Appalling. Just two weeks back at work commuting from Calderdale to Leeds and I already feel like throwing myself under one of their trains. Twenty minutes late again for work on a two carriage trained rammed to capacity. I feel like quitting my job just to avoid this disgraceful, appalling s**t show of a company. They should be prosecuted.
Review by Turbury2 weeks ago
Sadly, similar experience to some with the £20 fine for not having bought a ticket 'when the opportunity was there'. They are enforcing a legal requirement which all makes sense, but the information is NOT explicitly conveyed to the public. They know this, and profit from it.
I probably will just pay the fine, because I have so much cynicism about presenting my 'evidence' (which is just genuinely seeing a closed ticket office, and it NOT being clear that new machines had been installed on the platform).
Poor service, and too many members of staff with little to no people skills.
Review by Lembi Langelo3 weeks ago
travelled from Filey to Hull last Tuesday just gone and claimed online for a refund as the train was delayed 1hour and no one has contacted me about sending me a cheque!!! I just want my money back please. £14.50.
Review by MAdH1 month ago
Discusting 2 trains cancelled left a 86 yr old man stud up for two hrs as there was not anougth seating and he even said I would sit on the floor but I would need help to get back up
Review by DodgeDem1 month ago
Used Northern Rail for the first time on 13/9/19 travelling to Manchester Airport. 2 trains were cancelled while we were actually on board for no apparent reason, although one announcement stated that a guard hadn't turned up then there had been a points failure. On the return 28/9/19 We boarded the train at Manchester Airport to travel to Carlisle. The service was apparently bound for Barrow in Furness until we were at Wigan North when the on board misinformation screen read that this service would terminate at Wigan North. Absolutely appalling, how have they kept their franchise whilst Virgin Trains have not.
Review by Teresae1 month ago
Excuses every day, trains late or not running. The rail service between Ilkley to either Leeds or Bradford is never straight forward making you late for work or late getting home. It is about time they got their act together!!
Review by Raeson1 month ago
Bought tickets to and from the airport on northern rails website that wouldn't show in the app. My date of travel was a month from purchase. I contacted immediately to sort the issue and everything failed. Sent multiple emails and phone calls with no success. Its now 1 month after my intended travel date and 2 months from when i contacted and I've received an email saying i had to take the issue up with the train line?? I didnt buy the tickets from there. Such a joke of a company. Hurry up and cease trading.
Review by Chitage1 month ago
71934 ) that was the number of the carrage I was on, on the 29th August 12.30 in the day train leaving from Liverpool to Blackpool, the seats where filthy dirty, even chewing gum, was on them & chocolate, on every seat? the floor was rotten, & I couldn't even use the toilet, as it smelt so bad, & was so dirty, here was rubbish everywhere, & under chairs? it's not rocket science, you don't pay to be up against these kind of standards, I am totally disgusted, by your lack of consideration to fellow passengers, & your couldn't care less attitude, this is so wrong, you get enough money, keep it clean?🤑🤑🤑🤑🤢
Review by Cabansail1 month ago
Try to imagine a company that defrauds it's customers day in day out, hour by hour. Literally millions of customers over many years pre paying for a service that is tardy, shoddy and frequently fails to deliver. Whose staff are flippant and who treat its customers with contempt and vicious disregard. Whose tools of trade are clapped out and not fit for purpose and charge top dollar for all of this. Can you imagine that this company would still be in business, would be making a profit,whose manager would be still be collecting his fat pay package????? I let me introduce you to Northern Rail who offer this Del boy operation to it's customers day in day out,hour by hour and do so with absolute impunity. No censure from government,no embarrassing appearance on TV programmes such as Watchdog.....mmmm wonder why that is???? Untouchable and protected from scrutiny. Northern Rail where the customer is the ENEMY. My return journey from Lime Street to St Helens is appaling. A rush hour train that Northern serves with s clapped out pacer train that consists of two carriages. Absolutely rammed and passengers forced like cattle into a stincking environment. Driver just announced that train will not be calling at any stations before Huyton so people now evacuating this cattle truck. The train was due to leave at 6:13 it is now 6:20 and no movement. Just been announced that the trains first stop will be wigan. Absolute chaos and Northern doing what it does best DEFRAUD CUSTOMERS. Appaling and disgusting does not even come close to descrbing this diseased franchise. Just got on the 17:59 and tannoy babble announces this has also been CANCELLED due to a member of train crew being unavailable. Rot in burning hell David Brown. I hold you personally responsible for the destruction of my family life, the fragility of my employment and the deterioration of my health. The impact you have had on my life and the lives of others is significantly damaging. I want you to know that there is someone out there who truly hates YOU and would delight in your misfortune
Review by Rajabu1 month ago
I rarely use trains these days, but having done so 4 days this week I can’t believe things have not moved on in more than 20 years!!!
