Ngage has performed as advertised.
Candidly, it has exceeded my expectations. The timeliness of the notices of contacts is immediate and the contact information gathered to respond is highly accurate. The numbers have exceeded my expectations and the biggest problem are too many inquiries at times. The front office is also easy to work with and provides answers to questions about billings quickly and fairly. I have had the chance to move to compare other providers, but have chosen to stay with Ngage. I highly recommend.
Review by Eudys6 months ago
I have had Ngage live chat for a couple of months. We seem to convert more clients that come through live chat.
Review by Grania6 months ago
Great service and a great team.
Review by Pvtelk6 months ago
As a business owner it is very important for potential clients to be greeted professionally and courteously. First impressions mean everything, I have been very pleased with Ngage's chat feature and flexibility with non-routine chat questions. I also have been pleased with their fair approach to billing. I would recommend their services to anyone who needs a chat feature on their website.
Review by Hollander Tifenn6 months ago
I am in my 40th year of Drunk Driving/Criminal defense practice and i have tried every advertising medium,each promising to be the best generator of prospective clients. I have literally spent a fortune on getting my name out there and strived for TOMA,top of mind awareness. When you think of Dui/criminal defense i want you to think of me first. Getting to that place takes time and money,with no guaranteed result. I have come to the conclusion that no one anywhere can have a program with guaranteed results for the money invested. NGAGE takes a different approach , You will ONLY pay for the Prospective Clients who "hire you ,at your fee!!".You are in control,you set your fee,and when you are hired,a modest fee is paid to Ngage. I am so very pleased to give Ngage my highest recommendation. Feel free to contact me for any other information.
Review by Temptress Standbrook8 months ago
Our law firm has had a great experience with Ngage Live Chat thus far. Implementation was simple and easy, and our account manager is always easily accessible when we encounter any issues. We are happy with the functionality of Ngage Live Chat and will continue to use it.
Review by LisaSS Derrow8 months ago
Ngage does a great job helping capture crucial new client details which allow us to better serve our customers. I highly reccomend their services.
Review by Mrs Alexandria8 months ago
Review by Quirico8 months ago
Our firm has been very impressed with NGAGE. We have tried different chat services over the years and they are the best in the number of conversions,accessibility of their portal to respond to leads and their highly responsive customer service. I would highly recommend them!
Review by BBeth8 months ago
Like anything else this is a tool. If you use it properly your business will increase.
Review by Suleikaperez Bachurzewski8 months ago
Our office began utilizing Ngage’s chat services on the recommendation of a colleague, approximately a month ago. Since we switched to Ngage, we have had an increase in qualifying leads, the operators are able to capture a clear picture of what our potential clients needs are, and it is presented in an efficient and organized manner. Their customer service it top of the line! They respond to our needs quickly and without hesitation. They are flexible and go above and beyond to ensure that we are getting the maximum benefits of their services each and every day! We would definitely recommend Ngage!
Review by Cockneywanka Alghieri9 months ago
I have worked with Ngage for over 10 years and the quality and customer service is outstanding. My clients always are being targeted with "save money" and "we can do the same for less". OK, you can find cheaper service. Consider this: one client who lived and died by calls and web leads was firmed when he told me "let's save money" So we did, and 3 months after intakes had dropped 40% he called early one morning and said, "OK I get it now, they are cheaper because they have a longer wait time answering chats and are not as professional and that makes my customers go away" So saving a few dollars on the chat results in losing a client that was worth between $3500- $4000 a month. Sometimes cheaper is not better.
Review by Pinball9 months ago
Ngage provides great service for my law firm. They increase my conversions, which is what it's all about.
Review by Akean Derrow9 months ago
chat operators do a great job getting callers contact info and the company is very responsive to any issues such as credit issues when a vendor rather than a lead is involved. i highly recommend Ngage Live chat
Review by Sanmina Ngundu9 months ago
I highly recommend this company. They are wonderful to work with and respond immediately to any questions you may have.
Review by Latryce9 months ago
Since we started using Ngage, we have increase our new patients significantly. The service more than pays for itself. We have set up a routine to follow up with emails and a phone call to seal the deal and this works well. It also allows us to answer our current patients' concerns in a timely fashion.
Review by Bafford9 months ago
Ngage is a quality chat service. They are very reliable and they treat our clients very professionally. There may be cheaper options out there, but you get what you pay for. I have used them for over 5 years. I’ll stay with Ngage.
Review by Kyelden9 months ago
The Ngage live chat service has been a valuable addition to our practice's marketing efforts, allowing us to timely and professionally connect with visitors to our website. The service and the staff are both top notch!
Review by Ukoabasi10 months ago
Thank you to Brett for his amazing service! Our firm continues to get qualified leads, and conversions. As a result, we have had a steady increase of clients since we stared with NGage Live Chat.
Review by Adko10 months ago
The best chat service! FRANCKEL & PLEVY, LLP is a personal injury law firm in New York and we have been using Ngage on our 3 websites for several years. Although people usually call 1-800-HURT-911, sometimes they will use chat during office hours and often use chat after hours. Don't bother with contact forms. Potential clients want chat. Ngage delivers!
Philip L. Franckel, Esq.
Review by Joaf Beraduce10 months ago
Ngage has easily tripled, if not quadrupled, the amount of leads I get through the chat feature on my website. It's worth at least giving them a try to see what they can do for your business.
Review by Laptops10 months ago
We used Ngage for over six years. Stupendous!
You may pay a little more but well worth it.
Review by Shru11 months ago
Staff is knowledgeable and compassionate when dealing with potential clients. Seamlessly create that extension from the firm staff to the Ngage staff. Ngage representatives retrieve the needed information efficiently but also give the feel you are talking to a concerned human and not a scripted robot. Would recommend to any law firm.
Review by Srinivasa11 months ago
NGage is a trusted source that is an integral part of my company. I endorse this company without reservation.
Review by Eiggob11 months ago
Ngage has been very useful in grabbing potential clients right off the bat and getting some crucial, basic, information from them quickly.