They do not allow you to return the dress even though their website says you can. They do not prove any return info in the package sent (red flag) and only correspond through email. They give you the run around in hopes that you will give up trying to return the dress. I filed a complaint with the BBB.
Review by Dahni4 months ago
I am in love!!! It fits me so well I didn’t gave my measurements I chose my size 16 and it’s perfect. It looks exactly like the picture and I feel like cinderella 😍😍✨
Review by Dcioff4 months ago
The dress I ordered was beautiful and came in so fast! I will definitely be ordering all of my formal dresses from here in the future!
Review by SueMB Zmitruleviciene5 months ago
I give it zero stars. This company is dishonest as it does not provide returns, even though they say they do. They will give you the run around. My daughter ordered a dress which did not fit, could not zip up, they demanded pictures which we sent, and they replied with complete bs of how awesome and amazing (yes those were the words they used) my daughter is and it's her being so amazing that made the dress so much more attractive than the model on their website. Yes, dress that can't be zipped and completely too tight looks so amazing. Don't bother, you'll never get your money back. I will also be reporting them to BBB and any other review/social media so others are aware.
Review by Ksé5 months ago
I was a little skeptical at first, however, the dress turned out exactly like the one we ordered and it fit perfectly (except the length, which we expected). We have already started talking about our next order.
Review by LeoY6 months ago
This company is a sham with their return policy as well as their shipping. I ordered a prom dress for my daughter on April 21,2019. Paid the standard shipping of $19.99 plus an additional $29.99 to have it arrive by May 7th, it arrived May 8th. 3 days later and trying it on several times she decided she does not like it. As their return policy states submit a ticket for a full refund. I emailed them repeatedly saying she did not like the dress I was submitting a ticket and I would like to ship it back to them for a full refund of the dress. I was willing to forgo the shipping. Instead they tried to tell me this generic size 10 dress I ordered was custom made. Which is not true, otherwise I would have had it hemmed. They told me no sense sending it back they will not refund my money. This company and their customer service is dishonest! Never will I ever buy another product from them.
Review by Gladson7 months ago
Really poor. Good material but it’s not like on the pictures. I ordered a dress and it came in different colour (poor colour) and size much bigger than requested (I gave them my measurements and it was 2 size up). When I contacted them, they told me that maybe I didn’t measure myself how I supposed to and that’s it. Nothing about returning it or refunding or anything. Don’t order from them!!!!
Review by Bicester8 months ago
Beautiful dress, lovely material and well made
Review by Flowqer8 months ago
It’s abit long but material is great.
Review by MartCustomer Medrow8 months ago
The dress took a month to ship and is too small. I am not confidant that I will able to return it for a refund - I followed the return process on the website and am still waiting for a response.
Review by Hariharasubramanian9 months ago
When I found this website, I wasn’t sure whether or not I wanted to trust it, but I am so glad I did! My dress was exactly like the pictures and fit almost perfectly. My only suggestion would be to order your dress plenty of time before prom because it does take a few weeks to get here.
Review by Swiftferno9 months ago
The dress is perfect quality and looks exactly like the picture. My top was a little too big but it was very easily fixed with a little altering. The sizing was probably my own mistake so I think the dress is very good. Everytime I emailed the company they got back to me within a day and were very nice.
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