Very disappointed and actually upset as my query was regarding my parner's cancer diagnosis. I have emailed Donna(as suggested by her) one of the staff a few times requesting a mixture of herbs for my parner. I have heard nothing and been advised she is off when I phoned. I then visited at the weekend to speak with her about the query and was reassured that they will get back to me the very next day. A few days later I still haven't heard back. This is soooo unprofessional. I waisted my time and energy.
Review by Syirwan Waldenberg3 months ago
My previous supplier of tincture let me down, so I had to find a new source. I'm very happy to have discovered Napiers the Herbalists.
My order was processed efficiently and Napiers kept me informed of its status. The tincture quickly arrived and I was pleased to read (on the bottle) that they sourced this material from the country I prefer, and it was more concentrated than tincture I had used in the past. It had the expected pH, specific gravity and colour, and the high saponin content that I wanted. I immediately ordered ten more bottles by phone. I explained that I'm leaving for my holidays in a few days and would not want the delivery sitting on my doorsteps until I return a fortnight later. She noted my departure and return dates, then explained, if they could not ship it in time for a guaranteed delivery before I left, that they would hold it until my return. The bottles arrived the next day (1), several days before my “deadline”, and they are of the same great quality..
Review by Jhalil3 months ago
Great customer service
Review by JeffFerrette Betos1 year ago
Excellent customer service. Enjoyed buying from such a long established supplier with traditional service values. Product excellent quality, well packaged, and quick delivery.
Review by Allegiant Derrow1 year ago
I am totally disapointed with you, I don´t get answer to my emails, I don´t know if you have sent my last order so it´s going to be the first and last time I buy anything from you
Review by Shevan Dontiboyina1 year ago
Excellent service and good products
Review by Strucki1 year ago
Great service. Very happy customer
Review by Jerlesha1 year ago
Only two of the items were delivered. The Neem Hair Treatment Lotion 200ml was not included. Could you please refund?
Review by LondonWayne1 year ago
Always reliably packaged and promptlly delivered. Customer service replies by email are efficient and helpful. Products so far have been a great quality.
Review by RupertC1 year ago
This is the second order I have placed with Napiers and received the goods the following day. Easy to view and order from their website and excellent communications re the progress of the delivery. Couldn’t fault any of the dealings I’ve had.
Review by Yessenia1 year ago
Easy to use online shop, delivery ok and most importantly excellent products
Review by WarrenGoodridge Blaikley1 year ago
I have been using napiers nettle tea 7yrs and I can categorically say that it has help my hay ever symptoms, not solved but a lot easier to deal with thanking you ☺️ I recently presented my daughter with your brand and I await her come back. 😁
Review by Cnax1 year ago
Smooth transaction with fast delivery. Have had insomnia since menopause and have tried other herbal remedies which made no difference to my sleep. Took Napiers strong valerian and even though I didnt sleep through the night I was much more relaxed and my mind was not racing.Have omly taken twice at the moment so camnot comment on longer term effects.
Would recommend to people to try for those not wanting pharmaceutical drugs.
Review by Irov Blondlot1 year ago
Napiers provide an excellent service and extremely good herbal products
Review by Kedai1 year ago
timely, good quality, well packaged, good communication.
Review by Bayvine1 year ago
Always very efficient and excellent products.
Review by LiviaFerrari Atadventures1 year ago
Good quality products, well packaged and always delivered on time.
Review by Bafford1 year ago
Good seller. Highly recommended.
Review by JulesPresso1 year ago
Great product...value for money..fast delivery
Review by Crista Albaqali1 year ago
My first order with which I am very pleased
Review by Velupillai1 year ago
I always buy your calendula cream because it is the very best that I have tried, and I have over the years tried many! A brilliant product.
Review by Crampa1 year ago
I received the order nicely packed. I would expect a glass bottle instead of plastic one... itis more appropriate for tinctures to be kept in amber dark glass bottles and not plastic ones.
Review by AliaksandrKachanouski1 year ago
I was very happy with service ,it was very quick from order to delivery. I was so grateful for the discount as I have Lyme disease
Review by Sklaroff1 year ago
Perfect product and service. Item very well packed and arrived swiftly. Very pleased.
Review by Zorin1 year ago
What a beautiful, unique product. I love using my Scottish Speedwell serum and eye gel everyday, the consistency is so light and refreshing feeling for my face. My product arrived in Washington USA in a reasonable time and well packaged. I bought this partly for ancestral nostalgia, my love for herbalism and because I really needed a new good face serum. I got all three with this purchase. I look forward to learning more about Napiers the Herbalists and would love to visit next time I'm in Scotland.