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Review by Victoria Taylor2 years ago
Website states the company is based in France, so i thought the item would be shipped from inside the EU. My order ended up being shipped from China which led me to question the authenticity of the product. Then they did not pay the import tax on the item, so I ended up receiving a separate invoice from FedEx for a further £20. I contacted NuStyles who unhelpfully argued that buried somewhere in their Terms and Conditions it states 'customers may have to pay Customs Duty on goods sent from outside the EU'. Even though, upon checkout on their website, they had an 'estimate shipping and tax' section, which calculated whether there would be any further tax on the item, and it old me there would be none? ...if the company knew the item was going to be shipped from China they should have been more transparent about the customer having to pay further import tax... and if their items are shipped from China then why does it say they are a store based in France on their website. VERY POOR EXPERIENCE!
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