quite good. However, over the following years, they slowly increased the rates without notifying me about it. It was small enough that I didn't really notice until one month I looked into it further and realized their deceit. My effective rate was over 4% on average, not even maximum, that's average! They have a lot of small hidden fees, very strange 'reporting fees' and other fees, some monthly, some quarterly, and some yearly. They also force a 48 month lease on the payment terminals, so be aware of that fact before signing up with them. Pretty much locks you in for 4 years, as you can't take the terminals elsewhere. What I wasn't aware of is that in the fine print of the contract they put the actual processing service on a 3 year term, with automatic 2 year renewals after. If you want to cancel within the auto-renewed 2 year term, they ding you with a big fee for nothing, $650+tax in my case. I switched to a reputable provider (Global Payments), and not only are the terminals way cheaper, but I'm paying about 50% less in fees overall. Again, when you start out with them it may be comparable to other providers, but that won't last long. I would highly recommend that you consider a different provider, as I would have saved thousands by going with a more reputable company from the start.
Review by Zabeer11 months ago
After dealing with so many credit card processors, I truly think Nuvei is one of the best merchant service providers now. They have 24/7 in-House customer support and everyone I talk to is professional and ready to help answer questions and solve problems quickly. Also their rate can be very competitive and lots of things are flexible and negotiable. Keep doing the great job!
Review by Khunav1 year ago
I'm happy of choosing you, everything if fine for now.
Review by VictorMoody1 year ago
Top notch service all around. Complete pleasure doing business with Pivotal, and I highly recommend them!