BEWARE!!! This has been the worst experience I have ever had with a company. I could go on, and on, but I am not going to waste anymore time with these scammers. We had to get an attorney involved, and found out what this company has done is completely illegal. We will be filing with the attorney general to make sure they cannot do what they have done to anyone else. Please be warned.
Review by Sobji Kennersoin2 months ago
Great price and great movers, what more can you ask for. Mike, Rob, Will and George took great care of me last week and did an great job wrapping up all furniture and moving it quickly and with care. Time is money when moving and this team moved fast, which I appreciated. I took a call for a few minutes at one point and when I was done 3 rooms were empty, it was great and these guys are pros. I would highly recommend them to friends and family in the area.
Review by FietsMan2 months ago
This company is beyond amazing! It starts with the person who takes your call. Jason was the most helpful and patient person I have probably ever dealt with. Their prices are very reasonable! It was so perfect during our scheduling, that we were sure there must be a catch somewhere. But the day of the move, the movers were on time and extremely professional and courteous. Not only that, they were "clean" and well-mannered and extremely knowledgeable in which items to put in the trailer first and how to best pick up and maneuver them to get outside. We were moving some items out of the house to transport to Florida and also moving things around in the house. My Aunt wanted to put a bed skirt on the bed that was moved downstairs before the top mattress was put on. I started on one side and before I knew it, the 2 movers were helping us perfectly position the bed skirt. I was beyond impressed. I wished that I lived in Colorado as I would not only use them anytime I needed movers, but I would suggest them to EVERYONE I know!!
Review by Kezzie2 months ago
Absolutely the worst moving company!! Lost my husband's entire toolbox, my kitchenaid mixer and many kitchen items, a patio chair .... etc etc. Plus damaged multiple items. They change to another company for delivery .... a total rip off company
Review by Neurokirurgi Leeuwenburgh2 months ago
Amazing service is what I received. I recently moved from Johnston IA to Birmingham Alabama and was nervous about what steps I had to take to prepare. I had never moved before nevermind use a moving company. So many companies called giving me quotes some high some extremely low. After speaking with my sales agent I decided to go with Northern Star Moving Systems. I was was walked thru each step and never felt alone. Nevermind when I got my belongings they were on the same condition I sent them in. I had a lot of stress because I was sending everything I owned and worked hard for with a company I had just recently come to recognize. They made sure they were in constant communication , I never felt out the loop. If I ever have to move again trust and believe I plan on using this company.
Review by Jyzmark Jaufi2 months ago
Everything about using Northern Star Moving Systems was an amazingly positive experience! I filled out the online "Request a Quote" form on a Friday night, and they were able to add me to their schedule for that Sunday morning. They sent me emails confirming my moving time and even sent me the names and cell phone numbers of the moving team that they were sending to my apartment.
Fast forward to moving day. The moving team of Mike, Malcolm, and Nick showed up on time and worked quickly to get us moved into our new home. 100% will be using Northern Star Moving Systems for all of our future moves.
Review by ODonovan Wilebur2 months ago
Highly recommend! You won't be disappointed.
Northern Star Moving Systems is a fantastic company. It's very easy to book an appointment, and the gentlemen who performed the move were efficient machines - they moved quickly, but took excellent care of my more expensive furniture. The most incredible part was, when we discovered that the freight elevator was too small to fit my couch, they managed to haul it up five flights of stairs. Amazing service.
Review by Addl Gonz2 months ago
Northern Star Moving Systems is nothing short of amazing! I wish I could give them more than 5 stars. I had originally booked another local moving company but they never showed up. I was in utter panic and gave Northern Star Moving Systems a call and they were more than willing to help me out in a desperate time. They took care of all my moving needs from extra boxes, packing supplies and a huge moving truck. Their customer service is fantastic from the people on the phones to the movers. All very friendly and knowledgeable. I wont hesitate to call them back again for my next move. In my opinion this is the best moving company around. You don't have to worry about hidden fees (like you do with other companies or when you do it yourself) and they just put your mind at ease which is great because moving is usually such a hectic and stressful situation. If you are looking for the best moving company in town call Northern Star you wont be disappointed.
