I was told that my car had a camera in the windshield that would need alignment. Safe lite ordered the windshield. I went to have it installed and they took my car in. They came back out and told me that they would have to order a new windshield because the one in my car only has a rain sensor in it not a camera. NJM had given the wrong information. By the way the vehicle is my 2019 VW Tiguan SE. I not thrilled to say the least.
Review by Hussam1 month ago
NJM was friendly and Professional and would recommend anyone to choose NJM.
Review by Longmoor1 month ago
NJM has always been there for me with zero hassles .The rates are some best and there customer service is outstanding.
Review by Reica McGreavy1 month ago
I enjoy talking with her
Review by Natsan1 month ago
The best insurance EVER!!!!
Review by Hout Britvan1 month ago
Everything was handled professionally & expertly. I am very happy my auto insurance company is NJM.
Review by Ome1 month ago
Your agents were considerate and obliging to help me get my car repAired after someone smacked into it
Review by Orinoko1 month ago
Everyone is always so helpful. We’ve had only wonderful experiences
Review by ChengHung1 month ago
Teally bad services
Review by Passed1 month ago
NJM is a very fare insurance company and is very responsive.
Review by Albertine1 month ago
My windshield claim was easy to file and they came and repaired within 3 days.
Review by Bafford Chiandetti1 month ago
The was on the ball when my truck was hit
Review by Faim1 month ago
Very easy experience to file claim and set up windshield appointment.
Review by Lovejoy1 month ago
Review by Trinityten1 month ago
U guys are good and fast response
Review by Wahiawa1 month ago
Had NJM for many years. No better insurance anywhere. Home and auto, the most helpful people, and quick fair settlements.
Review by Jayeola1 month ago
I was very underwhelmed by my adjuster, which seemed to be a team of individuals. I can remember communicating with at least three people, who were covering, or relaying information around. Ultimately I did not receive the service I felt I deserved. In addition I felt the valuation of my vehicle was done without the fair market value, or accurate information as my vehicle was in pristine condition and not simply “good” condition, but, the adjuster was unable to affect the value outside of what some computer driven algorithm deemed acceptable. I was then told that my vehicle was unable to purchased at a salvage price. This lead me to believe that NJM is not being fair, equitable or ethical in its process by double dipping on margins by giving its customers low valuations then turning around and allowing a third party consignment house (Auto Exchange?) to auction off my vehicle for their mutual financial benefit. Because of this I will be terminating my policy with NJM, and I will return to Geico. I will not be recommending NJM to any family or friends, and I will be sharing my experience with the members of my local trade Union of which I have been a member in good standing for almost fifteen years.
Review by Appna Gridneva1 month ago
Very polite and helpful great service
Review by Orara Rommann1 month ago
Very quick response time, was able to get a rental quickly and move through the claim process without issue.
Review by Stachecki2 months ago
Great service and fast service.
Review by Toulson Oyemaja2 months ago
I had a recent claim resulting from a road hazard incident and the claim was handled expeditiously. The vehicle was repaired by an approved NJM repair facility in only 3 days and the process from getting an estimate, ordering the parts, getting a rental car, and completing the repair took less than 10 days.
Review by Dartha Glushkov2 months ago
I have been a njm policy holder for 30 years for my cars and my house and have always been very satisfied with the company I always get offers from other insurance companies which I don't even look at I just throw them in the trash as far as im concerned njm is the best insurance company to do business with
Review by Norvan Nicorean2 months ago
Everything went great
Review by Sapiss Shorb2 months ago
Fast, excellent service and no hassle. My adjuster always answered the phone.