Do not use this company. We moved out of our house during a renovation and stored almost everything with MyPorter. The employees who did the pick up were wonderful and careful with our items. However, when a different crew returned everything 10 months later, they were missing one-third of our sectional along with the hardware to put it back together. In addition, practically every piece of furniture was dented. A member of the crew literally dragged a mattress up the stairs by one hand, even after I asked him not to, and damaged our ceiling. They also put a bed together incorrectly, leading to damage on the bed and the wood floor underneath. They also scratched and dented our brand new wood floors and installed our dryer incorrectly, leading to condensation damaging walls and ceilings.
What's worse, the company kept promising us that they were looking for the missing sectional piece and hardware and promised to pay for it if it could not be located. It has been over 3 months since the delivery, and they have stopped responding to emails and calls. The situation is beyond ridiculous and I recommend that everyone avoid working with this company altogether.
PS - Beware of the other reviews. if you look carefully, all of the positive reviews are regarding pickup. The crew pressures you to give them a good review at the end of the pickup (which I did because that crew did a good job). It's how their rating gets so high and dilutes all those who are screwed on the back end.
Review by Fortunia1 month ago
AWESOME service as always. Thank you ART for going the extra mile to make sure my pick up was processed correct as agreed.
Review by Turck1 month ago
Nick Bryant Jarvis Michael David John
The whole crew did a great job
And they were so organized and efficient that we would like to use them again for our delivery
Review by Tinton1 month ago
My movers were 6 hours late. 6 HOURS.
Review by Mangrove Derrow1 month ago
I used MyPorter to move a bed and a dresser from Midtown Atlanta to East Point for 9/7/19. I was provided with a quote from Aliyah via email that was $180 total for the move and was given a window of 7-10am that the movers would arrive. Movers arrived around 9am and had the couple of pieces that I needed moved in about an hour total. 2 weeks prior to the move I was told that the deposit was $170, which I paid because it was so close to our move that changing companies would have been a nightmare. After services were completed, $157.50 more came out of my account automatically (which was not discussed at any time during confirmation). I then emailed the company and went back and forth until I just conceded it as a loss. I will say that James and Demetrius(movers) were very professional and were great at their jobs, but the admin piece to all of this was horrible. I will NEVER do business with this company again. Also, if you are thinking about using this company for move/storage, take a look at the responses to negative reviews on Yelp from Jason K....enough said!
Review by Mokrani1 month ago
I would give 10 stars if it was possible. MyPorter is a full-service moving and storage company that helps to remove the stress out of moving process. The staff is super professional, friendly and informative. They have transparent pricing; no small print. I will recommend MyPorter to all who are in need of storage, packing and/or moving.
Review by Karanathu1 month ago
Horrible experience. Costed 2.5 times my quote because of rain and elevator not working on arriving end. Unloaded truck. Refused to leave on truck overnight for following day delivery. Never spoke w me about how much it would cost to continue in rain. Never ever use this company! RUN! Have moved 7 times in 6 years by other companies. Never so badly misquoted!! Never!!!!
Review by Cenovio Strabel1 month ago
They prioritized speed over quality. They were playing Pokémon Go the whole time. They damaged my furniture.
But they did get the furniture into the apartment, so there's that.
Review by TBrodie1 month ago
My partner and I hired my porter to pack before our move.
We got excellent service from Nick , Amir and Jamario.
They were hardworking , polite and professional
I would highly recommend this service and those individuals specifically.
Review by Edlene Tzintoli1 month ago
Nick and Jarvis were great! Efficient, friendly, and very hard working.
Thanks for the great effort!
Review by KarlaG Derrow1 month ago
They were fantastic - quick service even though I was out of their normal delivery area.
Review by Jewellerymad Spilman1 month ago
Review by BeginAgain Derrow1 month ago
They did an excellent job moving and storing my belongings, then bringing them two hours away when I was ready for them. I would definitely use them again!!! Great movers!!!
Review by Dinki Tönnfält1 month ago
The guys ( college students as well) who came to pick up my stuff were so helpful and understanding!
Review by Nicolapessaresi1 month ago
Great fast friendly service. Thanks Nick, Willie and Tavoris for outstanding service and customer care.
Review by Erindira Clown1 month ago
Tavoris & Nick did a Great Job! Did everything in a timely matter. Thank you!
Review by KimberleyJ1 month ago
Friendly, punctual, got the job done. I referred them to my friends😁
Review by Natchawan1 month ago
I would like to thank Myporter and the leadership of the team they assigned to me. I knew with them coming in that it would be a grave taste to accomplish but the guys came in with there heads held high and strong and finished out my job before my the time expected. I would love if I could get the same crew to have my items delivered. Really appreciate the company and the crew will refer them to my friends and family. 👍🏽👍🏽💯💯🙏🏾🙏🏾🙏🏾😍🔥😊
Nicholas * James* Tavoris* John A * Jarvis
Review by GHolland1 month ago
Services and prices not as advertised
Review by AimeeJordan Kaljurand1 month ago
James and Tyrus were great! I would like these guys to move me into the new home!
Review by Reviewqueen2 months ago
My Porter did a great job of collecting and storing my property. Their rates were very reasonable. The only problem was the delivery that was a disaster. First, they arrived on time, but they only brought a couple boxes and told me that's all my property. I told them there is a lot more including furniture. It became an argument when they told me I should have made an inventory when they picked it up which I did. Then they called and found out they forgot to pick up the rest. They later came with the furniture. One of the movers was carrying in my oak dining table by rolling it up the sidewalk, over the grass, up two steps and rolled it in my apartment. Then one of the leafs on my dining room table was missing which I never got replaced
Review by Wareerat2 months ago
Fantastic work - great group of guys couldn’t fault their work at all both professional and fun with positive attitudes.
Clearly took care of all of our belongings and couldn’t do enough for us.
Nick, Chris, Arthur and James are a credit to My Porter so much so we’d like to request them for our delivery in 8 days!
Review by Saires Jewure2 months ago
Very timely. Nice men assisted me. Stayed in good communication. Great job
Review by Lochee Ideals2 months ago
Great work. Thanks for all that you did on my move on 7/10/19.
Review by PAguirre2 months ago
Both of the teams that are out to do our move were excellent. Very nice, polite and careful with our things.