Broken flowers and half the size of photo online. Absolutely appalling. If I had bought them I would have complained (they were a gift). Use marks and Spencer’s instead. Much nicer!
Review by CFletch Hurvitz2 months ago
I had some flowers delivered today so so disappointed! I upgraded to a large and with a vase. But the flowers looked like I had just picked a bunch from Asda....for the price I paid £30! Not worth it at all. Even Asdas £10 bouquet is worth the price. It was for a bday but I felt so embarrassed!
Review by Micchelle2 months ago
Absolutely appalling Flowers. Wish I read reviews first. Bought a large bunch for a Birthday and when I saw them that night I was so embarrassed. £35.00 for 2 roses (instead of 5) missing flowers, 2 broken flowers and a bunch that was about 1/3 of the size of what was advertised. Phoned to complain, asked to send pictures to an email address which I did, didn't hear anything back. Can't begin to express how disappointed I am, I could've got a nicer bunch from Aldi's for £5!!!
Review by Moshera2 months ago
We recently ordered from Next Letter Box flowers to be delivered d to Marriott hotel and under the name, J Atkins for my daughter's wedding, when we opened them I was totally was disgusted with what they looked like, I thought coming from you they will be beautiful but unfortunately, they turned totally the opposite. Those in flower were crushed they were only two stokes to flower to bud which I hoped I was hopeful she is going to see before she goes on her honeymoon. This is not the case because they will die before she goes. So I am sorry to say this will be the last time that I will order flowers from your self. I will also tell friends.
Review by Cdiscount3 months ago
I bought Next flowers 5 days ago for my daughter and they are already dead. Very disappointed and will not buy from this company again.
Review by Torny3 months ago
Why did I not read the reviews?! Ordered the most beautiful flowers to be delivered to my daughter in celebration of her Nursing degree and she received a horrible bunch of flowers that were bashed and looked absolutely nothing like those on their website. Phoned Next immediately who couldn't apologize enough, full refund given so I'm happy with their resolution but will NEVER order flowers from Next again! I'm a long standing customer and very disappointed!
UPDATE - Having now read through a few pages of reviews, I cannot believe how many customers are receiving flowers that don't match the pictures on the site! These photos are hugely misleading and it's scandalous that Next are allowed to get away with this. Flowers are mostly sent as a gift and this is obviously causing no end of embarrassment/disappointment to the buyer and recipient. This is simply not good enough Next!
Review by Yuhui3 months ago
Ordered some flowers for my boyfriends mum as she was quite upset over the family dog passing away.
Turned out they came and were half dead already. No life in them at all and looked naff.
Very disappointed. Won’t ever buy from here again. Save your money and go elsewhere even if you have to pay more.
Review by PJHc Sadeh3 months ago
Had next flowers bought and delivered for me by work friends after surgery. Appalled at quality and value for money. Delivered Saturday pretty much dead/dying by Wednesday. Wouldn't recommend to anyone. So disappointed on behalf of my friends!!
Review by Designer3 months ago
Absolutely appalling...PLEASE don't waste your money!..Apart from the fact that they didn't even send the colour that was orderded, more importantly over half the flowers were almost dead and the rest were extremely badly crushed!. The company's representative was very appologetic and promised to send another bunch at no extra cost but they never arrived!..This company really shouldn't be allowed to carry on trading...I only wish we could share our photographs to prove exactly what a waste of money they are.. I've bought better quality and longer lasting flowers at ALDI!...and at a fraction of the cost...AVOID using this company!..
Review by Lugu4 months ago
I ordered some of the letterbox flowers to send to a friend who had recently had surgery. The mistake I made was then reading the reviews on here! However despite my initial fears, my friend received the flowers very quickly and they were just as advertised. She was thrilled with them and they lasted a good two weeks.
Review by Weimer4 months ago
Absolutely rubbish customer service.
Advertised as next day delivery.
Confirmation email that it would be delivered as ordered.
No delivery. Ordered 3 days in advance to be sure of specified
Told they could redeliver in two days or I could have a refund.
Brilliant. Zeitgeist lost.
All I got was a sorry.
I certainly don't user this shower again
Review by Srieniwaas4 months ago
I couldn't agree more with the last person's review. This is exactly the same experience I have had today. I've been promised another bunch tomorrow but won't hold my breath. They were a present for my birthday and I'm so upset that for not only myself but for the person who sent them in good faith. NEVER order from Next.
Review by MissHardy4 months ago
Dreadful flowers I bought them for a gift not worth the money shoddy vase and the cheap chocolates yuk if these were for myself I would have rang but the recipient didn’t want the hassle.Supermarket flowers are better and cheaper .
Review by Giosia Harbturkmani4 months ago
Bought the August gift bag of the month. Such a small amount of flowers that I hoped would bloom into lovely flowers as they looked like weeds! Unfortunately they didn’t and died within a week! Will not buy from next again! Very disappointed:(
Review by MiltonH4 months ago
Next Summer Sunset Crate
I bought two of these for a ruby wedding. There was no way to put two on the same order so I had to make two orders.
