I wish I had an option to leave zero star for review. The reason being my car is under warranty an run into some issue before I took my for MOT I discussed the issue with Nissan St. Albans and they agree to look into the issue but when I get there I had to beg them to check the issue but it wasn’t get checked they say ring again and book an appointment so I rang and manage to book the appointment but with in half an hour manager called an said we cannot look into this issue therefore we are going to cancel the appointment so I was so disappointed I requested them but they never bother and never had an opportunity to take my car to be checked, now my warranty is coming to an end they they have started to send email and in post to extend my warranty so I wrote them explaining the experience I had when the car was under warranty and just because of my previous experience I don’t want to extend, so instead of apology they simply said we have now removed your name from our database. So in short this is how you get treat from Nissan
Review by Crebecca Boisot2 months ago
Having picked up my new XTrail Tekna on the 2nd September I have been very impressed up until now that is.
This is a top spec model, I did my research online at the Nissan website.
Terms they use, like full hands free operation on the Nissan Connect system, their name for the ‘infotainment ‘ system in Nissan’s cars, it’s seems cannot be taken as ‘hands free ‘ despite my XTrail having a voice control button on the steering wheel, it seems that the term actually only applies to answering or terminating a mobile call - not making a call !
To do this you have to scroll through on screen menus, yes you can do that via buttons on the steering wheel but not really safe and definitely not what I would call hands free.
I have been in touch with the MD’s office here in the UK but it seems that the Nissan view is that they haven’t misled .
I can’t believe that they can sell a top spec car in 2019 that can’t voice dial, especially when their website says it can.
It may not be important to everyone or even most but please don’t take the features on the Nissan website as fact and double check before you buy.
Review by Hawi2 months ago
Ought ‘68’ plate nisha Qashqai from dealership with service plan as the RAC cover was included as added benefit. Needed them firstly when alarm went off 4 times in less than 24 hours. So, called them to get it checked but after waiting for almost 3 hours, got a call from unknown no mentioning that due to shortage of on road crews, unable to attend me and offered me next days appointment. Came down next day and connected his computer and said it was all ok. Fine... happy days...!!!
Few days back had amber warning light on dashboard so called them again. The person politely took all the information and informed that someone will be with you in 2-3 hours. Within 5 minutes, got call from ‘Walsall’ area, me ruining same reason as earlier and offered next day appointment which did not accepted as had to leave for meeting early morning. The guy kept asking same question: do you want me to cancel this one as no one can attend you now and can see you in morning? Upon my answer: no I do t want to cancel it, it’s up to you if you want to cancel it, you can. Put the phone down and asked my local garage mechanic who came down and diagnosed the fault. As my car was in warranty, he left it as it is for Nissan to deal with and the issue was not serious. The dealership offered me appointment for 3 days later which was fine and when I asked them to raise this complaint, they asked me to contact Nissan directly. Spent good time with them on phone and managed to get reference for complaint. Today got call from Nissan who me ruined that I need to raise this with RAC as they have outsourced this to them and it’s an added benefit of having service plan.
So just getting pass from pillar to post but not getting anywhere as everyone is trying to pass this to someone else.
PLEASE DO NOT GET CAUGHT AND AVOID THIS SERVICE IF TOU ARE THINKING SAME WAY AS ME.
It might be ok if you are just looking for service from company without any other associated benefit.
Review by Itec2 months ago
Nissan does not stand behind their product!!!They have a KNOWN problem with their transmissions, we have a 2016 Altima with 70000 miles and a transmission that needs to be replaced. It is outside the 60000 mile warranty and it’s a dealer only serviceable item that costs $5000 for a refurbished transmission. So not only do we need to pay for a used previously broken transmission, it’s the exact transmission that is all over the internet as having issues. This is our fourth and last Nissan we will ever buy! A transmission should last well beyond 3 years or 70K miles and if it doesn’t the manufacturer should do the right thing and assume full responsibility. #*;NEVERBUYANISSANAGAIN
Review by Eilyb Pronti3 months ago
If Nissan's were the only vehicles on the planet,..
I've never been treated so unprofessionally, horribly and rotten by a company in my entire life. I called headquarters to complain of how disrespectfully I was treated at the Atlantic City Nissan and they were just as horrible. Boy what a bunch of jerks!
