Excellent experience. Went extremely smooth and we were kept updated throughout the process.
Review by Antesha3 days ago
Pravita was awesome and on top of every issue. She was very prompt and quick to respond, just completely involved in every step. I would definitely recommend New Day to anyone, this was a very smooth process with almost no hiccups. Definitely impressed with the whole operation, thank you New Day
Review by Rheona Cudis5 days ago
Joseph was great to work with! I hope all of your staff are like him n
Review by CptClive5 days ago
My overall experience was great, I was approved and signed in about 35 days from my first contact. Everyone I dealt with was very professional and definitely went the extra mile to get things done. Thank you NewDayUSA for making it possible for my wife and I to have our dream house.
Review by MxCx Wachnuik1 week ago
Great refinance experience! Temitayo was excellent. Started application on 9/2 and closed on 9/25 and had checks in hand 10/1. Very smooth process and I’ll recommend Newday USA to all of my fellow Veterans. Thanks guys, my wife and I are thrilled to pay off high interest credit cards, and start putting that money into building our savings.
Review by Albany1 week ago
First of all, thank you for your service.
Next, my wife and I had been receiving information from NewDay for a couple of years, and we finally felt comfortable with looking into potential options, and we made the call to you all.
Our service representative was Mr. Paul Moore. He was with us the entire time, endured our doubts and fears. Sir, he is, we believe, a good person, and never stopped the attempt to help us.
If you offer Commendation Medals, he is worthy of receiving one.
That said, my recommendation is to seriously re-consider your selection of Title company partners. Mr. Moore really tried to keep us up to speed on various requirements and documentation that would be required, but towards the end of it, there were some issues that we could not have possibly known about. This is not on Mr. Moore. I believe that it is on the lack of transparency from the title partner.
Anyway, we received an "almost" completed advisory from our previous mortgage servicer the other day, and are waiting for final confirmation that all is good, with all, and everyone is whole with the deal.
To the best of our knowledge, all monies have been dispersed, and we have the agreed upon amount(s) in our accounts. Our agreed upon disbursements to other entities have been transferred.
It took us a very long time to be in a position to actually take a bit more charge of our financial situation. Mr. Moore and NewDay helped us fulfill that goal/dream.
God bless you all and God bless America. Say no to Socialism!
With all respect,
Brian and Patty Bailey
Review by Thurairajah1 week ago
Chelise and Trevor were very responsive, and knowledgeable of the VA refi process. My loan closed on time and without a hitch. I highly recommend NewDay.
Review by Firax2 weeks ago
Long process but worth every minute. Good guys, smart and Professional
Reccomend to everyone.
USMC 65 - 69 Semper Fi
Review by Okaly Linthurst2 weeks ago
If you're on the fence about them I'd have to say they did amazing. About as stress free as you can get. They really are looking out for your interests.
Review by Worldbeauty Derrow2 weeks ago
Had no problem at all. Mr Downing was there to the end. Nice guy to work with. I will use all again. And tell my family and friends about NewDay.
Review by Arim Maserjian3 weeks ago
Everything went well, our rep was easy to work with.
Review by Nazeea Xakuvana3 weeks ago
It was easy, and all who helped my wife and I were the greatest. It couldn't have been simpler and it it makes it that much more when you have people who care and are there each step of the way with you. Thank You all, from Clyde and Brenda D.
Review by Khetase3 weeks ago
Very professional. Very quick and efficient.
Review by BMar3 weeks ago
From the first conversation with Mr. Eugene Davis III, in attempts to find the best options for potential opportunities to not only better secure our (my wife and I) futures, but that of our GrandChildren as well, I found I had made the correct call.
Mr. Davis explained in depth the advantages and processes of New Day USA on the first call.
After taking sometime to evaluate and discuss this option with my wife, I contacted Mr. Davis again.
After providing Mr. Davis with the required documentation for review and confirming being a Vietnam Veteran, I was contacted within one day and provided the next steps, if I was still interested in continuing the process, I agreed and we moved forward.
During the entire process, I was made aware of the progress being made step by step.
I found Mr. Davis to be of the highest character in honesty and integrity.
Sadly, during this process my wife passed away, but knowing her wishes for the both of us, I proceeded on.
I explained the situation to Mr. Davis, after sharing his condolences, he made sure I wanted to continue the process, then immediately followed through with as it relates to our interest.
Within a timeframe that Far Exceeded my expectations and with the Knowledge, Professionalism, Compassion and Courtesy displayed, Mr. Davis contacted me to share that everything was approved and ready to set a closing date, my wife would have been pleased.
To Mr. Eugene Davis III and all persons within the New Day USA organization, Thank You for your services / opportunity provided and the compassion displayed during this process.
Review by HomeSkiletBiskit3 weeks ago
From the first day I called to the time of closing, I was led by a very professional Man, Ted Priester. He kept me informed almost daily. After a short time, we seemed to become friends which is important in the loan process. That is how you gain my trust. Thanks New Day for having a person of his caliber.
Review by BenktTheBench3 weeks ago
Review by Adikah3 weeks ago
Mr Tyler shams was excellent and very honest and trustworthy.our experience was great and very quick. thanks to Mr Shams knowledge he was very good at his job and the rest of team new day usa .we will tell our friends and fellow veterans about this wonderful experiance. thank you
Review by Bafford3 weeks ago
I called New Day USA asking if they sold homeowners insurance (we were informed that our insurance company went in to receivership and all policies would be cancelled as of November 1). I was confused with USAA. When on the phone, the customer service rep began talking about refinancing our mortgage as we have a 4.5% interest rate and we could be provided with a lower one and lower mortgage payments. It sounded great. We completed the loan papers on line, answered questions, were told we were approved. When looking at the loan documents I noticed the mortgage payment was higher than what we were currently paying. I sent an email. I received a call from New Day USA indicating they could not go forward with our loan. They said it wouldn't benefit us going forward because they didn't think our mortgage payment included escrow. I informed them of this and even provided a schedule of mortgage payments showing the escrow.
If it sounds too good to be true, it is!
Review by Giorgow Nimr4 weeks ago
Very professional staff and communications are fantastic! No problem with talking to the staff. Very very helpful and the process went smoothly.
Review by AmTho Ergle4 weeks ago
I couldn’t be happier with NewDayUSA. They went beyond the extra mile for me. I highly recommend them.
Review by Feloge4 weeks ago
It was a pleasure working with loan servicing specialist Hunter Paul Artman.
The refinance process was timely, efficient and progressed smoothly without incident.
Mr. Artman is very professional, knowledgeable and a great asset to the New Day team.
I would definitely recommend New Day to my fellow veteran counterparts.
Review by Everjoy1 month ago
Our experience with Newday USA was far greater than our attempt to refinance a few years ago with Freedom Mortgage. We liked dealing with only one person, Warren, during the whole process. Warren was always on point with returning calls and any questions that we might have had.
Review by Aphsha Brundritt1 month ago
Hard working people to help the veterans.
Review by Cenior1 month ago
Felt like they knew exactly what I was looking for and worked with us to achieve the best outcome for our situation.
Review by Immii Eksuzian1 month ago
Destinee Stice , Connor Lynch of New Day are a credit to New Day and we appreciate their kindness and perfesionalism!
Bevia Patrick and the Keller Williams Team were of the highest caliber people who service us there has never been A time when Bevia wasnt kind considerate and absolutely top notch.