Review by Rikky Isoka3 months ago
This company is the worst ever. It was a nightmare from beginning to end. Master RIP off artist/salesman, James disappeared when we got closer to the move date. The estimated cost doubled and then they proceeded to do everything wrong.
Items were packed haphazardly and boxes weren't labeled. Lamps and TVs were just thrown into big boxes with everything else. All lampshades were ruined. We are missing all our good pots and pans.
Delivery was late and they didn't help unpack or take empty boxes.
It cost $10,000 to move from NJ to FL and it was a terrible experience. We moved from HI to NJ a year and a half ago for under $7000 and it went perfectly.
DO NOT USE THIS COMPANY!!!
Review by Shabyn Kjhan3 months ago
I don't want to say this will be your experience with them but here are some facts from my move.
As for me, if I could, I would give negative stars. My specialist was James Pearce, the office representative was Lynn, and manager was Chris.
Here are answers to some of my questions I had for James prior to the contract, what actually happened, and my interaction with the manager.
-James said I would be able to contact him whenever throughout the move until I was happy with my belongings in my new place.
After signing the contract, he was nowhere to be found. I did speak to him one time after signing when he said he never received my emails and that the extension stamped in his email signature wasn't correct. He gave me his cell phone number - never answered or called back.
-James said no, they do not hire third party contractors to move our belongings. From pickup to drop off, it would be their movers in their Northern Star Moving trucks.
Upon pickup, yes, it was their movers and truck but upon drop off it was a third party mover.
-James said our belongings would not be mixed with other people's belongings on the truck. Our belongings were stickered with pink tags upon pickup to avoid the mixing of other people's belongings. Upon drop off, our things were mixed with another person's belongings who also had pink stickers, so at one point the movers were giving us another person's bike and boxes. We totally could have taken them. Also, we are missing a bin.
-James said the quote given to me would not change unless I requested that they hold my belongings longer than the free 30 days or if I added way more to my belongings. When going over the contract, he said the long haul and elevator fees would not apply to me because my things were being picked up from a storage unit on the 2nd floor and those fees were more for people in tall high-rise buildings.
For pickup, I was charged $300 for the long haul fee ($75/50ft). So for dropoff I had to move my belongings myself to avoid the fees again, even though it was being moved into another storage unit.
My interaction with Chris (the manager) about this $300 fee - These are some of his responses.
"$300 is not a surprise, I could understand if it was over $1000 but it's only $300. Just pay it." - (when telling him that James said there would be no surprise fees)
"I am not going to argue with a customer over a small job" - (guess we were considered a small job since we were only moving a 1 bedroom apt).
"I am the manager. I am not in customer service so I do not need to speak to you in any kind of way so either pay the $300 or remove your things from our truck yourself" - (when I mentioned how stressful moving is and asked why he was speaking to me aggressively)
Note: Insurance is a third party so if you are missing anything or it's damaged you do not contact Northern Star Moving Company and apparently this third party company is not great. Still waiting to hear back about our missing bin.
If you still want to move forward with them, be sure to get everything in writing, in DETAIL and do not sign the contract if you do not agree with something. Even though I did all of that and it didn’t help much, maybe it'll help you somehow. Also, take your own DETAILED inventory of your belongings. Their version of inventory is writing "some boxes, some bins" and when dropping off asking YOU if you think that's everything.
