I was not as pleased with my experience this time on Norwall. The items I selected stated shipping in 1 to 2 business days. I was charged before items even shipped. Items did not ship for two weeks. I was not aware I needed to be home to receive shipment so then I had to go to UPS location adding another day before I received goods. Correct information up front and overall better communication would be appreciated.
Review by Mubarik Madjarov3 weeks ago
Everyone was very nice and helpful
Review by RichieB Rahmatallah4 weeks ago
Best products, best prices, best service 👍
Review by Trollbane1 month ago
Norwall Power Systems did a great job. I got what I ordered in a timely manner and they even let me add something at the last minute.
Review by Jane G1 month ago
Online site did not make clear you needed a specific model number...made it so it sounded like they we universal. Customer service sucked...instead of offering to exchange for correct one they want us to send incorrect 1 and reorder...not very helpful at all...will not order from you again
Review by Linor1 month ago
great company to work with.
Review by McG Sihymbekova1 month ago
Purchase was simple as long as your bill to and ship to address were the same. Mine was not so there was a few days of trying to prove my identity. Once excepted my purchased ship the next day . Overall a good experience
Review by Eseta1 month ago
Excellent prices, products and service. I have been doing business with Norwall for years.
Review by Pearlianne Wark1 month ago
great prices great service
Review by Mikanu1 month ago
My electrician has worked with Norwall for several years installing dozens of their Generac Generators. He pointed me in their direction, so I went along with it. I ordered a 16kw Generac Generator, a transfer switch and 4 inch concrete pad, from their site. As you look at their site, it shows "free shipping" all over it. I ordered all 3 items on Monday at 7am online. By end of day, status still showed pending. Their site says these items leave the warehouse within 24-48 business hours. Second day, logged in, status still shows pending. End of 2nd day, no charge to my credit card and still pending. I have an electrician and plumber booked, and a very small window to get this all installed and pass Town Inspections. Start of the 3rd day, I call Norwall. Lady who answered passed be along to 2 other people and finally I hear, "that pad and your zip code don't qualify for free shipping, we are waiting on your permission to charge an additional $100 to ship that pad." I said when did you call me? "We don't call customers", then why are you insistent that a phone number be provided? Response - "check your spam folder". Seriously!! As soon as customer enters their zip code, their IT department should have a flag in their system that says you don't qualify for free shipping, still want your order, this is the charge. If I didn't call them, they wouldn't have called me. So I give permission to add the additional $100 fee to ship. They were able to get the 3 items out the door from Mississippi same day. The following day I check my account and it says "2 items shipped", I called customer service and asked where is the 3rd item, they put me on hold and said "it will be in a large box, and another box strapped on top". Really? 275 concrete pad, 600 pound generator and a 50 pound transfer switch? Response "that is correct". Fine. Following day the truck driver arrives, no concrete pad on his truck. I call Norwall and they said open the box and take photos. I did that. No pad in sight. Hand my phone to the truck driver, customer service says incomplete delivery, he tells her will go back to the base and see if it got separated. No further calls took place. Saturday I get a call from a manager in Arizona at Norwall and they found my concrete pad in Connecticut. Earliest delivery Tuesday. What? I can get drive down and get back in 4 hours. Why the delay?Shipper doesn't work weekends. So why wouldn't it get delivered Monday? Can't guarantee that. This company is not worth the aggravation. Go somewhere else!
Review by MettaJo1 month ago
Accept orders and never deliver
Review by Zana1 month ago
very easy to use site, customer service is excellent.
Review by Ergyun1 month ago
Quick turnarounds on order. Thanks
Review by Airmaxmatt1 month ago
It's the reason I only gave you one star was because I accidentally type a wrong number on my zip code you guys want me to send you a personal picture holding my driver license and my credit card together for a purchase amount of $67 that is so wrong
Review by Shabniz Talaulikar1 month ago
just not happy with the last order. you promised to ship in 1 to 2 days . this order took over a week to partially ship.
Review by MarathonZephead1 month ago
Norwall was the only site with the generator I wanted in stock. It arrived promptly and safely in the estimated time. Solid site and experience
Review by Roythebiy1 month ago
Nothing to complain about. Shipping went well, product arrived in fine shape. Genset started first time on LPG.
CS at Champion has been outstanding for my non-standing installation.
Review by Choisays1 month ago
I have not received my order that I paid for a month ago.
Erick Marshall Electric
Review by Awaan1 month ago
Very fast transaction. Love the p4500i. No complaints
Review by Bruce B2 months ago
Great service, thank you!
Review by Taatsiaq2 months ago
I have not received my generator yet. When will it arrive
Review by Bernardinatti2 months ago
I placed ordered almost two weeks ago. Credit Card charged.
Product was supposed to ship 2-4 days. When I did not receive I contacted Norwall and was told it was not actually in stock and never shipped. I'm awaiting a return call from Norwall regarding the order. In the meantime my transfer switch does not work. Had I not followed up with them didn;t seem like I was going be contacted as they didn;t appear to know the item had not shipped.
Review by Ludoo Garara2 months ago
Best prices and an outstanding product. It was delivered today by a UPS truck and delivered to my door. Very much faster than advertised. The Onan 4500 is a dream come true, very quiet and runs our Lance Camper’s A/C unit easily.
Review by Astrd Hapliuc2 months ago
Best price online & quick delivery. No complaints at all.
Review by Fecat2 months ago
I received my generator on time and in excellent condition. The service was outstanding and the price was very fair.