you people are very nice and honest with me when call and ask question. that is it in a nut shell.
Review by Brako1 month ago
The approach of putting my financial situation to the front in overcoming and pursuing general benefits and success to all concerned. They truly show interest in the situation. Finally, they appear to be confident in what they are doing on my behalf. We have begun the journey. Thank you.
Review by TwistedStringsCrochet1 month ago
I was in an accident and I didn't know what I was going to do with all the debt and net debt really took the pressure off me and truly helped me get through the biggest financial struggle I have ever had.
Review by Buquet Bogdol1 month ago
Saved me 10s of thousands of dollars.
Open communications. Educated me on how to handle the c.c. companies. Relieved a lot of stress from me.
Review by Cordarro Kemerer1 month ago
I love the services, and the customer service. The reason why I rated this way is because I had a creditor who filed a claim against me; Netdebt didn't assist with this situation very well! To make a long story short; I ended up with a pay garnishment that caused me financial hardship, and I made it clear with Netdebt this was not the route I wanted to take. I feel like I didn't get good representation they didn't advise me, or protected me as their client. Maybe they don't have the training, or it just wasn't apart of the buisness plan on how to protect and assist clients in this situation. Hopefully they revisit this type of situation and do better at protecting the client .
Review by Eadsforth1 month ago
My opinion is the staff needs to learn to communicate with each other and thoroughly look at the client's account when a client calls instead of rushing to get off the phone. To stop and think what if this was my daughter, son, mother, etc. as the client. I first notified NETDEBT back in 11/2018 of a lawyer contacting me regarding my Citibank account; downloaded documents as I would receive them. Every time I would call I was assured it was going to be okay. I emphasized I did not want to be taking to court or have court actions......Then I was assured after being served with papers at my house by Citibank that my account would be settled; not to worry. However, now I am having to set up payments along with alot of interest and court cost; because I personally feel NETDEBT fall on their part. After the last document I received from my local sherriff's department then I was told after I questioned why Citibank wasn't the first account settled instead of my other two....It was then I was told well there wasn't enough money in your account/savings. But yet, EVERYTIME I called I was never advised it. Then I start getting letters from Walmart regarding my account. On my client portal it showed it had been settled; so I am sending documentation from NetDebt and come to find out it was my Belks account that had been settled not Walmart. Now remind you when I called one time I was told by "Wendy" that there was no account of mine found by Belk; that I needed to call and check. Well it was because it was the Belks account that had been settled instead of Walmart. I have never been so unsatisfied with a place of business that is suppose to be professional. I work with the public and understand there is human error; but this what happened to be was lack of employees caring for the company's clients.
Review by Otello1 month ago
I had not considered doing this before but the folks here are always concerned courtesy and communicating with me to keep me up to date. In my day to day doings I miss a lot and I appreciate the fact that I can rely on them to keep me in the loop.
Review by SSShops1 month ago
I was lied to about how long this process was going to take. I feel I haven't got any help or been guided enough to reduce my debt. It's upsetting and I wish I hadn't pick Netdebt to help me at all. I got fooled and hope others don't have to go through this company to solve their debt problems.
Review by Copocian2 months ago
The customer service was bad. Rude, unknowledgeable about my acct. I had to call continously to find out if they were reaching out to my creditors. Every time i called, no one had any updates. And everyone treated me as if my call was unimportant.
