I recently purchased a Ninebot PTR Elite + from Ninebotus.com. I ordered it right before Christmas and it arrived before the holiday. I had some basic questions that I asked through their website. Each question was answered promptly. They are extremely helpful and polite. The PTR is great and arrived fully charged. It's fun to ride. I highly recommend NinebotUS.com!
Review by Drewbob1 year ago
Great service. Fast shipping
Review by Maxent1 year ago
Perfect for beginners 3 hours of practice ( good for your belly LOL)... and I am 58 years old. Work smoothly, exciting.. you want more. Nice machine well priced!
Review by Towyn1 year ago
Made my order. They got it to me fast. Quality product.
Review by Ahzelle1 year ago
What started as a misunderstanding was quickly resolved. One of the parts I ordered didn't fit, so I took to the website's contact form to ask questions. After the email was not returned twice, I wrote a poor review as i thought the lack of communication was their expression of apathy. Turns out that Ninebot.us didn't know that thier website contact form was not forwarding correctly, so they never received my emails. Not only did they refund me for the part that didn't fit, they refunded the entire order! I was not expecting this, and completely changed my perception of ninebot.us.
Review by Aumbra1 year ago
Al went out of his way to make sure my order was filled and delivered by Christmas Eve. Overall a great shopping experience.
Review by Bouloussa Kmotorka1 year ago
Great products. Great packaging. Great design. Great value. The king of self-balancing scooters. I adore my original Ninebot Mini. I love the Segway Minilite, Minipro. But I love the Elite PTR the most. They actually improved on the original segway in just about every measurable way while cutting the price by more than half.
Review by Alexron Beckelhimer1 year ago
I selected get financing and I got sent a receipt that said the instructions to complete purchase were below and it was blank and the website wont take you to the financing page
Review by Angrybaldmanwithglasses Koky1 year ago
I would highly recommend this seller. Good communication, easy to contact if needed, U.S. based company. Ordered a Ninebot E+ which arrived very quickly with free shipping. This was right before Christmas. Being too busy with the holidays, it was about 4 days later, right before New Years, that I finally got a chance to check out the new Ninebot. I had taken everything out of the shipping boxes and visually inspected it but not a thorough examination. The boxes had no signs of mishandling, so it looked like all was okay. The tire was not inflated, so I watched some YouTube videos to make sure on how to do it. After removing the light ring to gain access to the window to inflate the tire, I found that the inner case panel had a crack, split on both sides of the access window. I contacted Ninebot U.S. support via their email, and sent them pictures, the New Egg invoice, and a description of what I had found. Again this was during the holidays when most companies are either closed, or very under staffed. I was able to call and talk to Al and he took care of the problem immediately. It was something he had never seen before and I agreed that it was odd because there was no signs of damage to the outer cover that would point to how it was cracked/split. He said they would send me a new one once it had been removed from the box and examined to make sure it was good. The next day I received an email with an RA to return the defective one, and a tracking number for the new replacement. I would like to add that there was a few times when I tried to reach them by phone and it went to voice mail, but if you have some patients, and work with people, you will usually have a good outcome. Having said all of this I would like to thank Al, and Ninebot U.S. for a very good experience overall. Again, patients and common sense goes a long way.
Ninebot U.S. You Guys Rock!! Great job!
Review by Etsub Karmi1 year ago
I didn't receive the white Ninebot E+ 620...
Review by Thanette1 year ago
I’d love to have one, I didnt purchase one because they are a little too expensive for my wallet however I have ridden one
Review by MarkM1 year ago
Really effective, good value for the money.
Review by Nath1 year ago
Can't see all products available on website until after buying ninebot unicycle c+, saw newer model advertised. Emailed customer contact email for cancellation order & request new ninebot model release to buy date, 2-3 months later was reply. Hard to get what I want done in 1st place, get best model bought, but their awesome customer support pushed this review rating back up. Hard to navigate through web on LG v20 phone. 4 stars, good, but could use just a little improvements.
Review by Vickypal1 year ago
I had dealings with a salesperson, Sonny, he was instrumental in my choosing to buy 2 segways. His positive attitude allayed any fears about my purchasing said items. i will contact Sonny firsthand when i give the segays to my grands. I hope we have no operational issues when they are first used Christmas Day. Thanks,
Review by Shayma1 year ago
Well I’m not satisfy at the moment...first of all I had ordered the Segway mini pro and I got it in a reasonable time ...but when I opened it to check it out ... and the device was not Functionable what so ever... then I had to wait a whole weekend for someone to respond back to the situation... I did get a return label in my email to send it back ... I did printed it out and sent it back the same day ...which was Monday... and now I’m still waiting on my replacement....on a Thursday...but I guess all I can do is be patient....
Review by Guanhua Radevska1 year ago
Stable power, safer on wet surfaces
Long range battey allows for faster speeds and improved power under load such as hills.
Improved charger and mini charging port
Con: No quick release knee bar.
Con: foot pads give false reading and can prevent the machine from being powered off.
Review by JacksonJim Ecton1 year ago
almost 800 for a battery and it only worked for a couple of months and never would hold a charge - this battery was over 6 months old when I got it according to the tag on the battery, and any reputable dealer would not have sold a battery that had been on the shelf this long
Review by Bafford Flucus1 year ago
I ordered a remote key fob. It came with no install instructions and I could not find them on your site. I went to google and luckily found the instructions on a retailer site. I never would have dreamed how to install it.
You should place the instructions with the order.
Review by Nedum1 year ago
They actually refunded shipping for a second order that I placed before the first order shipped. Things arrived on time and in good condition.
Review by VBlyth Leyendecker1 year ago
Responds back through email very quick and has always had the solution to my problems.
Review by Spizzell1 year ago
This company was cheaper than Wal-Mart. I was not charged taxes, no shipping fees. Hands down a great experience. I would recommend them to anyone!
Review by Tili1 year ago
Lightweight & holds my ninebot s1 perfectly
Review by Capricia1 year ago
Great buying experience
Review by Stefca Arant1 year ago
I received my item very promptly the ninebot Just takes time to learn how to buy other products
Review by Cheva1 year ago
I have the full size Segway i2. its heavy, bulky and takes up a lot of room, I love it its an incrediable machine, it goes over just about anything. My Segway Ninebot Minipro is a fantastic unbelievable machine, its only limitations is that it is difficult or not useable over rough or very uneven terrain. The Minipro is a joy to ride, it can be maneuvered with ease over small bumps, smooth grass or shallow gravel. The more I ride it the easier it can be controlled, it virtually responds to my thoughts. Its so light I can put it in the shopping cart when going to the grocery store, also I ride it behind the shopping cart when going to my car. Its always in the trunk of the car ready to use it wherever I go. With a price more than ten times less than the full size Segway its a super deal.