After spending over £500 on a NobleChair Hero, which is sold as a 'premium' chair, I'm less than impressed. I opened the box to find oily stains ingrained in the leather on the backrest which won't come off. I called Overclockers UK who promptly sent me a replacement backrest next day but for a different model chair. 5 days later I'm still waiting for the correct replacement which I'm told may be another couple of days before dispatch because the warehouse is busy.
The tilt mechanism is also faulty on this chair and I'm waiting on a replacement for that too. It was in the warehouse to be dispatched today, but it's now close of business and nothing has actually gone out.
As a customer it feels like I'm low priority for dispatch because they have my money already. The amount of issues with the chair itself isn't something I expect on a premium chair at this price point and the poor service from Overclockers makes this poor experience even worse.
I'm considering cutting my losses and returning the whole chair for a refund but hopefully the faulty parts will eventually be replaced and I'll be happy with my purchase.
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