This company shows what customer service is all about. I have dealt with them for a number of years. And all other HIFI/ audio visual company’s should follow their lead. The best company I have dealt with in 40 years 2nd to none. Brilliant.
Review by Jinnefält9 months ago
Yet again GREAT service from all the team at Nintronics, big thanks to Adam & Andy. They always have the time for you regardless of what you want to purchase or the price. They have always given me honest feedback on equipment over the last few years and proved to be invaluable in my opinion. My latest upgrade was the new naim ND5 XS 2 with Chord cables and I cannot express how you need to listen to this unit if you stream your music using TIDAL? it crystal clear with great dynamics, punch and clarity! A must audition.
Thanks again guys and see you soon for the next upgrade discussed today!
Review by GSmot11 months ago
A very enjoyable and relaxed experience auditioning a pair of B&W speakers with Simon at Nintronics in Welwyn Garden City. A comfortable listening room, selecting my own music on Tidal, coffee, and a nice chat - no sales or time pressure whatsoever. I also got some further good advice from Simon about my system, bi-amping v bi-wiring, and use of Tidal - he even went on-line to check the connections on my CD player's DAC. I was able to take a pair of the speakers home for several days to confirm that they sounded good in my set-up - and they did. Factor in a generous trade-in for my existing speakers and what more can I say. A first class service.
Review by Jomin11 months ago
I had an issue with a set of Focal 1038be speakers and they guys at Nintronics done all they could to resolve it with Focal themselves and when Focal were so slow in dealing with the issue the guys at Nintronics replaced the speakers themselves and said they would deal with the issues with Focal now that’s quality service thanks again guys you have restored my faith in the dealer and 5* to Nintronics
Review by Soquaint1 year ago
It is not often I write reviews; it is fair to say I can't usually be bothered. I have to however shout from the rooftops at the amazing service I have received from Nintronics. I had a fault with my REL subwoofer last year which got sorted after I sent my subwoofer back to them, unfortunately, the fault persisted but I put up with it. Eventually, it started to annoy me so I contacted Nintronics a few weeks ago, I assumed my subwoofer was long out of warranty. Thankfully this did not seem to matter to them and I got sent out a replacement part in time for Christmas. A lot of companies would just ignore you or make you buy something else but the customer care I received was incredible. It is fair to say I shall definitely be buying again from them and with service like this, I can be assured they are going to be in business for a long time to come. A massive thank you to Adam and Roger; top lads!
Review by Casgrain Taborski1 year ago
Ordered twice now in the last week from Nintronics, brilliant service with free next day delivery. They didn't have all the Stillpoints in stock that I wanted, but phoned to tell me that they had requested the distributor to send them to me directly, received my Stillpoints the next day. very highly recommended.
Review by Haffers Derrow1 year ago
The staff at Nintronics bent over backwards to help me in my quest to find a suitable upgrade for my speakers. Nothing was too much trouble for them to arrange. I was able to take speakers home to audition which I found extremely helpful.
They have a huge stock of everything HiFi and the listening rooms are efficient and comfortable. I can highly recommend a visit if you're in the market for some decent HiFi equipment.
Review by Kostantin Treen1 year ago
Arcam fmj a39 integrated.
An absolute bargain compares very favourably against a much more
expensive (6 × price)pre/power combo.Much,much more music to enjoy and that for anyone is all they should ask!
Not only a great amp at a great price but excellent service from Roger
Tasdaq at Nintronics.
Review by Ossia Hummeldorf1 year ago
Purchased anumber of products from andy at Nintronics. Recently bought a 2 cute chord dac. The service was advisory based on what I wanted and I have never been so happy with an item of hi fi. Very very knowledgeable and musicians they know how it should sound. Will a million % be buying from them again what a lovely experiance, couldnt do enough for you. Well done guys!!! See you soon!!
Review by Xn Abedat1 year ago
Exemplary service, professional, knowledgeable and efficient, no reservations would recommend without hesitation
Review by Arnicia Kairova1 year ago
I recently bought a REL T9i Sub-bass unit from them and not only did they give me a very competitive price but I ordered it on Friday afternoon and it was delivered by DPD courier service the following Tuesday free of charge! You can't ask for more than that. Based on my experience they are a very reliable company and I'll happily buy from them again.
Review by Grammarc1 year ago
In the summer I upgraded by part exchanging a pair of B&W 805 signatures for a previously PXd pair of 805 diamonds that were in the shop.
Got the diamonds home and found one of the tweeters with a crack.
These guys got me a new replacement and even delivered it to my house.
No problems, great customer support
Review by Gopika2 years ago
A first-class company. I ordered an Arcam Solo late Monday night and it arrived early Wednesday morning. Delivery was free, yet the price was very competitive. The company uses DPDLocal to deliver so you get a one hour delivery slot which is very helpful. I will definitely use Nintronics again.