Review by Madoussou3 months ago
WORST COMPANY EVER. DO NOT USE THEM. Salesman, Sam, lied to us about the company having their own van line, they drastically underestimated the cost (original quote was under $7k), they didn't show up for pickup on time nor with their own trucks (they rented 2 Enterprise 26ft trucks) or the number of movers they promised, they couldn't finish loading in one day so they had to return next day which greatly inconvenienced our travel plans, the movers left some of our belongings behind, left their trash and cigarette butts all over, and just overall no respect for our stuff. Then when it came time for delivery, they didn't show up on the promised day, wouldn't call us back or give us an ETA on when we could expect it, charged over double of their quote because they unloaded the 2 rental trucks to put on a semi even though we told them not to so they upcharged for shuttling, our items sat in a warehouse for TWO WEEKS. We were forced to spend over $1500 on furniture and household items just so we could live in our new house until the trucks were delivered. When the trucks finally arrived there was EXTENSIVE DAMAGE to nearly everything. Boxes crushed and broken, all furniture was scratched and/or dented, items missing, many things broken and tossed around into different boxes when they broke them. The movers hired were so lazy that one of them quit halfway through because he wouldn't walk up a small flight of stairs. Everything about this experience with NorthernStar Moving Systems has been horrible, costly, frustrating, and downright unprofessional. I could go on about even more things that were wrong, but this post is already exhaustive. We will be filing an insurance claim and possibly a lawsuit. This company is a SCAM.
Review by Alenya Derrow3 months ago
There is only one place I know of when it comes to relocations - Northern Star Moving Systems. That is the only place I am assured of success. The few times I have relocated using their services have been amazing. I have never had problems of inconvenience or delays. Most importantly, they have never been reckless with my properties. Your services do inspire me; keep it up.
Review by Noelba3 months ago
You're getting 1 star for 2 reasons..
1) I can't give 0 stars
2) You have an awesome employee, Roman.
If it wasn't for Roman, I'd still be freaking out about where my stuff is. I've tried for over a week to get in touch with management or the sales team to find nothing but a voice mailbox that I've left countless messages on.. but Roman.. he answered his phone.
He's the guy who packed up and loaded up my stuff to begin with. He was nothing but professional and is by far the most professional person you have employed. Your management sucks. Your sales team sucks, you suck.
You tell me you'll be here on Friday, but tell your movers to come on Saturday.
You estimated WAY lower price wise compared to everyone else, but once I read the fine print (after I paid the deposit, dumb me) I realized you estimated the sq ft WAAY lower than anyone else.. same item list, way underpriced.
The only reason you got the job was because of your estimated $ amount. Dumb me.. I should have read the fine print.
Once you had sold me, communication was non existent. After your crews picked up my stuff, nothing. I had no idea when I would get it. Time and time again, I tried to call.. nothing. Message after message I left.. nothing. Finally, desperately I called the foreman who picked up my stuff, and he was professional and kept in contact.
Good thing is, I don't take my frustrations out on your employees.. who I imagine have a hell of a time trying to do their job. Constantly faced with irritated and angry customers because of the crappy job your sales and management teams do.
Anyways, if I ever need to move again, I'll call Roman. But DEFINITELY will NEVER use your service ever again.
Review by Motshegetsi Nakov3 months ago
As a current college student, I needed assistance in moving my furniture and collectibles to my apartment. I found Northern Star Moving Systems, and they did an outstanding job in helping me move in. They picked up everything from my original home and made it much more convenient to move in. It was my first time moving out and using a moving service and I could not have been happier.
Typically my family and I would always be skeptical of using a moving company, but their services and organization were undeniably impressive. Their prices are below average compared to competitors. With Northern Star Moving Systems I didn't feel cheated and very respected as a new customer.
I called them and got a quote within 30 minutes. On the moving day, a bunch of movers arrived right on time with all equipment necessary for the job. Nothing was broken, nothing was out of place or missing.
I thought it would be a hassle but with Northern Star Moving Systems customer service and prompt and punctual pick up and drop off times, I was surprised. I definitely recommend this for anyone who needs a reliable moving experience.