I was sent a promotional add to buy my Hyundai and made an appointment with Nissan. I went there on time, After making me wait over a half hour, they told me they were too busy but would call me the next day. They didn't. I called again. They told me they would be calling me to set up an appointment to discuss my options. They didn't. I called again. They asked me to come in. I did. After waiting an hour, they found a guy to sit with me reviewing my options. An hour into our interview, (while he kept excusing himself about every 15 minutes), he told me he was too busy, he'd call me in a few hours. He didn't. I called him left 3 messages and he didn't respond. I called the following day and he told me he had sold 2 cars so he had been too busy for me.
I called headquarters for them to go over my entire ratched experience, and they told me they were documenting everything and would call me the next day. They didn't. I called repeatedly on the person from headquarters direct line, left messages. No response. So I gave up.
Nissans training must involve teaching recruits how to be the biggest jerks and smegma possible!
I decided to go back to Hyundai where they know how to treat people respectfully and secured a deal.
Oh well, like they say, everything happens for a reason. Upon further research, I discovered Nissan's transmissions are crap and don't even last 80,000 miles. Read customers reviews.
Nissan it's your loss. Not only did you lose my business, but my son just bought a gorgeous Hyundai Sonata and l talked my neighbor into going for a Hyundai with GREAT warranties, instead of a Bad transmission Nissan...too bad.
Review by Doodlher Svartangen3 months ago
It is disgraceful that the only way to call Nissan Finance is via a premium rate phone line. The enquiries form I filled in, with all the relevant details to identify me created an email with a generic response that did not answer my issue.
Very very poor customer service on this, and past occasions dealing with Nissan
Review by Eknane4 months ago
After receiving a second letter from your Aftersales Director stating as part of our process of continuous improvement at Nissan, we have identified a potential safety concern ( chassis) with your Nissan Navara reg KW60HTA.
Knowing that if I ignored the letter and I was involved in an accident relating to the failure of the chassis I would not have been covered by insurance I began to make arrangements for my vehicle to be inspected.
This took several days as the number given immediately gave an automated message saying your call is important to us and you will be connected to our next available operator if it continued with the wait time of twenty minutes, I terminated the call and phoned back. When the wait time was as it said once eight minutes, I made the decision to wait.
The music stopped and it went to a ring tone giving the possibility it will be answered, but no it went back to the music or another voice announcement saying how important my call was.
This went on for several days until eventually after at least ninety minutes of phone time ( I have not received my phone bill to date to be more precise) I managed to speak to an operator and book my car in.
When I collected my vehicle and I started to drive it, I immediately knew it was not running right but I could not ascertain why.
The next day I noticed stains on the road outside my gravel driveway, that at the time I thought were from a delivery van.
It wasn’t until I dropped someone off by their house just up the road from where I live that they asked me to go back and see the trail of fluid left on the road from my car.
I was concerned that continuing to drive the vehicle that was losing so much fluid that I did not know where it was coming from could damage the vehicle.
At 9.15 the following day I telephoned the Inspection Centre when I eventually got through, I was told this had to be recorded as a complaint and someone would contact me. They did and I was told it was my responsibility not Nissan to ascertain what the problem was.
I explained I needed my vehicle for work and there was nothing wrong with it when it left me for recall.
With Nissan taking no responsibility, I had no choice but to phone the AA. Following an inspection of my vehicle the AA recovery man thought there was a hole at the top of my fuel tank because the fluid was diesel.
He arranged for me to take the vehicle to the nearest garage (six miles from my address) as it was leaking diesel on to the road which is a safety hazard for motorcyclist. He then took me to Enterprise in Bedford where the AA had arranged a hire car for me.
I arrived home around 3pm and immediately phoned the complaint centre to tell them what the AA believed the issue was.
I was told that I should have taken it to a Nissan garage and that Nissan would not take a diagnosis from an independent garage.
Having spent six hours already either on the telephone or with the AA and having to cancel two meetings at short notice because I had no transport I was feeling extremely upset.
Nissan Bedford was my nearest dealer so I felt I had no option but to do what your representative told me I should have done; as I had an extremely busy work load and I needed my vehicle road worthy.
I rang a nearby neighbour to ask them if they could me to the local garage so I could pick my car up and take me to Nissan if I imbursed them for their time and use of their vehicle.
By the time we arrived at the Nissan Garage it was approximately 16.45. I admit I was extremely worried about the amount of valuable time I had wasted, frustrated that no one seemed to care and not having the opportunity to eat during the day, I was feeling mentally and physically exhausted.
When asked by the assistant if they could help, I put my car keys on the counter with the recall letter and said’ I need someone to look at my vehicle, it is leaking diesel since the recall and I cannot drive it.’
They asked me to sit down while they went to speak to two other members of staff.
After a few minutes one of the staff returned and said, words to the effect ‘we did not do you vehicle, we are not responsible.’
