Do not use this company they are a scam. The polished photos you see are not what you get. The apartment we booked had a pool - which we couldn't find - it was dirty - it had a cupboard under the stairs with a mattress on the floor which was counted as a double room - struggling to get money back even though we could not stay there and had to book a travel lodge. On top of all this they locked my son and his girlfriend in their office when they went to complain and return keys and lots of male staff gathered trying to intiniate them into accepting it. Please avoid!!!
Review by Altech Dodevski1 year ago
Dirty apartment, many things broken or missing, rude unhelpful staff, stole deposit and had to get credit card company involved. Stay away.
Review by Lydialu2 years ago
My family and I spent the last week of July 2017 in the lovely neighborhood of Gracia in Barcelona. We live in the U.S.A.
Two days before check-in, I'm informed that I need to stop by My Space Barcelona's office to pick up the keys. When I asked how we were supposed to go from that office to the apartment, I received no responses. We took a cab to the office, but we had no plans to go from the office to the apartment (with a 5-month old baby, 3 luggage of 23 kgs, and a 12-kgs baby portable crib). In Barcelona, there is no number to call a normal cab. You can't just hail a cab in a secondary street on a Sunday. Luckily the care-taker for the apartment helped us carry the bags and we walked 15 min. At the office, they asked me to pay for an increased tourist tax and to pay EUR 400-deposit, which I did, although I was told there was no deposit.
The apartment was clean and functional, we actually had a great stay. Unfortunately, and to my surprise, when I requested a detailed invoice and a refund of my deposit My Space Barcelona could not provide either. I have been calling/emailing them every other day for a month and I am yet to be refunded and received an invoice for the service.
I am extremely disappointed and frustrated. It's clear to me that I will never use this service again nor recommend it.
My Space Barcelona is rated 1.0 based on
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