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Review by Treena Smith9 months ago
Novalour is the correct name for this company and they are a complete SCAM... Ordered shoes from them months ago and never received them. When you contact them you get a poorly written email response from someone named Chloe. This company only wants your money, with NO intentions on ever sending your product. RUN FROM THIS COMPANY!!! COMPETE SCAM!!
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Review by Eric Hess10 months ago
I ordered a coat that they advertised on facebook and they obviously used a photo of a real fur coat. I got a coat half that size made out of horrible fabric. Obviously a scam. When I tried to get a refund there was no phone number and they said in email I could not get refund. I advise everyone to go to the FBI and fill out their internet fraud form to put this scam corporation out of business.
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Review by Bernard Otieno11 months ago
I have a very very bad experience with this company. I ordered four items in November, 2019 and I am writing (March, 2020) three of my orders have not been delivered. I regret that before purchasing from this company I did not read the previous reviews which many of them say DON'T BUY FROM THIS COMPANY IT'S A SCAM. I cannot now give them a benefit of doubt since it is almost five months I have not received three of my orders. So disappointed and I also honestly say this is very bad. Bad customer care and so traumatizing. DON'T BUY FROM THEM.
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Review by westy1 year ago
DO NOT ORDER FROM NOVAHOUR! I ordered a coat from them on a Black Friday Special Nov.29. I was sold 8-12 day delivery, after endless emails and trying to cancel my order...they refused. Automatic non-personal responses. An order finally came 10 weeks later. The
coat I received looked like a poorly made bath robe. I emailed the Novahour and was told I could return it at my expense to CHINA. Novahour also informed me they do not accept DHL, UPS or Fedx package's. They also did not give a return address. I sent them a picture of what I ordered and what I received...the response was "there may be slight differences" would you be happy with a 18.00 coupon?
Stay away from Novahour...they are full on Scammers!!!
Avoid this company they do not deliver and when you remind them , they answer they have a delay - the delay is over 4 month now
Also you can not respond to the staff member person who send you a reply , you will reply to yourself .
Definitely spam fraud
Stay away .
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Review by koki April1 year ago
atantion !!! they are scammers !!!! if you order something, you get a cheap product of € 1/1 $. very poor quality no service. I received poor quality product + damaged !!!! I had emailed them. They only answered after 3 months. and after that I threatened them to give a bad review. !!! they do not want to give my money back of $ 47, they said send the product back at your own cost? I was angry, I say the damaged product must be on your own costs are taken back but not on my own costs? they have blocked my email. so watch out they are scams !!!!
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Review by Alan Pitcher1 year ago
I ordered boots which, when they arrived resembled nothing like the pair I ordered, very poor quality and to make matters worse, 2 left boots. I was offered another pair free if I paid$35 postage. I declined. Awful.
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Review by Guranda1 year ago
DO NOT ORDER FROM THIS COMPANY THIS IS SCAM!!! Never got my order and no one is gonna refund my money.
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Review by Paul Kutcher1 year ago
What a rag.
I couldn't be more disappointed in the product or service..
DO NOT BUY FROM THIS SITE..
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Review by Chris Poulson1 year ago
Horrible blazer ! Is not what I ordered ! Less then poor quality! Would never order again !!
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Review by Terry Wade1 year ago
They are late on their delivery like 2 mouths they tell you they are getting ready to ship, and not doing so don't make the same thing I did lose 66.95 that I would have had to help the needy and they lie about everything!!!!!!!!!!!!!!!!!!!!!!!!
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Review by David Forbes1 year ago
Ordered a jacket came today after a long time waiting.On opening it is nothing like what was ordered .It the biggest load of crap I have seen. Do not order from Novahour as you have been warned.
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Review by Peter Ben-shidah1 year ago
This company is a scam. What is been displayed is different from what delivered. This is just dollar wasted. I am encouraging everyone to avoid them because they are scam.
Thanks
Peter
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Review by Salvatore Casarrubia1 year ago
Don't buy from Novalour.com It is a scam.
I ordered a pair of shoes that never came.
It is a scam
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Review by Steve Amadi1 year ago
This is a SCAM, DO NOT PURCHASE ANYTHING ON HERE.
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Review by No name1 year ago
I have ordered for large as I checked the size on the website for my chest as 44" as large. When I got the parcels and found they are too small for me.
Novahour does not accept to return or refund.
I will never buy Novahour again and too long to wait for the parcel.
Rubbish!!
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Review by Mike Larry1 year ago
Terrible Company to deal with, do not order from this scammers. Been a month and half and not one single message from them to update on status of my order. Instead they keep lying that my order is in pre sale so it take a long time. As well as telling to pay for faster delivery, if I wanted it sooner after 1.5 months. I have reported it to my bank as well.
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Review by Sean1 year ago
Do not Order from Novahour its a Scam. I have had the exact same experience as everyone else here, in that I placed an order and over two months never had anything shipped, and the Customer Service was terrible. Not being able to provide dates, and offering $5 vouchers as compensation. I suspect their CS is actually a bot system and you only get a personal response if you contact their paypal email address. Do not waste your time or money with this scam. I did eventually get my refund but only after I threatened to open a dispute through Paypal.
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Review by Lisa Scherer1 year ago
DO not buy from novahour scam!!!! The item I purchased is NOTHING like the Pictured item!!! I cant even get my money back!!!
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Review by daniel blake1 year ago
DO NOT BUY FROM THEM ITS A SCAM!!!!
Ordered my coat a month ago and not seen it yet. Contacted customer service and they said my coat was drlivered in mailbox. My mailbox is not big enough.
It never came. I strongly suggest you do not buy. Very risky and crappy customer service. Just lies
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Review by Jaide Mead1 year ago
Ordered a coat in October. Delivery time stated 10-20 days. After a month I contacted them, they responded promptly and politely but said they didn't know when it would be dispatched. After another week I emailed and got the same quick, polite reply.
After a further 2 weeks I requested a refund and got no response, this happened twice.
Fortunately I had paid via PayPal so I requested a refund via PayPal and got it within hours.
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Review by Gwendolyn Despagne1 year ago
I ordered my coat since the beginning of November it’s now December 3 and it’s ways past 20 days I’m getting real angry and they don’t even let you know when your receiving your item but has no problem taking our money I’m very upset
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Review by Fabian V. Swaay1 year ago
Bad customer service, slow or even no delivery, online they promised 10 up till 20day for delivery after 26 days order is still not send out. If you get in contact they ask you to be patience but can’t do any promises of estimation delivery time and when the supplier issue will be sorted out. This feels like scamming.
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Novahour is rated 1.0 based on
24 reviews
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