Thank you Northern Star Moving Systems, I will be using your services again one day
Review by Vsaf Barisser3 months ago
I wish I had seen the other reviews before using this HORRIBLE company. Seriously - bait and switch. The sales guy was great at first. Long story short - they wouldn't move an adjustable base bed. I was then told by Alex in customer service that this was my fault, but they were willing to work with me and she would have the foreman call to schedule the pick up of the bed. Yeah, that didn't happen. I was then basically transferred to Lynn in customer service after Alex wouldn't return my calls. Lynn was ok. I'll give her that. She at least called me back. So after 3 weeks, I finally get my items....well, most of them. How is there FURNITURE missing? I can see a small box or two, but actual pieces of furniture missing? And you know they aren't going to look for it. Time to move on from this horrible experience. The good thing....there are many lessons learned.
Review by Jayanma Bidjan3 months ago
Phill and his crew could not have been better!! They moved us from DC to NYC in one day and made it completely painless and efficient. They arrived in NYC the exact same time as us, they wrapped everything so carefully that nothing broke, and they had incredible attitudes about wanting to help. They also did not complain about the down pouring rain when we got to NYC -they just made it work. 10/10 could not recommend more!!! Thank you Phill + team!
Review by MicheleItaly3 months ago
They have been unethical at every step of the process. The customer service rep (James) said he'd be with us at every step of the process. After the contract was signed he completely disappeared. Their estimate was half of the final cost. We had some additional boxes that would add some cost but even the packers said this is a standard tactic with this company to lowball the initial quote. They said our goods would be delivered in 7-10 days. We're on day 10 and not only do we have no delivery, they haven't even left the warehouse so we're perpetually 4 days from any delivery date. They will not return our calls and have not provided any new delivery date (which according to the DOT Mover's Rights document is illegal.) We have filed a complaint with the DOT.
Review by Iancarlo3 months ago
I used Northern Star Moving Systems during my moving. It was an utterly smooth process and I cannot complain about anything. I have to thank these guys for their professionalism and greatly affordable service. They were fast and handled everything properly and were in good control of the entire process. My sister is also moving soon and I have already recommended Northern Star Moving Systems to her.
Review by Acunetix Giuly3 months ago
Excellent experience! From the first phone call to the final box, everything was extremely smooth and professional. The moving crew was amazing-- taking great care, with every item wrapped and blanketed. Very quick and efficient. Great guys. No hassles. Very very reasonable price. Was dreading the move. Smiling now.
Review by Coastalgirl Einckgraf3 months ago
We had such a great experience moving with Nick, George, and Michael from Northern Star Moving Systems. They were speedy, careful, wrapped all the furniture for protection, and expertly maneuvered a large, heavy piece of furniture in a very tight spot out without any damage. They were a pleasure to work with in every way. I would absolutely turn to them again for any move. Thank you so much for making moving less stressful!
Review by OmegaSSBU Hribnak4 months ago
The move from Alabama to New York was indeed so amazing. I enjoyed every bit of it. From the moment I spoke to their agent until the last minute they were leaving, the relocations remained awesome. I loved how they handled me throughout the experience. They were so respectful and knew how to handle every part of the relocation. I was so glad at the end of everything.
Review by Scorpio4 months ago
A week ago my major headache is how I would move my family and all our belongings. This company singlehandedly moved me without dropping a pin from my old home to my new home as I watched and did nothing else. They have shown me that they can be trusted with people’s properties without the slightest fears. If anyone can be able to access such reliable relocation services from them, then I wholeheartedly recommend them.
Review by Shubhajit4 months ago
These guys did a great job, just got done dropping off my parents items and they couldn’t be happier.
Review by Usaha4 months ago
They gave me a call an hour prior to arrival as promised and was in the middle of my given time window. I was a second move of the day. They were very professional and did a thorough job wrapping my items carefully and reassembling my solid wood furniture without any issues. I appreciated that they were patient with minor adjustments of placement of furniture /boxes.