Novasol Vacances Reviews

As a property owner in France, Novasol have failed miserably with our clients. We told them in March 2020 that as we could not visit the property due to Covid, to get it ready for guests, we would not be able to accept guests. Dispite this, they continued to collect monies from the clients and did not advise the clients. We then received phone calls, from guests wanting to arrange access. At no time did Novasol act professionally and have now launched a claim against us for alleged damages. DO NOT BOOK with them, you will be left out of pocket, severely

Appartement confortable mais eau de la piscine infestées d insectes

profiting on covid DO NOT BOOK WITH THEM
DO NOT BOOK WITH THEM
they have pretty good selection of properties, however when you arrive you'll start having extra charges cleaning (min 80euro regarding the number of people even if you are just 2) towels, linen, electricity etc
We somehow agreed to this last year, this year we booked 42 days before arrival and unfortunately had to cancel because of quarantine rules, paying 90% of the booking which is £1150 and guess what?? They didn't refund a penny referring us to force major etc which is not our case, we simply chose not to travel following government advise.
They also refuse option to change the dates and rejected our proposal to issue credit note towards any future booking with them! Appaling!
Initially they sent us an email that we can reschedule for extra charge, however over the phone they said we cant reschedule even though we were prepared to pay the admin fee. What they do now they are pocketing all money collected from holidaymakers covering themselves with pandemic excuse and providing us with the silly explanation ( which I never asked about) that they still have to pay landlords .. nonsense, I bet they don't a penny to landlords for cancellations in current circumstances . They lost today another regular client and I have to take it through my bank & ABTA who they are members to.
BE AWARE!

A very unprofessional company that I won't be using again. We booked through AirBNB and we had to cancel our holiday in France due to problems regarding the Corona Virus outbreak. Novasol refused to give us a full refund and only gave us 50%. Which means that we lost over 300 euros. AirBNB kindly gave us their service fee back as a credit but Novasol chose to keep our money. We also had another two holidays booked with Premiere Classe and Rentalmar in Spain - both gave us full refunds with no quibble. I will definitely be using both those companies again as they have been extremely accommodating during this health crisis. Novasol have been awful. I did see warnings online about them but because they were on different properties than the one I would be booking, I thought it would be ok. How wrong can you be?

Appartement parfait, tres propre.
Ostende une horrible ville, parking très cher.commercants desagreables

Maison très agréable, très bien située, calme et bien décorée.

Everything was OK; from description of the route, reception, through the stay to departing.
The owners were very friendly and accommodating, without being intrusive.
I will use your site again.
Thanks,
Annelies Vonk

Location Conforme a la description

Belle surprise. Documents complets et très clairs. Bien conforme à la description.

totale satisfaction

Location conforme au descriptif- proprietaires disponibles et prêts à rendre service