Review by Royleta2 months ago
SO FAR THEY HAVE BEEN PRETTY GOOD..THE ONLY THING I HAVE AGAINST THEM IS THE FACT THAT THEY TOLD ME WHEN I ENTERED PROGRAM THAT IT WOULD ONLY TAKE 3 YEARS..IT HAS NOW BEEN 4 YEARS..SUPPOSINGLY IT SHOULD BE PAID OFF THIS COMING FEBRUARY, WHICH WILL BE 4 YRS AND 4 MONTHS..OTHERWISE PRETTY GOOD
Review by Gaelicnana2 months ago
3 months from being at the end of my program, I get an email stating that I need to deposit $5004.46 on top of the deposits I have already made. My beginning debt was only 10,200 to begin with. I have been in the program since Jan 2018. Let's do the math....... so far I have deposited $5593.22, I don't think I could pay 1 of those months so I am $284.43 behind schedule, that is according to their website under "your Progress". Ok so let's add this up, I've paid $5593.22 and they want me to pay an additional $5004.46 = $10,597.68. Wait..... my beginning debt was only $10,205.00. So I call and question a representative about this who said there was nothing I could do, except for cancel the service come January. When I asked for her supervisor she told me she was the supervisor, so again, I asked her to let me speak to her supervisor, she once again stated she did not have one. This conversation took place on 10/4/2019 with Brittany Bell as the name she gave me. We started going through the numbers and she realized something must be wrong, that she would call me back that day after she spoke to someone. Needless to say I did not receive a call back that day (did I really expect one from these people.....NO).So Monday 10/7/2019 I receive a phone call from Brittany Bell stating they looked at the account and I would only need to make 7 additional payments to cover the cost. Ok, math time again, to me 7 additional payments means 7 more than the original amount. So I still owed 3 payments plus 7 additional is $2,943,80, this added to what I have already paid $5593.22 = $8537.02. This is only 16.35% savings from the amount I originally owed. Wait.... what happened to paying only 50 to 60% of my debt and I would be debt free????? When I asked Brittany Bell why this is happening she told me that the percentage rate of the cards are so high............. Are they trying to tell me they didn't check the APR before coming to the monthly payment amount multiplied by the amount of months of the program equalling what I would need to pay to finish the program? I told Brittany Bell I was not satisfied with that answer, so she is supposed to call me back today. Not only has my credit taken a huge hit, from the low 700's to now the low 500's, but they want me to pay more for this service. I keep getting told, once the debts are settled my credit will go back up. Yep, they will, but there will be notations on my report where the debt was settled for a less amount, and my score may go up a few points, but nothing close to where it began. This has been a huge mistake on my part. I hoping someone from netdebt see's this, and fixes this before this goes any further as my next step is to post a complaint with the Better Business Bureau, then getting some legal advice and taking whatever steps are necessary from there.
Review by CustomerH2 months ago
So far I am extremely pleased with this program.
Review by Blener Choeu2 months ago
Had to call a lot . To make sure they had been taking care of my debt.
Review by BetsyDot2 months ago
Taking so long I keep watching my credit score drop from 759 to middle 500's and phone calls 10-30 times a day 7days a wk It's been several months and nothing seems to be happening?
Review by Carmathenshire2 months ago
Excellent customer service. They explain everything to me, I am so happy I went with this company. I'm still new, started back in January 2019, so glad I did this!!
Review by Kakei Vertija2 months ago
NetDebt has been a financial “savior” in my life! I was suffocating from credit card debt and found no resources that were doable for my situation. A friend suggested to check out this service and during my inquiry call I joined on the spot. I spoke with David Kaplan and his demeanor put me at ease and the information he shared was something that I could achieve. I was
ECSTATIC and relieved! Now, I have a solid plan to get my finances back on track. I enthusiastically thank you and have shared the excellent services you provide with others. You Rock NetDebt❣️
Review by Nswabey2 months ago
worse company i ever seen,,high fees and people not well informed.
Review by Pannie2 months ago
They say what they are going to do and do it.
Review by Zhiya2 months ago
SO FAR SO GOOD !!
Review by Smithes2 months ago
They have successfully negotiated a settlement agreement with one of the creditors that they have listed for me however I feel like the fee that they charged me to do that was way to much. But I couldn't have done it myself. All of the folks I have talked to at NetDet have been very nice and helpful when I call to ask questions.
Review by Michitiuc Narayn2 months ago
You work quick and get the deals resolve quickly and that's a gd thing and get the amount as low as they can you have help me tremendously thank you.
Review by Tonianne Ameye2 months ago
I felt like a child at Christmas time when I was told that one of my accounts has been negotiated. I kept the text message on my phone and read it over and over. I am so happy I decided to go with netdebt to help . Thank you for your help
Review by HeatherLeatherberry2 months ago
The 5 star review was given by me to say how knowledgeable and accurate the employees of NetDebt are. The are considerate on people during a hard time, their constituents have had; during a less than favorable time! My review is nothing but a very good service and God Bless it’s members.
Robert ‘2 Christ’ Rinaldi
Review by Hrólfur2 months ago
They r working for me to better my life and get a debt free life
Review by MikeyOx2 months ago
I have been in this program for over 4 years and still have all my credit cards open. I suspect a lot of my hard earned money has gone for fees. I had to go to court to negotiate an account and had no representation. I would not recommend it to anyone.