Review by Baleda2 years ago
I had some QED Genesis silver spiral loudspeaker cables made up by Ed at Nintronics, a time consuming and awkward cable to terminate properly, He did a flawless job, quick turn around and a very good price too.... I'm not a first time customer of theirs and they continue to impress.
Review by Mesmar Carril2 years ago
I recently purchased an Arcam AVR850 and some B-Grade B&W 804 D3 speakers from Nintronics.
The service I received was nothing short of excellent. The customer service from Luke was superb; Luke is very particular and seems to enjoy perfection - hence my setup at home is fantastic! I am truly delighted.
I would like to thank Adam, Luke and the team who made my experience a memorable one. I will return; why buy anywhere else?
Review by Carletha2 years ago
Extraordinary service from Nintronics today. Luke came to my house and Dirac'd my amp - my sound system has never sounded so beautiful. It sounds perfect. I can't recommend this company and Luke enough.
Review by Amedee2 years ago
Nintronics certainly know how to look after customers.
Superb people to buy from and I was more than happy with my purchase.
Its a rare quality to find these days and I can only thank Nintronics for their excellent top quality customer service .
I won`t hesitate to use them again .
Review by KVokes2 years ago
This is my THIRD purchase from Nintronics.. ( Oppo 203 ) Their Service is without question one of the Best I've Experienced.. They care about their Costumers and go out their way to make sure your TRULY happy with your purchase..
Truly Awesome... Cheers.. Andy, Roger and Luke..
Review by Eggs2 years ago
Nintronics is by far the best coffee shop I could find between Clapham and Cambridge! And the good coffee is even free if you listen to some hi fi. I recently bought B and W 804 speakers from them after auditioning a wide range of others. The quality of customer service from Andy and all the rest of the staff is excellent, there is 0% pressure and 100% genuine helpfulness. From the outside it doesn't look much like a hi fi shop or a coffee shop, but inside it is outstanding.
Review by Hickalum2 years ago
I received excellent straight forward advice and support to establish the issue with my old system and purchase a replacement system at an extremely competitive price.
In addition, I was able to secure invaluable help to set up the new system and ensure that I was able to use the full range of functions.
A special and BIG thank you to Andy Clark for his patience throughout the whole process.
Review by Rushes2 years ago
Andy Clark at Nintronics in Welwyn Garden City was extremely helpful in upgrading my Musical Fidelity M6 integrated amplifier to the new model which sounds great and importantly has a phono stage built in. Couldn't have afforded this without Nintronics excellent price and competitive trade in deal. Can thoroughly recommend Nintronics as a knowledgeable and genuinely helpful dealer. Oh, and I recommend visiting their premises - a virtual Aladdin's Cave of high end hifi equipment.
Review by Practically2 years ago
Ordered online a pair of Sennheiser Momentum 1.0 that are out of production anymore. They promised to contact Sennheiser and make an order for me, however it didn't work as the German company permanently stopped producing these headphones. Refund has been issued immediately, email confirmation sent, no problems at all. Customer service very is good. there's this guy that always answers the phone and does everything to help you. It was my first experience with Nintronics and I would genuinely recommend them.
Review by Shawaun2 years ago
I have dealt with Nintronics on and off for the last couple of years - the products that I have had from them have always been as advertised/expected when purchased but as a victim of their own success, communication is failing them slightly - I have lost count of the number of call back chasers that I have had to send in the last 2 months for some light touch technical assistance.
Finally, having said that I would collect my most recent purchase provided I could be contacted when it arrived in stock - I am now chasing it around DPD delivery depots in the UK...not ideal
Review by Martt Moggie2 years ago
Purchased a 4K home cinema receiver to go with my new 4K TV only to find it did not work with the new 4K standard. I contacted them to point this out and at first they appeared disinterested, blaming the manufacturer who's advertising they had merely copied. After quite a few emails back and forth they agreed to exchange, stating a more suitable receiver could be 'switched out' for me, and I would pay the difference. I agreed to this, heard nothing, sent another email, heard nothing, and then another. It was only after my third email they then replied stating I would have to return mine at my own cost, pay a further £200, and then they would send me a replacement. Not impressed with the misrepresentation of the product which I do think was clear enough, further compounded by their lack of replies and then poor offer.
Review by Giselda3 years ago
I demo'd and purchased a Naim 252 pre amp, Supercap and 250 power amp from Nintronics on 17th March 2017. Andy was with me throughout the demo mostly sitting quietly to the side of the demo room but it was very helpful to have him on hand to ask questions and to adjust the set up so that I could make a direct comparison with my existing equipment which I had taken with me. I have met Adam, Roger and Andy during my two visits to Nintronics and they are all very knowledgeable and in my experience give balanced advice about HiFi. Their current premises are fairly congested and busy with a lot of equipment passing through but they did a good job setting the room up for the demo plus I understand that they have plans to set up dedicated demo premises in the future.