Standing room only on many services, packed in like sardines. This also results in cattle market approach to boarding trains by passengers. Can’t more carriages be added, or more trains?
One train was absolutely filthy!
Regular delays, resulting in missed connection, so significant impact on arrival time at destination.
Saving grace, all the staff I encountered were helpful and polite.
Review by Tshwanelo1 month ago
Only joking, 5* I don't think so, 96% 1*, my review is pointless, they couldn't get any sh**er. Must be very depressing if you work for Northern Rail, apart from the fact you have a job and get paid. Try harder and do better, try getting the platform numbers correct at Leeds sation for starters, I was told by the guard I was on the Sheffield train, despite another telling me it was the Harrogate train, and when I complained to the person that was supposed to be overseeing things he clearly didn't give a toss. Sums up public transport, I'll drive next time xx
Review by Voldez Geniesse1 month ago
ZERO STARS, if I could. Just purchased a mticket. m-tickets do not work, Northern App does not work, Northernrailway Arriva does not work! Android app users rate it 2.8 so something is disastrously wrong.The mechanism for pulling your purchased ticket into the app is flawed and limited - I say BRAINLESS - should be able to put the ref number in as a last resort to extract your ticket - that would not violate the use once principal. ARRIVA and Northern Rail (same company) WILL GO BUST SOON TRUST PILOT REVIEWS ARE TRUE! NOBODY at customer services helps, they are not given the tools to help or the authority, they pass you around and nobody can help not a single person out of 8 people. Also the staff go home 20 min before they should. They see the purchase and cant give you the ticket, the website says do not worry you can download the app later, your mticket bucket is empty. You get the email confirmation NO TICKET. Buy an mticket and see the Email never see the mticket on the app. ALSO THE AUTOMATED RATINGS FEEDBACK AT THE END OF PHONE CALLS NEVER COMES UP, YOU GET GIVEN THE OPTION FOR IT BUT IT NEVER COMES UP - DO THEY COMPLETE THEIR OWN FEEDBACK EACH TIME, 8 TIMES? Even the after hours ratings feedback does not work - you get the option and hold on and no feedback kicks in. SUSPICIOUS! !!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
Review by Sheroni1 month ago
I’m a 17 year old lad who tries to get to college on time. Sometimes I may run into problems like being late for the train and have not got time to get a ticket for it’s on the other side of the track. I get fine £20 what a joke for a stupid train ticket. It’s a f
Review by Redkata Vnar1 month ago
Almost every day the peak time trains between Hall ith wood and Manchester, Victoria consist of just 2 carriages, are old clapped out pacers and are standing room only. Sometimes they are so full that they leave passengers stranded on the platform to wait a further 30 minutes for the next cattle truck. You’d expect to be able to get on a peak time train as logically , if more people are travelling, more carriages should be available....alas, no!
I pay over £100 a month for this service. If it was a product for sale in a shop, l would take it back for a refund as it is shoddy, too expensive and unfit for purpose!
Shame on you Northern Rail for treating your customers with such contempt and lining your pockets with dirty money.
Review by Gohare1 month ago
Paid for return and train was delayed and cancelled. Ended up getting a taxi home. Carriages crammed to the brim when you do get on them. I don’t get trains often but this happens almost EVERY time I use trains in the UK. Why can other countries get it right but not our county?
Review by Ladylovesshoes1 month ago
Northern transport is a total joke and deserves to liquidate. The constant delays, last minute time table changes and dumb as a door post staff is ridiculous either they liquidate now or rebrand itself.
Review by Gopan1 month ago
The train travelled very slowly and was late causing me to miss my connecting train. The guards was rude and unhelpful.
Review by DanTownshend1 month ago
If I could give this joke of a company 0 stars I would. Incompetent is an understatement...where do I begin...My son bought a months pass and realised immediately he didn't need one...and was told he couldn't get refund! He travels from Burnley to Blackburn to work and when he finishes at 20:00 hrs the 20:17 train to Burnley is cancelled more times than it runs...the carriages smell of urine(my experience whilst using the train) are filled with rubbish, no air conditioning, can't open windows...Avviva are just rubbish...Nationalise the railways now!
Review by Kurylo Melchor1 month ago
You are the biggest bunch of crooks since the Mafia.
Review by Ufford1 month ago
Basturds. Got on "train" (pacer train)from Manchester only to be told 30 minutes later that it was cancelled as there was no driver. Got off train and no replacement either.
Tried getting a refund and still no reply after one month.
I would rather walk 100 miles.
