Geoff was very thorough with follow up. Great customer service
Review by Thagoden Reese2 months ago
Great service and our stove was delivered in perfect shape. I’m so glad we went this route and saved money while still getting a wonderful product.
Review by Saaleha Hejnal2 months ago
We ordered Empire Boulevard 60 with North Country Fire. We were hesitant since it was one of the most expensive item on our renovation.
Geoff was amazing! He was communicative and reassuring. We had multiple issues with the delivery (subcontracted with Este) Geoff went above and beyond. He contacted the shipper for us and re-shipped the new item.
I would wholeheartedly recommend North Country Fire. As you might know, renovating a house is stressful. One thing i didn't have to worry about was the fireplace. Any issues i had, Geoff quickly took action and resolved it. I never had to send him a "please update me email" That alone shows me that the company has great pride and integrity in what they do.
Review by Boggle Bulles2 months ago
Always a hassle free pleasure. Thank you!
Review by Antigoni Derrow3 months ago
North County Fire is really an exceptional company to work with Geoff was amazing. I highly recommend them!
Review by Ondrae3 months ago
While ordering and pricing a gas stove and accessories, the customer service was fast, friendly and awesome. I am a local contractor and these people are a dream to work with. The shipping was fast and all items were received with no damage.
Review by Tireid3 months ago
They made a mistake and shipped the wrong unit, but took care of it and all associated cost immediately.
Owned up to their mistake and fixed it, no fight or argument needed.
Review by Dashayla VanderGrient3 months ago
The customer service is excellent and Geoff was so helpful with the ordering process as well his knowledge of the products with the different features. Thanks again-I love my fireplace!
Review by Rawilla3 months ago
Geoff met a price on a fireplace I found elsewhere and then provided over the top customer service and helped figure out all the venting parts to be able to ship with the fireplace (totally unexpected) and then found an awesome logset to really make the kit be great. Super helpful and very knowledgeable!
Review by Melvinna3 months ago
Geoff was great. Handled my part request professionally and in a timely manner. Will recommend North County to friends and family.
Review by Gom3 months ago
Excellent customer service and great product! Shipping was super fast, too. And, I saved almost $500 buying this fireplace online. What more could you ask for.
Review by Fihir3 months ago
Purchase arrived quickly and in great condition.
Review by Susurrus Enstad4 months ago
Very responsive and fair pricing!
Review by Rohey4 months ago
Great service and super quick delivery!!!
Geoff was great to work with and is very nolegable.....
First time I worked with them, but certainly gonna do more in the future.....
Review by Rogey4 months ago
Geoff knows his business and gets things done fast. No hassle, great value, fast shipping with the correct items. In a word, efficient.
Review by FijiBoiChris4 months ago
Review by JanOrks Zapotny4 months ago
It was really a pleasure to deal with these folks. They were kind, patient, very knowledgeable and took a lot of time with me to answer all of my questions. This was customer service like it used to be! Shipping was zippity quick and the packaging was impressive. North Country Fire will be my first choice in the future.
Review by Hearan4 months ago
Great product and customer service. Geoff has a lot of knowledge about each individual fireplace and gives proper recommendations. He also gave us a great price. I would highly recommend this company.
Review by Lnfr4 months ago
Great service, best price I could find, quick free shipping, even added a military discount!
Review by Bridley4 months ago
I received this item so quickly.
I still haven't open it yet - because I am still remolding downstairs.Thank you so much for your service.
Review by Quamrul4 months ago
I ordered the Empire Boulevard 72” linear fireplace from Geoff. He was super patient and sent me several quotes over a few weeks. No pressure to buy right away and he gave me a great price. The fireplace arrived quickly and the product was packaged really good. The final installation went well with instructions provided and it looks amazing in my wall! I would highly recommend this company and a special shout out to Geoff when I had problems with the delivery because this is a renovation in Texas (and I live in California) and he made it all happen seamlessly and effortless and came up with solutions to help me out.
Review by Inggit4 months ago
Very professional and courteous. Also, great responsiveness when I had an issue with my delivery!
Review by LupoProspero Garn4 months ago
The customer service by Geoff was 5 star, but the SLP flex piping didn't fit the fireplace, though it was the right part. I had to take it apart, modify it and put it back together. It was frustrating, but was thankful for Geoff's fast service.
Review by Borisa Derrow4 months ago
Very helpful with technical details, prompt and professional!
Review by Segrave4 months ago
Received promptly. Box arrived in excellent condition. Could not be more pleased.