On the website this looks like a beautifully arranged dome of flowers - ready to use.
When they arrived they looked like a bunch of flowers taped together and stuck in the crate. See photo above. All the stems showing, plastic wrapping showing. Disgraceful misrepresentation.
Review by TRTPrower4 months ago
I ordered a potted rose for my mum for mother’s day. Unfortunately, I read these reviews after it was too late to cancel my order so I thought I’d give Next the benefit of the doubt.
I shouldn’t have done that. The rose arrived out of the pot, the box was filled with compost and the message card was underneath it all, dirty and wet.
The last thing I wanted was for my mum to be scooping compost out of a box and assembling her own gift on Mother’s Day.
I can’t decide whether the fault lies with Next or the courier but either way they can’t continue to send products out to customers like this.
I’ve emailed Next, not convinced I’ll get an answer but I’ll see.
The only saving grace is that the rose, once potted again, was a lovely plant with lots of buds and partially open flowers.
Regardless, ordering from Nexf Flowers is just not worth the risk. Go to M&S, spend an extra £5 and know that your flowers will arrive in a decent state.
Review by Blinkey Mitchel4 months ago
Ordered the peach Melba flowers in a vase with chocolates for my mum, delivered on Mother’s Day. Extremely disappointed. The flowers looked nothing like the photograph on the website and coukd have been purchased fir £3.99 in a supermarket. The vase was decorated with red ribbon - yes, red ribbon for a soft peach colour scheme! Again, the vase was probably worth £4 at the most. The Additional £4 paid for the chocs was probably the best thing of all and chocolates comparable with what you would expect to pay if bought alone, although not attractively packaged. Overall, appalling value and would most defoinitely not recommend. Will not be using again.
Review by Mejbel5 months ago
My birthday was on Sunday. Yesterday was a Bank Holiday. My flowers arrived today. They were a very few, gerberas, and droopy. One of the heads fell off as I unpacked them. I am very disappointed and do not wish to tell my grandchildren as it would have been a thoughtful gift, otherwise. I will have to drop a few hints later on in the year, that I am not a big fan of cut flowers and maybe they will think of an alternative next time!
Review by Adelitta Marcial5 months ago
Why didn’t I read the reviews first . Ordered Lupsy flowers from Next they were awful . Arrived in a battered box dead. Next didn’t want to know when I complained. Never again
Review by ESheer Stancescu5 months ago
What a shambles. False advertising at its best.The first bouquet I ordered were nothing like the photo and wilting. I could of bought better, cheaper from a supermarket. So they kindly agreed to send another selected bouquet for free. They turned up a day late and these were even less like the photo and more like the type you buy from a garage. And not even the same colour?? Absolutely disgraceful. I expect better from NEXT. Still waiting for a reply to my email and photos I sent. Probably too embarrassed to reply!
Review by Videoapan5 months ago
Ordered my Mum some flowers for mother’s day and to say I’m disappointed is an understatement. The bouquet has 1 lily in and flowers have arrived already dying. Don’t waste your money on Next Flowers, go to the supermarket and get a much nicer bunch.
Review by Ketrone5 months ago
I received my flowers on Saturday, however what I received was in no way anything like the picture on the website. The flowers were going over and not even arranged in the crate they were meant to be displayed in. I was so disappointed and upset that someone had paid a lot of money for them.
I phoned Next to tell them how awful I thought the flowers were and the man I spoke to was very apologetic and arranged to send a replacement out.
I received the replacement yesterday, they were marginally better (some sort of arrangement going on in the crate at least) but today 2 of the gerberas are dead and the others are looking decidedly ropey.
I obviously haven't told the person who sent them how awful they are, but I can honestly say that the flowers are awful (no better than a cheap garage bunch) and I wouldn't recommend Next flowers to anyone.
Review by Crean5 months ago
First time using Next Flowers delivery and I will never use NEXT again. Flowers were left in an obscure place in my mother-in-law's garden and no note was put through the letterbox to confirm delivery and I did not receive a text to say they had been delivered, despite my having provided contact details. By the time we arrived on Mothering Sunday the flowers were wilted having been left in the garden for most of Saturday. To cap it all, my mother-in-law was in the property all day. Embarrassed and very disappointed.
Review by Bafford Koboci5 months ago
Got flowers for my birthday in a wooden vase. Flowers started to dye within 2 days. I know now not to buy flowers as a present for someone 😡
Review by Yogabile5 months ago
The Mothers Day Flowers I received from my daughter from Next were awful. I phoned on Tuesday evening when they were already dead or dying and was sent a replacement the next day which is splendid. Still really fresh and far better quality. Pleased the issue was dealt with but this shouldn't happen. As the lady on the phone pointed out, I complained last year too. Yes I did, and I have photos to show the awful quality of the original bouquets. I can't help but wonder if Next are taking advantage, hoping mums won't complain since their children Wouldbe disappointed too. I'll suggest a local florist for the future.