I said, ‘I know, but I have been told to take it to my nearest Nissan Garage.’ The response again to the effect of ‘ we are not a Nissen Garage it is not our responsibility you have to book it in as a break down and it will be called in, in about two weeks.’
When I pointed to the Nissan sign above my head and to all the Nissan vehicles on the forecourt I was told again they were not an Nissen garage
Knowing that this was not my fault and certainly not a break down as well as the urgency to have a car for my work commitments (the hire care had to be retuned the next day) I was beside myself crying and pleading that they at least looked at it as I could not legally drive it.
I could have been reported for driving a vehicle in a dangerous condition and well as being a dangerous hazard to other road users.
I was given my keys and told to leave the showroom and not return. I refused to take them saying I cannot drive my vehicle and walked out to my neighbour’s car. To which point one of the staff walked from the showroom with my keys in her hand in a patronising way and gave them to the driver telling me that I had to move my vehicle, or they would get it removed from their forecourt.
I could not believe their customer car. If they had said sorry but we are unable to help, lets us see what we can do to help your situation or sit down have a coffee and let’s start again, instead they said I was aggressive, but as I said I was extremely upset, frustrated that no one would listen and well as feeling physically tired and mentally drained from the whole experience. I was pleading but I was not aggressive.
Not knowing what to do I phoned Steve from the Nissan Garage in Kettering who I had been speaking to earlier in the day when I was booking another Nissan in for recall.
Steve throughout the day had been really supportive and his customer care helped me resolve the issue. He arranged for me to take my vehicle in to his workshop the following day and by the next day ascertained that the fuel pipe had not been connected properly hence the loss of diesel when I was driving.
I absolutely love my vehicle, so I was very extremely reluctant to allow someone else to drive the one hundred and seventy-nine miles on the recall. To find out it could have been seen to at Kettering was again disappointing especially as since it has returned it does not drive the same. Something I can never prove but I knew my vehicle and how it handled.
When I contacted the complaints centre to inform them the fuel pipe had not been connected, I asked if I would be compensated for the experience I had just been through.
I was told they could offer me half a tank of diesel as it was my choice to return the vehicle on recall as this was a good will gesture.
When I explained that at no time was, I give a choice as on the two letters I received it states ‘we have identified a potential safety concern. If I had not acted on the recall and I was involved in an accident especially if I was going to use it for towing, then I would not have been covered by my insurance.
Again, I was told it was just a good will gesture by Nissan. When I was booking my vehicle in and expressing my concerns that it had to be driven by someone else not once did the representative say, it was a good will gesture and I did not have to book it in for recall.
I was not looking for more than I deserved but half a tank of diesel did not cover:
• The cost of the telephone calls I had to make to resolve the issue:
• The loss of two days work and having to cancel three important meetings at short notice
• A fee of £21.00 towards the hire car
• £35 to pay for my neighbour to drive me ninety-four miles over two days
• The loss of diesel from my car from the pipe that was not connected correctly
• The cost of diesel to cover the sixty miles driving it to and from the three garages to get it resolved.
The result from this letter I sent to the Director Alex Smith - I asked for £200 to cover the cost for the fuel, car hire and my time but I was asked to submit my receipts to cover the cost of fuel and cost for the hire car - again my time. What is £200 to Nissan for the way I was treated and the customer care I received. They really did not get it
Review by Bafford Lunardon4 months ago
Nissans are TRASH. The CVT Transmissions don’t last more than 100,000 miles, if you’re lucky. I bought a used 2013 Nissan Sentra with 63,000 miles for $6,300 last November and had to replace the transmission at 89,000 miles. The transmission costs $3,900, so I paid more than half of what I initially paid for the vehicle. They know the transmissions are faulty yet do nothing about it.
Whatever you do, DO NOT BUY A NISSAN.
Review by Laramina Konetschnik4 months ago
If I could give a 0 I would, awful customer service not helpful at all please think twice about buying from Nissan.
Review by LEscott4 months ago
Nissan Holdcroft Hanley
One of the worst experiences I’ve ever had in my life. I purchased my car from my local holdcroft Leek Road, Stoke On Trent last year. I was assured by the sales advisor Paul Field that I don’t need to pay even a single pence for next 3 yrs (Except Tyres) as I’m on Service plan which costed me another £350. Today I took my car for a yearly service, believe me they charged me extra £75 for the service and no explanation was given.
So please if you buy car from Nissan Dealer please keep a voice recorder just to keep a record of it.
Not impressive at all. I’m regretting to buy a car from Nissan. No more in future.
