AVOID THIS ONLINE BEAUTY SHOP AT ALL COST!
I received 2 products that were expired!!!
1. Perricone No Lipgloss Lipgloss - EXP: 08/2017
2. Perricone No Blush Blush - EXP: 05/2018
Review by Christiao Bjelovuk6 months ago
Made an order. After 3 days it was not shipped so I started to ask what was the problem. They just kept telling me "it will be shipped now". After two more days of nagging and asking if I should just cancel because I wouldn't be anymore to the address of delivery, they sent me a DHL tracking number, which was valid but was saying just that the data were transmitted. After one day, it hasn't even been picked up. Awful service, unreliable and dishonest.
Review by Pratikshya6 months ago
A good store that stil hasn't worked everything out. It's great to be able to order niche brands in Germany. They also have some great offers. However, their logistics are not consistently good, and their service is touch and go. Sometimes orders are sent quickly, sometimes they take days, weeks. (One time, because an order was forgotten, I was given lots and lots of samples as compensation.) Most of the time the products are new, no leaks, no issues. However, when there is an issue, it can take a long, long time to sort it out.
Review by Gemtec6 months ago
I hate to write a bad review, but I would discourage anyone to shop from them. Not because I think there is trouble with every order they dispatch, it's just that when there actually is trouble, they are not competent to solve it.
It took me days to get a hold of their customer service. I tried email, Instagram and WhatsApp.
I had trouble with shipping as Niche sent my order to someone else (on other name and adress than provided at checkout), and I received
the tracking id seeing what was happening in front of me. They were not able to confirm a new tracking id of the parcel either.
I explained this to their customer service 5-6 times, provided them with all information (even spoke to the person my tracking id got mixed up with), and nothing.
They repeatedly asked me the same questions (meaning they had not understood the problem or were willing to find out what had happened), and I received was a ”we can see your order has been delivered”. Honestly like talking to a wall.
It took them days to reply, WhatsApp was totally ignored.
Their website says:
"An extraordinary shop experience with a highly engaged customer service is guaranteed"
This experience was anything but extraordinary and service oriented.
Was not compensated for the trouble.
Review by Pemplemouss Corlan9 months ago
Seeing the reviews I was à little concerned, but I had no reasons. In five days I had my order and all was beautifully packaged.I was impressed knowing that I am in France the delivery was quite fast.
Review by AnonymousOfc11 months ago
Unfortunately, I can’t give more than 1 star. I order quite some beauty products and skincare from different online shops in Europe and I’m just not happy with Niche Beauty.
My order arrived damaged. A face mist leaked all over a set meant as a gift. This meant I couldn’t gift it in the original box of the brand.
I wrote their customer service and up until this day I haven’t received a reply. I’ve emailed twice and even tried to contact them through Instagram, but everything has been ignored. Very unfortunate!
Shop at websites like Cult Beauty, Feelunique etc! Great customer service.
Review by Aliosman1 year ago
The need very long to ship, you get the tracking number, but nothing will happen afterwards for few days until you contact them + they shipped the wrong stuff and one of the was not even full, it was half empty? I would not recommend the shop.
Review by Pillpoppinpam1 year ago
Would not recommend the shop to anyone. I placed the order, made the payment and several weeks later - nothing. My inquiries were totally ignored so finally had to claim the money back through PayPal. And not a single word of explanation or an apology. Nothing!
Review by Disparate1 year ago
I've just received an order from this site, which was placed hesitantly after reading such negative reviews. I had absolutely no problems whatsoever - timely dispatch, tracking through DHL, great price. The only issue was the automatic emails confirming the order/dispatch etc were in German, but noting Google Translate couldn't handle.
I'd certainly use them again!
Review by Thorman1 year ago
Terrible beauty online shop, they respond selectively to customer inquiries, and fail to provide information regarding returns (like the basic return address). No communication, disrespect, and delayed shipping with no explanation for more than 10 days for in-stock items. Stay away and shop instead in one of the well established UK or US shops with worldwide delivery that follow not only profits, but also ethics and honesty.
NICHE BEAUTY is rated 2.0 based on
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Fallbrook Avenue 6700