SimpleWater Tap Score is professional with great customer service.
I searched locally and could not find the detail that I wanted in a lab. I am very happy to have found a lab that can do most all the tests that you would want. I initially settled for a bacteria test and an organophosphate test because I was concerned that a nearby agricultural canal might be contaminating my well. I spoke with at least 4 different individuals at the lab and all had understandable information and excellent support. The procedure for testing is clear and the lab tests are reasonable and come back with exceptional detail well beyond what you might expect. Options are suggested for dealing with the result of the tests and every e-mail I sent in with questions was answered promptly. I will not hesitate to order further lab tests as they are needed.
Review by Tchedry9 months ago
They found things in my water that I had no idea would be there and they recommended a filter to help.
Exceptional customer service. I used their chat feature and was immediately connected to a water engineer, who was able to answer all of my questions VERY thoroughly.
I've used other labs in the past and this is more affordable AND the reports are so much better. I've tested by water wtih Tap Score twice and I couldn't recommend them enough!
Review by Rubiana9 months ago
Great company! Owner is a good person who genuinely cares about each and every customer. Try it for yourself and see the great service SimpleWater Tap Score has to offer, Highly recommend this anyone! Thanks A++++++++++
Review by Iwei1 year ago
I think John tried but I paid his company to do almost every test available in water, including perchlorate. It was not done in a timely manor and he had to retest one of them. This was last year so it is now easier to talk about, My brother passed away, due to Johns tap score being wrong, The Dr's said check the water. I went to a local company and got results so much different than the ones I was sent by Tap score. DO NOT USE THEM! You will be much better off going to a local company. I am also going to put this on Yelp so this very problematic company is known about. What you put in your body effects every part of your body.
Review by Chrispus Merci1 year ago
very knowledgeable, friendly and helpful. they helped us all the way in brazil ! The team was always available to chat when we wanted to review water questions we had. and very patient.
Review by Drbro1 year ago
My wife and I wanted our water tested because there were some strange smells coming from the kitchen tap. We know that children are much more sensitive to toxic contaminants in water and we needed to make sure our family is safe!
The folks at Tap Score did a great job of explaining our testing options and making the entire water testing and treatment process very easy.. We purchased two tests and after following easy instructions we waited a week to get our results. Wee found some heavy metals and other stuff in our water that we had no idea was there.
The Tap Score customer support people did an outstanding job of explaining how I should go about removing these contaminants from our water for as low a cost as possible. Thanks for all your help! .
Review by Caltech1 year ago
I bought a tap score water test last week off a rec from a friend and I have to agree with her, this is a really high quality product. I really appreciated the clarity of the water quality report we received and the customer service was excellent. Would definitely recommend to anyone else interested, thank you!!
Review by Heilim2 years ago
Great end to end experience
Review by Ninetta Derrow2 years ago
Tap Score was incredibly easy to use, and the company provided excellent customer service from start to finish. The staff listened to all my questions and concerns, and provided clear answers and feedback.
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