Warn for fellow humans.
Review by Ozzive5 months ago
Yesturday I visited my local Nissan dealership in Kiddlington, Oxford for the first time. My overall experience of level of customer service was piterfal from start to finish.
Firstly I had to go and find someone to help me as no one seemed interested in asking me if I required any assistance disbite being in the main showroom for sometime. Eventually when i asked within an adjacent office where there was several members of staff talking if I could possible talk to a sales person. After making it quite clear that I was looking to replace my current Kia Sportage with something like a Qashqai I simpally asked if I could see one. Well that seemed to be far to much trouble. No model within the showroom and the sales excecative Paul Lally was extremely reluctant to bother to try and locate a vehicle from the vast stock on the forecourt. In the end I asked for his business card and left. I believe this must of flustered him as he them came outside as I was finding my own car to leave. This gas left me with an incredibly negative attitude towards Nissan Kiddlington.
Review by Barontone Neerati5 months ago
Has anyone had turbo problems with Nissan qashqai?
Car just out of 3 years warranty.
Review by Zedonk5 months ago
I contacted Nissan online customer service with a question about how to deactivate the alarm sound as I was unable to find the answer in the manual or even google. The advice I received from a Nissan customer service advisor was to contact my nearest dealership! I followed up with a further question and received no response! These guys are pretty useless
Review by SkyyHigh5 months ago
Their customer service cannot answer simple questions, such as "what is the date of the latest map for a new Nissan?" or "What replaces the removed 'find my car' function so I can discover where it is if stolen?".
Review by Scott Prokopec5 months ago
Iv just brought a 19 plate Nissan Juke Bose Personal Edition. I can not fault the service I received from Nissan in Leicester. I have an excellent lady called Anna Dennis, excellent communication always responded straight the way. Would definitely recommend this garage, and be using again. So happy with the service I received! Thank you Nissan and thank you to the lovely sales women
Review by Maripaz6 months ago
Seriously, this is the WORST company I've dealt with. Totally useless automated phone system, emails not answered and as I write this, I've been on hold for 20 minutes, again,totally unacceptable. I will never deal with Nissan again . The car has been dogged with issues for the last 3 years.
Do not use this company, avoid at all costs.
Review by BrianBoyer6 months ago
I will never go near another Nissan from now on .
I Purchased a Brand new qashqai 1.2 Auto Tekna in 2017 and it has been in and out of the workshop constantly with faults. It is the worst car I have ever had. Complete piece of junk. The engine sounds like a bag of rattling nails, vibration noises on acceleration, smells of burning oil really terrible performance . As for Nissan Customer service don’t bother they really don’t care .
Review by Vibhaben7 months ago
It’s actually 0 star
Never Buy A Nissan
For ever problems with my qashqai
Now my brand new micra 6 weeks old broke down twice
Dealership hands tied by the worst car manufacturer also customer service never call when promised call back
Sorry but Nissan is finished
Review by Priscielle Zographos8 months ago
Avoid Nissan. Customer service skills is 0 when it comes to buy 5 stars when issues occur beyond 0 star.
Stuart who was the person dealing with me was extremely rude and unprofessional. He did not sympathise with my issue or helped me to find a solution. Worst service I have ever received, I have purchased a vehicle from nissan and the battery was not from origin which I was never informed and is not working, I have 2 years warranty and battery is not covered so much for their advertisement, approved cars piece of mind no way. I bought the car 40 days ago and nissan doesn't want to fix it. 1 they should have informed me that battery is not part of warranty but wait a minute all electricals are so without the battery how on earth are the electricals meant to work. Either way the least they could have done is sympathise with me, be understanding but not even that, all i got is battery is not included you have to sort out yourself good bye. Horrendous customer service. Any good company would have acted differently and we talking about a car that has just been purchased if battery is faulty within 40 days just leaves me to think what else will happen I am sure nissan could have sorted it out even if it's just out of courtesy. No respect what so ever for their customers. Avoid this brand.
Review by Swayde8 months ago
I will never buy another Nissan again, and I would advise against anyone else buying one. They have the worst customer services of any company I have dealt with along with Glyn Hopkins (dealer who I bought the car through). The total lack of understanding of the issues, the number of times I had to contact them to try and get things sorted was unbelievable, but they never did get things sorted to my satisfaction. The timing chain went on my Qashqai after only 9000 miles and the battery failed before the car was 3 years old and 25000 miles. The electonics and driver aids never really worked properly, and when I complained they said I shouldn't rely on them, so why do they put something on a car that is unreliable? I gave up trying to get satisfaction and got rid of the car back to the finance company. After driving for over 35 years this was the worst car I have ever owned and the worst experience with any dealership or car manufacturer, come to that it is the worst experience with any company.