Review by Jackiemorgan2 months ago
So back to work after the bank holiday and time,once again, to play Northern Rail roulette. How late will my train be this morning, will it be cancelled?? In fact it's running 6 minutes late: no change there then. Late or canclled every day of the week for years and we pay top dollar for this crap.I arrive at Liverpool Lime Street 8 minutes late, no apologies from driver or staff and miss my bus connection to work meaning I will once again be late due directly to this disgusting and diseased franchise. Northern Rail where the customer is the ENEMY
Review by Velma2 months ago
Comments: On the 30/07/2019 I sent a complaint and asked for a reply by post, as of yet I have not received any reply or acknowledgement of my complaint. Below is a copy of my original complaint.
On 11th of July I purchased online two adult advanced travel tickets to travel from Doncaster to St Helen's with one change both ways at Manchester Piccadilly. The dates of travel were the 26th of July outbound and return 28th of July. When booking tickets with both Trans Pennine and Northern Rail had various options such as direction of seats and aisle or table seats, no option at all for any disabled access. Due to this both rail companies were rung to enquire about disabled access as my partner uses a small electric disability scooter. Both companies said the use of the scooter was permitted but could not give details of which carriage it would be on the day, we were advised to speak to rail staff on the day for location of disability carriages and for assistance with ramps on and off the trains. At no time was it stated that electric scooters could not be used.
When arriving on the day to catch the train we were assisted to board and depart at Doncaster and Manchester without issue. When going to board the 15.22 from Manchester Piccadilly to St Helens we were directed through the crowd as it was very busy and assisted via ramp onto the train first my partner still using the scooter. At no point was it mentioned that Northern Rail had a policy of not carrying electric scooters or was my partner asked to dismount or if it could be folded up. Once on the train the conductor clarified a few times where we were getting off so we had assistance to depart. When reaching St Helens we were assisted of the train via a ramp used by the guard on the station. We had a friend waiting to meet us but was on the other side of the station so the guard explained how to get around via a steep hill but said it was quite dangerous, our friend drove round to meet us to avoid this. the guard explained how to get to the other side on the return journey two days later. at no point was it mentioned about the policy of not being able to board on an electric scooter.
On Sunday the 28th of July we arrived to catch the 15.56 train to Manchester Piccadilly and preceded to the ticket office to ask for assistance with the ramp. I informed the guard which train We were catching and was abruptly informed the train was late due to a medical emergency, he then said what is the ramp for looking at my partner and asking does that fold up. It was explained how we had arrived two days previously and the conversations with Northern rail on the phone regarding the scooter and I asked how do you suggest we get to Manchester as this was not our fault. The guard then made a phone call and whilst on the phone talking loudly stated "I don't know why she carn't get off" and " they have broken company policy using a scooter". The guard explained that wheelchairs could be used as they can be fixed but on the outbound journey I do not recall seeing any fixings for wheelchairs where we were placed. My partner who has MS, Chronic Anxiety and suffers from Panic Attacks became distressed and started to cry from his lack of respect and understanding. The guard offered us a taxi to get us to Manchester courtesy of Northern Rail. We had to wait 40 minutes for the taxi to arrive, due to my partner being distressed we also stood the whole time in the rain without coats. I asked about our connecting train in Manchester as time was passing The guard said the fare was covered so if we missed it they would take us the whole way to Doncaster. Unfortunately we could not make the connection in time and had to travel in the taxi. My partner drives but has a fear of motorways so that was why the option of train was chosen, we then had to endure the journey in severely bad weather for almost two hours.
Due to my partners illness any stress can have a physical repercussions and although I planned our journey to avoid as much stress as possible I feel this was in vain due to the attitude of the guard and how we were dealt with.
I am aware that things are being put in place for changes in 2020 regarding electric scooters but all staff need to be aware of your own policies now. The guard at St Helen's also said staff are afraid to say anything due to the discrimination act. I do feel we were discriminated against and my partner spoken down to which is unacceptable.
I request a reply to this matter and have also contacted to rail ombudsman I feel I have been patient and waited long enough for someone to respond to me
What You Would Like Us To Do: deal with my complaint
Review by TelB Wisland2 months ago
Was fined a penalty charge while waiting in line to buy a ticket at my destination, after appealing I was told that the penalties arent for people who are fare dodging, so I was fined while waiting to pay for the service. Absolutely disgusting and should be ashamed of themselves. Punishing people who are trying to be good citizens and pay for the service, I could've been like many others and just skipped through the barriers behind someone but instead I went to do the right thing and they penalised me for that.
Review by Retfærdighed2 months ago
So here we all are in the pouring rain at Whiston station waiting for the most unreliable service in the uk, namely the 7:33 to Lime Street. This service has never arrived on time once in four years and of course is late again this morning. Disgusting company, incompetent manager, wilfull disregard of customers and still it retains its franchise. Northern Rail where the customer is the enemy
Review by KatieFluff2 months ago
An utter sack of sh*te. First day back at work. 20 mins late going and 20 mins late returning home. Completely unfit for purpose.