Review by Veraveida8 months ago
Have tried several time to call. Kept waiting on call for more 15 minutes and gave up. Email for simple query is not responded to as well.
Review by Lesiette9 months ago
Customer service is terrible!
Purchased my new car in 2017 and wonderful service couldn’t fault. (Full of salesman promises) Air con was to be all checked and re-gassed and fully serviced as new!
January 2018 returned to Nissan due to faults with the electrics, apparently was due to battery. Replaced with new battery at my expense.
May 2018 first MOT carried out and a service at an extortionate cost. Also informed that my Car Health Check -
1. Air con needed attention. Rated RED for efficiency and temperature.
2. Front brakes. RED (no explanation)!!!
I questioned this Air Con and explained that the system was checked and serviced when I purchased the car and should not be faulty. Apparently I had no written proof of this and so that was null and void!
The brakes were RED When telephoned for an explanation, I was informed “oh don’t worry then, it’s only for information purposes!
Also at this time I was instructed that my Warranty was running out and if I didn’t sign there and then for another year, it would be too late to extend.
Explaining that I couldn’t physically afford to at that moment in time, I was bullied into putting the cost onto a credit card there and then as I would miss the opportunity to do so at a later date.
Within 2 days I learnt this was utter rubbish and then started the long battle to cancel the extended warranty and fight for a refund. (There was an option for a 10 month payment plan) the salesman instructed me that there wasn’t!
I eventually received the refund after almost 3 months and countless telephone calls!
Within a few days of the service, a warning light started illuminating. (Usually part of a service) I called Nissan and was informed it was not part of the service!
Several days later another warning illuminated, apparently this also was also not part of the service!
I paid £269 for a service on my car!
FOR WHAT EXACTLY?
Just taken my car (for this years)MOT and service to another garage. Utter shock and fuming that the MOT has an urgent advisory that the battery clamp is totally missing!
Called Nissan and apparently that was fitted in January 2018 and would no way be an error of their excellent mechanic!
They are not accepting responsibility and someone else is at fault! I can not say who because Nissan are the only garage that have lifted my bonnet and fitted a battery.
Nissan will order me a replacement clamp at the cost of £40.00!
There customer service is non existent, they are patronising and totally unhelpful.
I would never purchase another car from them!
They are not even worthy of one star!
Review by Tobbe9 months ago
6pm and still waiting
Don’t let the promise of RAC cover sell you a Nissan. Our Qashqai is less than three years old and would not start this morning. My choices were wait three hours for RAC (and get sacked) or book in the patrol visit at 4.30pm
Cue £30 in taxi fares and 6pm and still no RAC patrol. I’m stuck. What do I do? Dispatcher says other breakdowns take priority over Nissan Warranties.
Review by Misuk Tuccia10 months ago
A full 5 Stars to Middlehurst Garage the Nissan main dealers in St Helens. The Staff are polite knowledgeable and do go that extra mile for customer satisfaction. A special thanks to Lorraine, Billy and Mr Middlehurst for their recent help and assistance with my deceased brother in laws Nissan Almera. A Top Team a credit to Nissan!
Review by Halfofn10 months ago
Do not EVER deal with this company or their finance department which are the most incompetent, rude and ignorant finance team I have ever dealt with. I have had Nissans for 20 years and will never buy a Nissan again and will never recommend them again based on their extremely poor response time to concerns about a finance agreement, terrible customer service at the dealership (Nissan Westway Southampton) and no refund of a £500 deposit on a vehicle they did not deliver and never ordered so they kept my money and have ignored multiple requests in writing and by phone both to RCI Financial Services (Nissan Finance) and the dealership. I will shortly post all the correspondence and special delivery letters that were ignored both here and online in other forums as I am so disgusted in the way my family and I have been treated. I have had to resort to legal action to remove an incorrect default they have lodged on my credit file and fortunately for me all my correspondence was sent special delivery, so if you have the same trouble as I have had, do everything in writing and send it by Special Delivery and then they cannot deny they received the request from you. I was very nice and reasonable at the beginning of this 5 weeks ago but not one letter or phone call from Nissan both dealership and finance dept apart from a call from a collection agency, Crystal Collections, weeks ago who passed on my correspondence and filed a report direct to RCI to get the matter dealt with, not once but twice and again totally ignored. A very sad way to end a relationship with a car maker I held in high regard for many years, Gavin Holmes.